Sezzle Widget

We were processing over $40,000 per month through Sezzle and had been an active merchant customer for over a year. After one customer dispute/chargeback, Sezzle froze our account, requested extensive documentation, and then ultimately terminated the relationship. We cooperated with their review and provided everything requested, including shipping records, carrier correspondence, COAs, fulfillment photos, policies, and supporting documentation. Instead of working through the issue with us, their risk team simply decided to close the account and stated they were not required to explain the specific risk concern. For a merchant processing this kind of volume, the lack of transparency and communication was extremely disappointing. We expected an actual review and a reasonable opportunity to resolve the concern — not an unexplained shutdown after one problem transaction. If you are considering Sezzle for your Shopify store, understand that your account can apparently be frozen and terminated with very little explanation, even after substantial processing history and full cooperation with their review. Also they will KEEP the funds and transaction costs. Our experience was terrible, and we would not recommend relying on Sezzle as a secondary or any payment option for your business.

DON'T USE SEZZLE!!!! They basically charge you $15 if you don't sell more than $300 in sales for them, which we did not. And I was told that they were charging me $15 since 2022, it is now 2026 and the total was $650 they charged as overdraft fees. I was told that they changed this in 2022 but never received any notification. They "Froze" my account which is basically cancelled it. When I let them know that they have been pretty much skimming my bank account since 2022 and that I would like a refund, they told me that there is no refund at all and I should delete the APP!!! So I will be involving a lawyer. None of the other payment method I have on my website which is many including AfterPay which I have had for just as long, have ever charged me an overdraft fee like a bank. DON'T DOWNLOAD OR USE SEZZLE, THE WILL LITERALLY TAKE MONEY OUT OF YOUR ACCOUNT ONE WAY OF THE OTHER.

It used to be a helpful tool for our customers. However, Sezzle disabled our account without notification and when I tried to reconnect it, I was told we violate their policies by selling CBD. It's been at least a year since this happened and now I am told if we have gross monthly volume of 1 million dollars we can now apply for a Sezzle account. This is app is NO LONGER SMALL BUSINESS FRIENDLY. We appreciate you taking the time to leave feedback about your Sezzle experience. Please feel free to contact us at accounts@sezzle.com if you have further questions or concerns!

Terrible terrible terrible experience. Holding payments for over a month while I "verify my payout account". The account has been added, and receives payments from every other BNPL host except this one. Support was useless. Gave me advice to remove and add back the accounts, which led to further errors and me having to verify my identity and provide more information. Truly can't say enough bad things. Avoid like the plague. Thank you for taking the time to leave a reply. We are very sorry to hear that your experience has been not been the greatest yet. Please feel free to contact our team at accounts@sezzle.com. We would be happy to address any of your concerns further.

dont use this app, this is a rip off. if your client don't use it, they will invoice you $300 Thank you for leaving a review. Our team can be contacted at accounts@sezzle.com regarding any questions or concerns about fees!

I initially deleted Sezzle and was extremely frustrated at being charged monthly when Sezzle wasn't used by a customer. The fees did not feel small-business friendly. I wanted to update my review, because upon trying other BNPL services, Sezzle was the only one to accept a small business. So, given the available options, it appears Sezzle is the best, after all. Thank you. Thank you for taking the time to leave a review!

We didn't even complete the onboarding after hitting a brick wall and learning that on top of the 6.1% commissions, the platform that they operate under charges an additional 2%. It would have been great if you disclosed implied charges from all the partners that you work with from the beginning instead of making us spend days trying to troubleshoot things. Thank you for leaving a review. Please feel free to contact our team at accounts@sezzle.com if you have concerns about your fee rate. We would be happy to assist further.

very easy to install on my store. so far so good. Thank you for your great review; we're happy to hear that your experience with Sezzle has been good!

So far so good. Payments are right on time and also sezzel checks for fraud orders as well. Keep this up. We are glad to hear about your great experience with Sezzle and we are happy to assist you in fraud detection on orders as well!

I chose Sezzle as a buy now, pay later option for my customers due to the price range of my products. I have received purchases of $600 or more and the fees dig so deeply into my profit that it makes no sense to have this as an option because after being charged almost $100 in fees my profits are going to Sezzle. Also, having to pay an additional $15 fee if I haven't received a purchase is just not fair. After Pay is much better. When I receive an order from a customer that chooses Sezzle as an option I automatically cringe due to the high fees. I will be removing Sezzle as an option. I will say, I have been hanging on due to the fact that all of my marketing materials promotes Sezzle as an option but it truly isn't working for me or the future health of my business. Thank you for taking the time to leave a review; we are sorry to hear that your experience has not been great yet. Please feel free to contact us at accounts@sezzle.com. We would love to discuss how we can better assist your business!

Sezzle's fee's are standard however they added a monthly fee if you do not meet the monthly threshold. After using the app for a period of time it was not used enough by my customers to benefit keeping it with the monthly fee in place, therefore I had not choice but to remove the payment option. The Sezzle team reached out to me about closing my account and I explained that while I do think it's important to offer a payment plan option the fee's plus the monthly fee are simply too much for my small business to incur. Sezzle understood and offered to waive the monthly fee going forward if I decided to keep the app and also provided a link to help further help with conversion. In my opinion I think Sezzle should remove the monthly fee period. As you can see from many of the reviews it just is too much for most small businesses to lose. The only reason I am not giving 5 stars is because the fees are still high in my opinion, especially because I also need currency conversion and get hit twice. Fees aside I am happy with the customer service they provided. Thank you for leaving a good review! We are glad that you reached out to us earlier and that we were able to adjust your fee rate based on your history with us!

User friendly! We appreciate the great review!

Easy to install, but they charge you $15 a month. For a small business, it isn’t helpful. Plus their fees to use their services is high too.

I highly recommend Sezzle! Great customer service, Fast Payouts, and high interest yield!! Thank you for your great review and your recommendation!

Had no issues! Love the utility or Sezzle and the majority of my customers utilize it as well. Thank you for the great review! We're happy to hear that you and your customers love Sezzle!

Beware!! When you uninstall Sezzle from your online store and remove it as a payment method, they continue to charge you a $15 dollar fee monthly. Customer service refuses to help or offer a refund for pointless charges. Terrible. Make sure to close your account via the website so this doesn't happen to you. Thank you for taking the time to leave us a review, I'm sorry your experience has not been the best. Please contact our team at accounts@sezzle.com. We would love to assist further!

My order went through hassle-free. Thank you for taking the time to leave us a great review; we're happy to hear that your experience working with Sezzle has been good!

The app works perfectly fine on the product page, 5/5 for that as other companies like Afterpay failed to do so. However, it doesn't work on the cart page and I have tried all the possible ways to do that. We are happy to hear that Sezzle's widgets are working on your product pages! Please contact our support team at accounts@sezzle.com if you are having trouble with the cart page, however! Our team looks forward to fixing this for you!

The best app to use for payments! Thank you for taking the time to leave a great review and great comment!

Download their app and they charge you a hefty fee every month even if customers don't use their service. This fee that I did not know about reallyadded up after a year! Unin stall and the information remains on your website like the app was neveruninstalled! I wasn't aware of thus either and have just now contacted them requesting they they remove their information! Bad service and bad app! We are sorry to hear about your experience with Sezzle so far. Please feel free to contact us at accounts@sezzle.com if you have further questions or concerns!

Works as advertised. Customers appreciate the convenience. Good website for vendors. We're happy to hear that you and your customers are enjoying Sezzle!

Love it

Decent app

I don’t like how the Sezzle checkout option gives you so many problems

Love Sezzle. Extremely friendly and helpful agents!

I love Sezzle

Highly recommend 10/10 amazing

At first glance, Sezzle is great. It's convenient for customers and you can potentially increase your AOV, however, I did the math and the fee on Sezzle orders is 7.6% (that includes the 1% Shopify fee). Then, when an order gets cancelled, you don't get that fee back, plus they charge a 2% cancellation fee on top of it. This might be fine if you sell high-profit items, but we simply can't afford this. I'm sorry, customers, but I'm pulling the plug on Sezzle.

Love it

Seems good so far

Love it and my customers love us having sezzle option

Great addition to our site! Has been a huge help in converting customers. Had an issue upgrading the widget, but no complaints other than that. Already submitted a review, but being forced to leave another one. Can’t access my account without leaving another review. Please fix.

It’s a great app my customers love it but not going to lie rate’s are pretty high guys.

Rate’s too high. Customers used it a lot before but niw barely.

This app has definitely help boost my sales so I’m so grateful for it!!

This app has helped so much!

Extremely helpful for my customers. Been waiting on this for months bc I'm not good at coding and didn't really want to hire anyone. Payments could be a bit faster but all is well.

I love this app, it is way better than the other payment companies. It goes with my website flawlessly plus it goes with my color scheme. I hate that they charge a fee if you don’t get an order in a certain time, but I eventually won’t even have to worry about that. Sezzle is excellent.

Sezzle offers a great pay in four option for your customers. I know I have an increased amount of sales so to offering Sezzle as a way to pay on my website. Would definitely recommend.

This really helps my customers see a lower price and they immediately hit the checkout button. We all love a payment plan

It’s great. It’s good. Please just let us in our accounts without having to do reviews. This has taken me over 1 hour to get into. Thank you so much

Im middle of the road here. everything was as expected for us. we had several sales over several months that used Sezzle but we found the % too high plus the 2% shopify took on top. other wise the platform worked perfect and intergraded into the website seamless. we ultimately canceled due to cost.

The new widget app is great! I had the previous app which didn't allow for any customization. The new app allows the ability to update fonts, sizing, etc that helps it to match the layout of my site's product pages. Great app to help boost Sezzle sales!

I am glad I came to see the reviews. I have been looking into other plans. I didn't realize the changes. I too am deleting the app. It is apparently not small business friendly. :(

I thought this was a wonderful app. I've used it for at least a year. However, upon updating it due to requirements, I am now notified that my account is frozen due to not having at least $300 worth of orders through this service monthly. That was not mentioned during sign up. I did not receive any information regarding this policy change. Therefore I will be deleting this app and my account. There is no issues with fees, however the proper thing to do would be to notify your customers and not be misleading as if this service is free and fees are charged when used. DISGUSTING business practices!

Don’t inform users of fees. I signed up several years ago and it was free. Never told they stopped. Really upset at how much I’ve been charged in merchant fees because I don’t sell over a certain amount a month.

Worst customer service. The widget wouldn't let me integrate into my theme and they just said sorry we can't help.

I do NOT recommend Sezzle to sellers. I canceled an order minutes after the order, which means I don’t have the payout of funds from the order and instead of Sezzle just canceling the order and sending the funds back to her, they took the funds from me, funds I didn’t even receive. And if people don’t use Sezzle on your website, they also take funds from you, how nice.

Really easy to integrate and responsive customer service. There is a lot of content (pages, banners, ..) ready to use. We had our first sales with Sezzle within a couple days. https://www.solo-inline.com/en/pages/how-sezzle-works

This has been a great addition to our website. It is driving new sales with higher order values and was super easy to integrate. I'd highly recommend this buy now, pay later option by Sezzle to any business.

The Sezzle widget is great. It has dramatically increased sales on my Shopify store since enabling it and it was super easy to install. If you have Sezzle as a payment option, I highly recommend installing this widget.