Crimson and Clover Studio

CHARGEFLOW WILL LOSE YOUR CASES AND TRY TO STEAL YOUR BANK INFO. Chargeflow submitted my chargeback before their own 5-day evidence window closed, so my proof was never included and I lost the case. They promised a refund but it’s been over a month of excuses (false claims my store was closed, “sent” via Stripe, now PayPal with “issues”). Six weeks later, they’re still emailing me after I told them to stop and asking for my bank info. They also offered a PayPal refund only if I remove my review. Any decent business would give the refund and ask AFTER to reconsider. The audacity to hold a refund I am owed hostage is wild. You can easily respond to chargebacks yourself with the help of AI. You don't need this scam company.

I switched from Avalara to Tax Rex and OMG what a change! Customer service is way better, they actually respond in a timely fashion and don't sound like robots. Taxes are calculated correctly (unlike Avalara whose calculations were double what they were supposed to be) and they go out of their way to help.

HUNDREDS of orders did not get marked as fulfilled creating a mess for our company. Reached out to customer service and they kept saying "It's been resolved" when in fact nothing had been resolved and orders are still open. Unprofessional and strange customer service at best. AVOID at all costs. Two months later they are STILL trying to charge me, insisting that they connect with me over the phone, even though I've said I want to cancel multiple times, I've cancelled online and removed the app. Seems this company wants to STEAL your money.

Didn't integrate with my store. Reached out to customer service but they kept me going in circles telling me to enable it. I did enable it and it wasn't showing up, app said it wasn't compatible with my store, and they kept telling me it was fixed when it wasn't. This shouldn't be so difficult.

This is the worst app I've ever installed. Completely messed up my store. Put my entire store on sale. No way to edit or revert back. Had to contact Shopify support and waste time fixing it. ABSOLUTELY HORRIBLE.

Emailed and sent a message via chat and they don't respond. Terrible customer service.

Customer service has greatly improved. Agent went above and beyond to help me with Klaviyo integration.

One of the best apps I have! Increased my placed order rate from 2.2% to around 19%. Open rate is much higher too. I also get tons of emails from customers who love the personalized touch.

Great app, does exactly what is says it will do with little fuss. Customer service responded promptly when I had a question.

Worst customer service. The widget wouldn't let me integrate into my theme and they just said sorry we can't help.

Ten minutes later, it failed. Tried with a different product and 15 minutes later it still wasn't done. All I had were 10 pics on different shades of white and one on marble. Wasn't AI at all. Looked like basic photoshop. Sorry to hear that you had a bad experience - we will investigate and see what went wrong in the processing. It might have been a particularly challenging image that AI had hard time processing. I will reach out in next 24h with the investigation results.

Great app! They helped me changed something to suit my store better. Thanks! Easy to use as well!!!!!!

Worst company ever. My ROAS was consistently under 1 every time. The people assigned to me were useless. I had to handhold them through writing the SMS even though I was told they would write and design the texts. Google them and read the reviews outside of Shopify. They are awful. One of the people got angry because I said I am going to use Klaviyo instead and went off me. Inappropriate and unprofessional.

Great app! Improved my AOV. Includes a ton of widgets and a smart cart. I would have never thought of half of these ideas.

Great customer support! Looks cute on the website and blended seamlessly with my theme. Don't know why this has to be 100 characters.

Getting customer support to answer questions is like pulling teeth. I've had a few occasions where Shipstation wouldn't print, I would make labels in bulk and then couldn't print, and assorted other issues. They take over a week to answer meanwhile you're trying to run a business. Annoying.

Works great and excellent customer service! Much more reasonably priced than the other preorders apps I've found.

App is not free. Once installed you are directed to their website to book a demo and plans start at $99. It's misleading. Don't know why people think this is the way to win people over. Hi, Indeed you've tested the app while we were still implementing the free plan. The free plan is available now with 5000 page views / month. If you need any help email support@weberlo.com or also contact us via live chat. Cheers and sorry for the confusion, The Weberlo Team

Great customer service. They redid some of the code so it worked with my website. Thanks again for your help.

This app works great! And customer service is quick and very helpful. I had a few requests and the developers worked quickly to make it happen. Now it works pretty seamlessly with the system I have. I used it with a $20 scanner from Amazon and it works like a charm.

Great customer service! Looking forward to seeing how my customers enjoy video messages and scheduling along with the gift cards.

Installed the app and at first, I was like wow look at all these sales. Their analytics made it look like it was working. After a few weeks, I realized the product recommendations were linking to my press page. NOT the products. When I asked them how their analytics was tracking if it wasn't going to the product, I received a nonsensical answer with no concrete explanation. I decided to keep Limespot a little longer to see if I could measure it against other analytics tools I have. Then I realized it's showing products that are in draft status and have been removed from the online store channel. They claim to use AI, but the app is showing items that haven't been on sale in a month? That makes no sense. At this point, I have no choice except to conclude this app is a scam and their analytics are senseless.

Great app! Does exactly what it says it's going to do. Helps when customers complain about something and we can point to the fact they agreed to the terms.

Pretty good app! Just wish it integrated with Freshdesk better. Customer service responded pretty quickly.

Great app! This has really helped streamline the inventory ordering process by doing all the math and taking the guesswork out.

The videos are cute but they definitely do NOT use AI to find your best sellers. Some of these videos are showing items that are on draft status and haven't even been manufactured or sold yet. Defeats the whole purpose of this app. Disappointing.

Not the most user-friendly app. For each person that opts out, you have to manually remove their phone number. When I asked customer service for help, like can I make removal automatic I got completely absurd responses that didn't have anything to do with what I was saying.

Customer service is horrible! It was much better pre-Covid when you could speak to someone. I've had stock issues and I keep sending screenshots and explaining the problem and the reps keep bringing up a totally separate item which has nothing to do with what I'm talking about. It's like I'm talking to myself.

The concept is good but it was preventing the Add to Cart button from being shown on my website. Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping. I would prefer however if it just worked on the current theme.

Love this app! It helps me keep everything in order. I don't know why I need to have 100 characters for a Shopify review.

The search function doesn't work. So you have to scroll thru all your products or use the filter button to filter by collection. Customer service has no clue what they are doing. They keep asking irrelevant and odd questions. I was told in order to help me they need to know which app and I had to send the name with all the symbols and spaces. What does that mean??? Going to delete it and choose another app. Additionally I received emails from other customers complaining! One store wasn't receiving full payment which is even more disturbing. NO THANKS.

I've tried a few catalog apps and I found this one to be the easiest to use and sync to changes. A few times the photos didn't show up when I resynced but I reached out to the developer and they fixed it quickly.

None of my automations are running and they were no help. They told me to contact Mailchimp but if your app is meant to be the middleman between Shopify and Mailchimp you should be able to do better than that. I am definitely not the only one.

This app is awesome! It will definitely help me increase business. Woo hoo!! I have a lot of wholesale customers so it's perfect.

Great product! Makes editing easier and less time consuming.