Propel Replay, Survey, Heatmap
by Propel Commerce · launched
View in Shopify App Store ↗Reviews (698)
Tive um problema de pagar o app e ele não funcionar direito, então desinstalei o app e quando fui instalar novamente estavam me cobrando novamente. Entrei em contato com o suporte, leram meu comentário, não responderam e sairam do chat. Não recomendo!
Developer reply ·
Olá, lamentamos muito que você não tenha conseguido entrar em contato com nosso suporte. Nosso suporte está disponível 16 horas por dia, e sua mensagem foi recebida na sexta-feira às 19h, quando nossa equipe já estava offline. Gostaríamos muito de ajudá-lo(a) com qualquer problema que esteja enfrentando. Entraremos em contato por e-mail para ver o que podemos fazer para ajudar.
Price/quality is ok. Its low price, low quality compared to other options like LuckyOrange. I had a basic plan 9.90 per month and decided to switch to a free plan. Standard billing practice is to retain access to premium features till the end of billed period. But, in this case, even though i had paid for a full month and switched before the end - my premium features were cancelled immediately. I asked the support chat and they confirmed this is how it is. No warnings whatsoever that switching will cancel even already paid features. Its definitely not industry standard - and support mentioned "we will try to find out what went wrong". Maybe start by looking into standard practices and your policies. - Reply to Chris (Propel). - thats not how that went. Read below: As i explained the support employee using a hypothetical situation - what if i had just paid for a month and then cancelled? - he indeed mentioned that due to the very short window they would refund. But in my situation where i had just a few days left of my paid cycle - it would not be the case as it is already cancelled. So no, you did not offer me that, you also failed to offer me access to the features for the days i had left.
Developer reply ·
Thanks for the feedback and correction. Our agent should have offered you a refund for your unused plan time, and I've sent that along to you. Please rest assured that we'll be shipping an improved downgrade flow in the next couple weeks that will keep those features active through the end of the billing cycle. - Chris @ Propel Commerce
I tried this app but honestly wasn’t very impressed. It works sometimes, but overall it feels a bit unreliable and confusing to use. The dashboard isn’t very clear and it took me a while to figure out where everything was. I also expected the features to work more smoothly. For the price, I think there are better options available on the Shopify App Store.
Developer reply ·
Hello friends at Avontuurtje, We looked into your account and noticed that our app isn't enabled in your theme, and a plan hasn't been selected yet. Without a plan (we have a free option!), recordings are limited to just 10 pageviews and most features won't be available. That would definitely make the experience feel limited and confusing. We've reached out via email and live chat to help get you fully set up. We're confident the experience will be night and day once everything is configured properly, and we'd love the chance to show you. - Chris @ Propel Commerce
There are no free plans, all are paid with free 1-week trial. Developer should truthfully advertise their offers.
Developer reply ·
Hi there, thank you for your feedback 🙏 We actually do offer a completely free plan, but it seems it may have been overlooked during setup. If you could reach out to us via chat or email, we’d be more than happy to guide you directly to it and make sure everything is set up just the way you need. We’re here to help, and we appreciate you giving our app a try. 💛
The current version is quite useless and practically impossible to use — the heatmap doesn’t load at all, and the replay only records a few seconds. Customer support mentioned that these issues will be addressed in a future release, but the exact launch date is still unknown. In short, the current version is immature and comes with multiple problems.
Developer reply ·
Hello friends at PaintArtHub, I’m really sorry our app didn’t work as expected on your shop. Propel Replays does record full-length sessions. What you described usually points to an app or theme conflict - possibly your geolocation redirects. If you’re open to it, we’ll get this fixed for you fast. We’re also rolling out a major heatmaps upgrade at the end of September. We’d love the chance to make this right for you. If you can email us at support@propelcommerce.io, we’ll jump on it right away. - Chris @ Propel Commerce
No option to remove customers personal data collection. This just adds problems complying with Privacy Policy regulations. Unnecessary when you need just Heatmap & Session recording to observe customer behavior. No need to know customers' name, physical & IP address, phone and web fingerprint. False marketing. Free Sampler membership in the Pricing's options not available after installing the app. Pageviews limit reached right from the start.
Developer reply ·
Hello friends at Music Power Tools, 1. There is a 'Free Starter Plan' link on the plans page. We've emailed you a screenshot of this. 2. Customer phone, email and address are never captured, and Propel Replays is not active during checkout. 3. Propel Replays obfuscates form field inputs so information customers type is not visible in replays. We hope you'll give the app a try again. If you're still unsure on these items, please reach out to our support so we can assist. - Chris @ Propel Commerce
This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone
Developer reply ·
Hello friends at TinyScopes, As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we credited you the app charge to remove it from your Shopify bill. Please review Shopify's limitations on refunds here: https://shopify.dev/docs/apps/launch/billing/refund-app-charges#limitations Specifically, limitation #1 which states that: "You (app developers) can only refund charges that the merchant has paid for. If an app charge hasn't been paid, then you can credit the charge to remove it from the merchant's bill." We regret that this Shopify limitation made for an unpleasant experience. If you require any additional assistance, please reach out at any time, and we'll do our best to help. Sincerely, Chris @ Propel Commerce
This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again
Developer reply ·
Hello friends at KÂfemme, I understand your frustration, and I'm sorry to hear about your experience with the app. It sounds like there might have been some confusion about navigating sessions. On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account. If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions. We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there. If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users. - Tom @ Propel Commerce
Does not work on dawn theme. you can only see the announcement bar and the footer and the first product image, rest is white blank. Used to work
Developer reply ·
Hello friends at RoyalMag, We've reviewed your site, and it appears it has a fade-in effect that hides the content on page load and reveals it over a portion of a second. That's hiding the content from our recording tool. We've adjusted our app to deal with this, and all content on the page should be visible in recordings now. Please reinstall the app and reach out to our support via the in-app chat so we can confirm all is working okay for you now 😊 - Leo @ Propel Commerce
Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come. If you are ready for this bug then buy this one.....recording is fine
Developer reply ·
The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature. This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors. Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at support@propelcommerce.io, and we'll do our best to help with the issues on your site.
