Subi Subscriptions & Loyalty

Using this app has been pretty easy. I feel like sometimes it is hard to navigate or there are features missing, but the help team is always there and has been great in fixing bugs or adding features when needed. I spoke with Nilou a few times last week with some questions, and she was AMAZING. She was so helpful, and when I need to do something in the app that wasn't possible, the team literally worked to add the feature in real time. I was super impressed!

Mason was super helpful showing me how to get the data I needed.

This app is really great. It offers a really vast amount of features and options. Some of the widgets that you embed are not as customizable as I would like but they work well and don't break. It is however a bit pricy. The free plan offers a decent amount to get started but most of the great features you will want are behind the higher upgraded plans. The starter plan doesn't have much, but it has just enough to make you want to upgrade to a higher plan. However the price difference between Starter and "Subi" plans is absurd. Its a 10x price jump. I would love to give it a 5 star however the pricing plans need a rework, so for that i have to give it 4 stars.

Pearl is very helpful and get back to you timely. The app works well.

Subi integrates well with Shopify and has been a solid addition to our setup. I do run into the occasional glitch, and it can take a few minutes to sort things out, but support has been helpful when needed. Today, Pearl was especially quick and effective in resolving an issue, which I really appreciated. Overall, I’d recommend the app.

I've been using Subi for a while now and my experience has been, on the whole, positive. We had some issues over Black Friday which negatively affected my store and the customer service was not helpful. However, my recent interactions with Melissa have been extremely good - she was super helpful and customised many things for me. I do hope this app grows and they can improve and increase their functionality. Thank you.

We start now with Subi, it was easy to create our first subscription plans and I am excited how our customers will take it! I had some contact to subi in order to translate all the details to german, rick helped me fast and friendly. Thanks! One little star less, because there are still some features that I feel are missing, like showing the subscription conditions in an easy and at the same time nice looking way.

Es sieht ästhetisch aus, allerdings scheint mir die Übersetzung auf Deutsch etwas kompliziert. Ansonsten ist es schön eingebettet

Sam provided fast and efficient support to ensure the app support was on brand. So far the app is delivering what I need. However I am noticing there are some restrictions for basic functions like email notifications and sender email address, which are essential for a seamless brand experience. The only way to unlock them is to upgrade to more expensive plans, which is the biggest watch out.

I am happy with the help i have recieved. Dela was great at answering all my questions. Unfortunately, the app is not able to automatically send digital downloads each month for my subscription. But Dela was helpful in suggesting other email automation apps that could tie into the subscription to do this for me.

Really helpful support assistant Nilou who helped answer my questions and made me feel at ease

I love that within this app I can create membership tiers, restricted access pages, apply discounts and manage a members only loyalty program. I just installed this app, so I have only tested it so far. I will edit my review once I have upgraded to experience more features.

The app is a bit tricky to use and caused me a lot of confusion. I reached out to their customer service and talked to Dela! I was stressed out and worried because I needed it to function ASAP and Dela delivered. It did the job and I owe that to Dela!

Could be a bit better but overall support is good and works fine!

Everything looks good. It's just that the backend system is a bit difficult to use which is the hengam dashboard

Muy simple y buena. Necesita mejorar en la forma de calcular descuentos, sobre todo si existen descuentos activos. El soporte es muy bueno, siempre dispuestos a apoyarte.

Very quick in person response from Mason to a subscription pricing issue - even on a Sunday. The instructions on the automatic chat were clear but just didn't work so I needed to speak to a human and Mason sorted it overnight. The issue was linked to subscriptions set up while a product was on promotion which set the price for subsequent subscriptions. The subscription did not automatically update with the new product price. Definitely something to be aware of as my customers got a second month of an uber bargain.

Customer support is excellent! Worked with Miles and received the clarity I needed.

Still getting used to the app but Mason was a great help. Thanks!

This app didn't end out being what we needed, so I uninstalled it. But it's possible we will revisit using it in future.

The after-sales service is very good, a big thank you to Mason!

Great app for managing magazine subscriptions in Shopify. Would like to see a few more customization features for users but overall the team is very responsive, and committed to helping get you up and running.

The staff are a great help and pretty quick as the app is okay but comes with limitations that are not explained properly at the outset. Its pretty good but you have to make some work a round's which seem simple but would have thought they could have had it covered. Haven't used it yet but will submit an update when i do.

Overall it is very easy to set up and it looks clean and modern. It works for us 95% perfectly. There are a couple of things I wish it did better like allowing users to add products to their existing subscription. If a person updates their email in shopify it does not update in subify. Support is quick. Overall I'm pretty happy with the app and it has increased our monthly revenue for sure.

I have just now downloaded this app and had immediate support provided which was greatly appreciated. I am extremely happy I've chosen this app. Would be happy to give another review at a later time once I've had a couple of months to try it out more and get a better idea of how the app works so I could provide better feedback.

I just discovered Subify last night and I had multiple questions about the service. I used chat to communicate with Subify representatives this morning and all of my questions were answered promptly. Melika was very helpful and informative. I am now in the process of setting up my subscriptions and it seems easy enough. If I do have any difficulties I'm sure Melika will be there to assist me. Once I start actually using the app I will leave another review. Looks exactly like what I've been looking for at the moment. David Morris Shea Medgine Body Butter

very helpful with the set up, first day using the app, thanks to the online chat team

So far so good. The live chat rep. has been extremely helpful in walking me through the process. Subify makes it easy for customers to manage their subscriptions.

I found it a bit tricky to get started with and the first 2 customer service folks I had were not great. This morning Delaram helped me and she was a total rockstar. Understood exactly what I needed and helped me sort everything! I'll stick with the app just because of her.

Good app, good customer service. I wish they didn't have a ton of tiered pricing. I'm missing the analytics aspect but dont wanna upgrade.

Great support, didn't end up having the capabilities we required but I was able to find that out quickly due to their support staff being readily available. Rating four stars as they didn't have the functionality to build a box for my customers and subscribe. It seems like a great app for subscriptions otherwise.

Great app and interface to work with. Still missing a few features but overall covers the basics. Customer support is outstanding.

Nice lil' app, there is some room for improvement in the setting's UI from my point of view but it does the job really well. Plus, it's now translatable for website that have multiple languages, which is nice!