Transcy: AI Language Translate
by FireGroup · launched
View in Shopify App Store ↗Reviews (2545)
Very helpful and available support team. My problem was handled and solved within the afternoon.
I used this app to help me more. I really like how it does Raymond.
Developer reply ·
Hi there, I'm Mirabel. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Best Regards Mirabel Transcy - Translate Language and Convert Currency
とても便利して、様々お客様の地域によって言語の選択がすぐできます。
Developer reply ·
Hi Yikukan, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io Regards, Jena Transcy by OneCommerce
I had problems regarding the gemini api token. They resolved the issue quickly.
This is a great translation tool. I have over a dozen languages that need translation, and it handles all of them. The staff are also very nice—they helped me with some technical issues. I highly recommend it.
Developer reply ·
Thank you! Managing over a dozen languages is no small feat; glad Transcy is making it easier for you. And we'll pass the kind words along to the team. Whenever you need anything, we're here! -The Transcy Team-
Developer reply ·
Thank you — that means a lot! We hope you'll achieve even more global success with Transcy. -The Transcy Team-
I've never seen any faster response with actual related content instead of auto-reply from an app developer. The people at Transcy are very helpful & friendly. Highly recommend.
Developer reply ·
Hi LifeSpan Europe, That means a lot to us — thank you! We're really glad you had a great experience, and we're always here if you need anything. -The Transcy Team-
very good support
Developer reply ·
Thank you so much for the kind words! We're glad our support team could help. Wishing you continued success; we're always here if you need us. -The Transcy Team-
We’ve been using Transcy for our Shopify multilingual stores for quite a long time, and overall the experience has been very positive. The app is helpful for managing translations across multiple languages and makes international store operations much easier. What impressed us the most was the customer support. Raymond and the team were patient, responsive, and genuinely helpful throughout the entire process. They took the time to understand our situation and provided a suitable solution very quickly. Really appreciate the professional support and smooth communication. Highly recommended for Shopify stores that need multilingual support.
Developer reply ·
Thank you for this wonderful review! We're so glad the app has been a reliable part of managing your multilingual stores. Raymond will be especially happy to hear your kind words. We'll make sure to pass them along to him and the rest of the support team. Wishing you continued success with your international stores. We're always here whenever you need us. -The Transcy Team-
App makes a difficult and time consuming job feel achievable. Support is very responsive.
Developer reply ·
Thank you for the kind words! Making multilingual stores feel manageable is exactly what we're here for. Glad our support team could be there when you needed them. To your global success, -The Transcy Team-
Raymond provided clear & prompt support, for helping with our install. It's reassuring to know there is great support when required.
Developer reply ·
Thank you for sharing this! We'll pass your kind words along to Raymond. Knowing that you feel supported whenever you need it means a lot to us. To your global success, -The Transcy Team-
Great customer service and easy to use!
Developer reply ·
Thank you! Glad the app has been easy to use and our team could be there when you needed them. -The Transcy Team-
It delivers accurate translations and is incredibly user-friendly. The customer support team is outstanding—they were quick to assist and provided thorough help with my issues. Highly recommend it!
Developer reply ·
Thank you for the wonderful review! We're glad Transcy has been easy to use and that our support team could help quickly. Your recommendation means a lot to us. To your global success, -The Transcy Team-
Amazing support, thanks !
Developer reply ·
Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io Regards, Jocelyn Transcy by OneCommerce
The customer service staff were very responsible and responded efficiently.
Developer reply ·
Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Kieran Transcy by OneCommerce
This APP is awesome! First of all the settings and everything is super smooth and user friendly. Second of all they have an amazing customer supports that helps along the way if there is any issues with the translation of the website. I would recommend this APP to anybody that wants to expand their Shopify store.
Developer reply ·
Thank you for the wonderful review and recommendation! We're glad Transcy has been smooth to set up and that our support team could help along the way. Wishing you great success as you expand your store globally. -The Transcy Team-
Talking with Raymon was a good experience. He offered very good support.
Developer reply ·
Thank you! We'll pass your kind words along to Raymond. Glad he could help. -The Transcy Team-
Anna fixed the problem I had at checkout today with a collaborative effort, I highly recommend the app.<3
The live support is always very fast to help and knows what to do when things get too complicated. They also have technical support in case there are some weird issues only on your side. All on all many features. Can recommend it if you need multiple markets, etc.
Developer reply ·
Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io Regards, Oriana Transcy by OneCommerce
サポートが素早くいつも助かってます。
Developer reply ·
Hi sir, This is Brian and we're deeply sorry for any inconvenience causing to your experience - For the unexpected support from the agent, we will have a proper training to improve the service to be better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - In relation to your issue with the app, we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brian Transcy by OneCommerce
Amazing support team helping me out great. amazing help from teresa!
Developer reply ·
Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io Regards, Bellamy Transcy by OneCommerce
Good App with perfect & friendly Support - We had some internal problems using and Raymond took his time to try to help us out. 5 Stars because our problems are internal, not due to Transcy Very friendly support, always available for quick help - Thanks to Raymond
Developer reply ·
Hi there, My name's Selina from Transcy and we're deeply sorry for any inconvenience causing to your experience - We understand your frustration with the translation quality and the differences you've noticed. Transcy relies on the Google Translate API, which can sometimes produce results that vary from the public Google Translate interface due to ongoing system adjustments within Google. We regret any inconvenience this has caused." - For DeepL concern, we're wondering you misunderstood in choosing DeepL plan. To have integration with our app, you need to choose DeepL API plan, I have seen one of my colleagues is reaching out to give the clear explanation, please let them know if you need further support Regards, Selina Transcy by OneCommerce
Anna and Mary are pretty supportive. Thank you for the help!
They helped us solve the problem quickly and professionally. We have been using the app for several years now.
Super good app, and very good support,
Developer reply ·
Hi Wendy, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Kieran Transcy by OneCommerce
This is the perfect app for translating into various languages. Some parts can be a bit confusing, but their online live chat is very efficient at solving problems.
Developer reply ·
Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at support@transcy.io Regards, Selina Transcy by OneCommerce
Great support, Anna responds very quickly, she's always super friendly, and very patient when it comes to many questions on my part.
Thanks to Anna for technical support during application setup. Its a nice app with user friendly features. I would like to use it and I will keep try technical abilities.
Developer reply ·
Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Patrick Transcy by OneCommerce
sehr guter Support von Anna
Developer reply ·
Hi Patrick, This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Shirina Transcy by OneCommerce
Also ,support is very kind and prompt reaction. We recommend this app. with confident.
Developer reply ·
Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Best Regards Mirabel Transcy by OneCommerce
We have today used the chat for some technical issues and "Raymond" has been very swift to answer questions, fix problems and give explanations for the issues we had. Great team Transcy has.
Developer reply ·
Hi Ulrik, I'm Jonathan. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. For your feedback, we seriously noted this point for concern team to take it into consideration, thanks Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you! Best Regards Jonathan Transcy - Translate Language and Convert Currency
Todays help from Mary was excellent. Patience shown and quick simple to understand instructions enabled me to achieve everything I wanted in one quick visit. Great Customer Service . Thanks
This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.
Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!
Support is very responsive and there is an active amount of updates being pushed to the app.
Developer reply ·
Hi Mauricio, Here's Jena. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io Regards, Jena Transcy - Translate Language and Convert Currency
I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.
The main strength of this app is undoubtedly its support team, exceptionally efficient and responsive, especially if you have very specific customization needs for your store. What also sets this app apart from its competitors is its flexibility and the wide range of options available. You can choose which elements of your store to translate or not : for instance, translating product names can sometimes be counterproductive, and this app gives you the freedom to decide based on your needs. It also takes into account hidden content that isn’t visible on the storefront but is essential for SEO development in foreign languages. You can even use AI translation engines to get high-quality, expert-level translations (this option comes at an extra cost and is not included in the base price). Transcy is a real asset for boosting visibility and sales international.
Developer reply ·
Hi Stephane, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Patrick Transcy by OneCommerce
Transcy has been a huge help in setting up languages and currencies for my Shopify store. The app is easy to use and offers a lot of customization options — I was able to match the switcher colors and style perfectly to my store design. Automatic translations and currency updates save me a lot of time, and the support team is always quick and friendly when I need help. I highly recommend Transcy to anyone who wants to create a professional multilingual store that looks clean and elegant!
Great app. Much cheaper also then Weglot 4 example.
Jane the representative was so nice and kind. She helped me what I want. Super fast and great customer service!
Developer reply ·
Hi VOVO, I'm Xenia from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Best Regards Xenia Transcy - Translate Language and Convert Currency
Amazing service from Anna!
Developer reply ·
Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
übersetzt mit verschiedenen Tools (free und paid möglich), eigene Überarbeitung der Übersetzung möglich, Support unterstützt bei Anliegen sehr schnell und kompetent
had a good experience and fast solution for a small isseu, thanks! Hans Breuker www.hansbreuker.com
Developer reply ·
Hi there, This is John and we personally apologize for any inconvenience causing to your experience - For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - We have seen that one of our colleagues is reaching out you and provided the relevant solution, please check your email and let him know if you need further support Regards, John Transcy by OneCommerce
The Support Chat was really fast and helpful solving reaccuring issues.
Ich hatte mit meiner Internetseite ein kleines Problem, da viele stellen meiner Seite individuell programmiert wurde. Die App hat einiges an texte nicht erkannt nach Kontaktaufnahme mit dem Support wurde es innerhalb von einer Stunde geklärt. Sehr guter Support
