TaxCloud Sales Tax Automation
by TaxCloud · launched
View in Shopify App Store ↗Reviews (104)
Save your money. This company is horrible. There is no customer service number and they just take your money. I spent over $2,000 and they didn't do anything for me. I recommend going else where. I have screenshots too prove it and will be make a full YouTube video on this company.
Developer reply ·
We're sorry to hear the results didn't match what you paid for and that you've experienced some friction with our services. That's not the experience we want for any TaxCloud customer. Our promise is always to over deliver and be the best partner we can be. Our VP of Customer Experience is reaching out to you directly to go over what happened and find a resolution together.
Unfortunately, TaxCloud wasn’t able to fully synchronize the previous months’ revenue and sales taxes, and significant discrepancies remained despite multiple support attempts.
Really frustrating, unable to get InTouch with my representative during a crucial time
Terrible support. Replies come once a week, there is no chat, and in the end I cannot even get a clear answer about pricing within a week.
First this app is very expensive. My main issue is the support and overall quality of the product. Since the new app was launched (they redo the app often) I have not been able to get the app to link to my store and support keeps saying to uninstall and reinstall....
