Canvas by Numbers

We wanted to try the app, but the experience has not been ideal. First, optimizing the theme, which should take 10-15 minutes as per the instructions, took over two hours and never finished. After that, the app simply stopped loading, giving a "refuse to connect" error. We emailed support but still have not heard back. It's been only a few hours, though.

The app is reasonably priced and the support team is responsive, which are definite positives. However, it still feels quite limited when it comes to flow customization. Features like tags are missing, and the variant filters don’t work as expected, making it cumbersome to target specific products if you have many variants. It has potential, but in its current state it still lags behind some of the more established competitors. Thank you for sharing your experience with us. Let me inform you that our developers are already working on the implementation of the mentioned features, and we'll keep you updated on the progress. Have a nice day ahead!

Sadly, there’s no real support available. We’ve been trying to reach someone since yesterday with no response. The chatbot doesn’t integrate properly with the 17Track app — the tracking link leads to a 404 error (tested in preview, not live). The bot also asks users to contact support too often, even for simple questions that could be fixed with better training. You have to upgrade and pay to train the bot properly, which doesn’t make sense — we should be able to test and refine it first, then pay once we know it performs well. We won’t pay for something without knowing how accurate or helpful it can actually become.

Fantastic app and staff. Thanks to Corin for helping us solve a ton of 404 and market redirects professionally and quickly! Thanks for the kind words and the review! Happy to help as always :)

Be careful. They will lock you into a contract and auto renew it with no notice. We wanted to cancel but unfortunately we were about a week after renewal date. Instead of understanding our situation and charge a prorated fee or any other solution, they were asking a $7,392.42 buyout fee. They don't care, no exceptions, whatever your circumstances might be. We are stuck paying for this app for another half year even though we wanted to switch back to Klaviyo.

Can't download invoices for affiliate payments in bulk, so if you want to put them as a business expense, you will have a hard time doing so. If you get 2000 payments done a month, you need to download 2000 invoices manually, one by one. I'm not sure how this feature was missed, but it makes no sense to be unable to export invoices generated by an affiliate program app in bulk.

Great app and great support team.

The help desk itself is good for basic handling of tickets and chats. However, we found it quite challenging when trying to get into more complex things (automation, AI Bot, etc). Things did not work as intended, and all support did was provide help articles. We also asked them to change the header font of their hosted help site, and they told us to hire a developer lol. We feel this app is cost-effective and works well for basic stuff, but past that, you're on your own, and setup is now easy and very time-consuming.

I find it necessary to share a balanced perspective with a 2-star rating for this app. While its setup is user-friendly, aesthetically pleasing, and supported by a responsive team, we encountered a significant issue impacting some international customers, notably in Canada and the UK. These users experienced continuous page reloads on our site, rendering the store inoperable. Despite our efforts and those of the support team, who were unable to replicate the problem, a customer-provided video highlighted the faulty behavior of the site. Deactivating the app resolved the issue, as confirmed by the affected customer. Regrettably, this glitch has had repercussions on our Klaviyo campaigns and overall sales. I advise those considering this app to be vigilant and actively seek customer feedback to identify and address similar issues quickly.

Our experience with Shiphero Fulfillment has been deeply unsettling. We have been consistently overcharged for shipments, sometimes by up to five times the quoted amount. When we've tried to address these discrepancies, we were directed to a clause in their Terms of Service which provides a mere 30-day window for claims. This policy not only imposed unexpected costs on our business but also put our reputation at risk, especially on platforms like Etsy due to fulfillment delays. Beyond these financial concerns, we have grappled with late shipments, missing parcels, and frequent technical glitches with their app, necessitating almost weekly communication with their support team. This has not only been mentally draining but also diverted our time and energy from core business activities. However, what truly concerns us is what appears to be a systemic lack of business ethics at Shiphero. Their modus operandi seems designed to shield them from responsibility while placing undue burdens on their clients. I believe it's vital for potential clients to be aware of these issues. It's not just about the operational hassles but about engaging with a company that, based on our experience, seems to prioritize their bottom line over genuine partnership and ethical business conduct. I strongly advise thorough due diligence before considering Shiphero Fulfillment.

Great app. Easy to use, efficient. It does what it is supposed to.

I like the app, and the team was helpful with any changes required. However, we could not make it work. When the cart has two items with the same variant ID (which is the case of file uploads or any line item - we use upload kit), the quantity buttons will malfunction, not being able to modify quantities correctly. I took the time to check this with the upload kit developer and sent Slide Cart support their finding for a fix. Sadly, I never heard back, so I ended up uninstalling.

Installed the app to try it. I decided it was not for me. Used the safe uninstall feature that is supposed to remove all the code. It did not work. I still have over a dozen templates, snippets, and so on added to my themes, including my live theme. Support reached out to help the next day, but I did the removal myself to speed up the process.

The app is complex to use. Sometimes, it will not work despite the logic seeming right. Support is only via email so you will need to wait up to 48 business hours. I found a better alternative, and after two years, we will uninstall this app.

What a great app and service. It is like having your personal dev for any small tasks. Fast and fairly priced. I wish I had known about this app earlier. Thank you, Vishwesh! UPDATE - Unfortunately, Vish became less and less responsible over time, to the point of ignoring my last emails. I paid $49 monthly for each of our three stores so he could help me with any customizations, but he lost interest over time. It seems our initial arrangement (probably when he had way fewer people in the app) was not good for him anymore, hence downgrading my review to three stars for the lack of professionalism (I keep paying the sub for nothing until cancelation, which happens today). About the app, I tried about 3-4 sections, and 2 of them were broken, but he said he would fix them. Not sure if that happened.

The website states: "Esperanto is a lightweight translation app with support for 135 languages, which lets you quickly browse and translate following resources... metafields". Sadly, no search box for metafields so I can find the one I need. You will need to go page by page to locate the metafield you need to translate. We installed the app just for the metafield quick search. That is not precisely quickly browsing. Maybe is a Shopify API limitation, but their description led us to think the app could do it. Dear Canvas by Numbers, Thank you for your feedback. We've taken your concerns into account and added a new feature: you can now translate Metafields by searching and browsing the associated Products.

Sadly, giving a one-star rating. 1) There is no live support. Super frustrating having an issue and having to wait for an email response without knowing how long it might take. 2) Search functionality is very limited. You can only see "translated," "non-translated," or "all" content. Need to filter a particular metafield called myfields.example? Bad luck. You'll need to go through one of the categories mentioned before. And they don't even show the metafield name. 3) The app presents bugs, such as product images not showing. 4) It does not show all values. For example, when checking a product, I'm missing quite a few metafields the product has. They simply are not on the list. All in all, I'm a big fan of Hextom bulk product edit, but this app does not make the cut. I will be asking a refund and finding a better solution.

Good solution, but downgrading it to three stars. We are using this to rewrite our product descriptions, and we are finding too many similarities across products. Many sentences are recycled over and over, which makes descriptions look similar. It would be great to have a wider range of possibilities to make it look more natural and original. It would also be helpful to set different tones for product descriptions. Hi Frank, thank you for your feedback. I am so sorry to hear that you didn't have a good experience with our app and support team. I've sent an email your way and we tried reaching out on the phone to see if we could help to find a solution as well. I apologize if you felt that you were incorrectly charged and didn't receive a response from support. Subscription charges are automatically triggered each month until cancellation as credits are topped up at the end of each subscription month. I've reached out and given you my direct email as well—appreciate if you could follow up there and we'll do our best to see how we can turn your experience into a positive one. Joshua Co-founder