Thunder Page Speed Optimizer
by Enigma Apps · launched
View in Shopify App Store ↗Reviews (81)
We wanted to try the app, but the experience has not been ideal. First, optimizing the theme, which should take 10-15 minutes as per the instructions, took over two hours and never finished. After that, the app simply stopped loading, giving a "refuse to connect" error. We emailed support but still have not heard back. It's been only a few hours, though.
Developer reply ·
Hi Frank, We’re very very sorry about your experience. We had an unexpected server issue while I was away from the office, but the service is now back online. This is definitely not the experience we want anyone to have. We’re happy to investigate the failed optimization (because of our server provider going down), fix any remaining issues, and provide a complimentary manual analysis of your store to make things right. We aim to respond to all support requests within 12 hours and we've already contacted you directly to help. We would appreciate if you give us the option to make this right! Best, George
bad support and speed of site still not good
Developer reply ·
Hi Maria, We're so sorry for the frustrating experience - this is absolutely not the standard we hold ourselves to. We've found some things that should help speed up your store and would love to walk you through them. Whenever you're ready, just reply to our email and we'll take care of it. Best, George
Theme editor stopped working after was removed. Site editor is messed badly.
Developer reply ·
Hey there, We're very sorry for the issues you've experienced - we don't interact with the site editor at all and no Shopify app has the power to interact with your store once you've uninstalled. It sounds to me like there's some other issue at play here that we'd be happy to help out - I've followed up by email Best, George Founder
I can’t open the operation page all the time, and there is no reply to the email contact. There is no reply after contacting for three times in a row. Extremely bad service
Developer reply ·
Hi NONNICO, As per your last email you confirmed that the page is working properly for you and we've been in correspondence over email in the last few days - our email reply is 2 hours after the email you sent this morning. Are you receiving our emails? Maybe they're landing in SPAM? Best, George Founder
I hate giving poor reviews, but this app simply isn't working at all. At first I only saw a blank screen when opening the app. Ok, the app support responded quite fast to solve the issue and confirmed it was a bug on their/Shopifys side. But then the optimization page just freezed and nothing happened. I didn't see any kind of progress on the dashboard or in the history tab. And now I'm back to seeing the blank screen. Very frustrating and what's even worse, the app support disappeared and is not replying to my emails anymore.
Final review of this app. Read the reviews of the great service this app has provided. I didnt see it. Spent days emailing with no reply. Then an "I'm sorry for the late reply" email only to never reply to emails or support again. The app seems nice and I hate to leave a poor review of a free app but if you offer a product it would be nice to respond to support. Even if it is to say I'm sorry this will not be a fit for you. Wasted a week on this with no luck. I would recommend skipping this app.
