TrackiPal PayPal Tracking Sync

We have been using TrackiPal on the Premium plan since June 2023 — nearly 3 years of loyal, paying customers. During that time, we have never missed a payment and genuinely relied on the app for our PayPal order syncing. Unfortunately, we can no longer recommend this app due to its completely unjustifiable pricing. When we reached out to their support to ask for a goodwill discount — explaining that we are going through financial difficulties and only use a single PayPal account — the response was dismissive. Instead of working with a long-term customer, they simply pointed us to their new pricing page and told us to uninstall and reinstall the app if we wanted to accept the new terms. That's not customer service — that's a dead end. Here's the core problem: The pricing is simply not competitive. Competitors like SyncTrack offer plans starting at $8.99/month for up to 500 orders. TrackiPal's Premium plan sits at $39.99/month — that is more than 4 times the price for comparable functionality. We only use one PayPal account, meaning we have no use for the multi-account or advanced features of the Premium plan, yet we were still expected to pay top-tier prices with no flexibility whatsoever. For small and medium-sized businesses that are watching their costs closely, this pricing makes absolutely no sense. There are more affordable, equally capable alternatives on the market, and we will be switching to one of them. If you are evaluating this app, we strongly recommend comparing prices with SyncTrack or similar tools before committing. The functionality may be solid, but the pricing model and the lack of willingness to work with loyal customers is a serious red flag. Hi, I'm so sorry about the way we handled this. That is definitely not how we intend to deal with our customers, especially long time customers such as yourself. I reached out to you directly by email to see how I can help out and make this right. Please accept my sincere apologies. Thanks, Alex & the TrackiPal team

funktioniert nicht paypal gibt das geld nicht frei Hi, I'm very sorry to hear that PayPal is holding your funds. We're not able to release them or affect that, we are not PayPal. Our app TrackiPal is designed to sync your store's orders and courier tracking codes to PayPal, to reduce chargebacks and improve your reputation with PayPal over time, which should help reduce/avoid your funds being held for this type of issue in the future. Thanks, Alex & the TrackiPal team ----------------- Hallo, es tut mir sehr leid zu hören, dass PayPal Ihr Geld einbehält. Wir sind nicht in der Lage, sie freizugeben oder darauf Einfluss zu nehmen, wir sind nicht PayPal. Unsere App TrackiPal wurde entwickelt, um die Bestellungen und Kurierverfolgungscodes Ihres Shops mit PayPal zu synchronisieren, um Rückbuchungen zu reduzieren und Ihren Ruf bei PayPal im Laufe der Zeit zu verbessern. Danke, Alex und das TrackiPal-Team

doesnt work

The App was uninstalled without any Notification & didn't tracked any orders for 2 months. - Now I'm trying to remove my paypal hold, because I reached the limit & see that this app wasn't working for 2 months. - My request to increase the limitation will be most likely rejected by paypal now.