TS ‑ AI Language Translate

Hi Puainta store admin, We sincerely apologize for the experience you had and completely understand your frustration. We’d like to clarify that Transtore does offer a free plan with certain limitations, allowing merchants to use the app without being charged for the available features within that plan. Our intention was never to mislead merchants, and we’re sorry if our pricing or testing experience gave that impression. We truly appreciate your feedback, as it helps us improve both the app experience and the clarity of our pricing communication. We hope you might consider giving us another chance in the future as we continue improving Transtore and providing better support for our merchants. Best regards, Chloe Transtore Team

Hi Legeekshop store admin, Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the recent pricing changes. We understand that you have been using Transtore for more than two years, and we truly appreciate your long-term support. We recently updated our pricing plans. Over the years, Transtore has continued to grow with more valuable features, improvements, and support for merchants. In order to maintain and improve the quality of the app and the service we provide, updating our pricing structure was a necessary step. We also made sure to communicate the pricing update transparently through in-app notifications and email so that merchants would be informed about the change in advance. We’re sorry for any inconvenience or disappointment this change may have caused. We genuinely value your feedback and will continue working to improve both the app’s performance and the overall user experience. Best regards, Chloe Transtore Team

Hi LuxeGems store admin, We sincerely apologize for the experience you had and completely understand your frustration. We’d like to clarify that Transtore does offer a free plan with certain limitations. Our intention was never to mislead merchants, and we’re sorry if our pricing structure or communication gave that impression. We truly appreciate your feedback. It helps us improve both the app experience and the transparency of our pricing communication. Thank you for giving Transtore a try, and we’re sorry that we didn’t meet your expectations. Best regards, Chloe Transtore Team

Hi Petifyfamily Store Admin, We are truly sorry to hear that the Italian translations did not meet your expectations, especially from the perspective of a native Italian speaker. We would like to kindly clarify that the automatic translation currently uses the Google Translate API by default. While this solution works well for many stores and languages, machine translation may sometimes generate wording that feels unnatural or inaccurate in certain languages, particularly for localized expressions and context-sensitive content such as Italian. That said, translation quality is something we take very seriously, and our team has continuously improved the app to provide more advanced and flexible translation options for merchants who require higher-quality localization. For better and more natural translations, the app also supports OpenAI GPT-powered translation, which usually delivers significantly more fluent, context-aware, and human-like results compared to standard machine translation. This option is especially helpful for European languages where tone, wording, and phrasing are very important for native readers. In addition, the app includes a Glossary feature that allows you to customize preferred wording, brand terminology, and specific phrases. This helps ensure translations remain more consistent, professional, and aligned with your brand voice across the store. We genuinely regret that your initial experience left a negative impression of the app. However, we truly believe the translation quality can be greatly improved with the proper configuration and translation method. Best regards, Transtore Support Team

Hi Tinta Canvas Store Admin, This is Chloe from the Transtore Team. I hope you are doing well. First and foremost, I would like to sincerely apologize for the confusion and frustration you experienced regarding our app’s pricing. We truly value your feedback and appreciate you taking the time to share your concerns with us. I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. To support merchants in exploring the app before committing to a standard subscription, we currently provide a special introductory offer of only $1 for the first month. This allows store owners to fully test and evaluate the app’s features, compatibility, and overall value with minimal initial cost. We understand that the pricing details may not have been communicated clearly enough, and we sincerely apologize for any confusion caused. Your feedback is truly valuable to us, and we will continue improving the clarity of our pricing communication moving forward. We hope this explanation helps clarify the situation. If anything remains unclear or if you’d like help checking your store’s eligibility, please feel free to let me know, we are happy to assist. Best regards, Chloe Transtore Team

Hi there, We sincerely apologize for the experience you had and understand your frustration. We’d like to clarify that our app does offer a free plan with specific limitations, and the pricing details are listed on the Shopify App Store page. The loyalty program is optional and intended to let merchants test premium features before deciding whether they fit their needs. Our intention was never to mislead merchants, and we’re sorry if the experience gave that impression. We truly appreciate your feedback, as it helps us improve both the app experience and the clarity of our pricing communication. We hope you might consider giving us another chance in the future as we continue improving the app and support for our merchants. Best regards, Lio

Dear igadget store admin, We sincerely regret any confusion or frustration you may have experienced, and we appreciate the opportunity to address your concerns directly. We fully understand how important pricing transparency is, especially when you are evaluating whether a service meets your expectations. Please allow me to clarify how our current pricing structure is designed. I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. If you would be open to it, we would greatly appreciate the opportunity to review your specific case and ensure everything has been applied correctly. Please feel free to reply directly to this email, and we will be happy to assist you further. Best regards, Transtore Support Team

Dear Secrets de Bikers admin, Thank you for your feedback. We would like to clarify that our pricing structure is presented clearly and transparently on our Shopify app listing. We offer two distinct plans: a Free plan and a Premium plan. The Free plan is genuinely free of charge and allows merchants to use the application with one target language, along with the features explicitly listed. For merchants who require multiple languages and advanced functionality, we offer an optional Premium plan. The Premium plan includes a $1 introductory first month, after which standard pricing applies. All pricing details and feature differences are disclosed prior to installation. Our app is not advertised as providing multiple languages free of charge, and we make a clear distinction between what is included in the Free plan and what is available under the Premium plan. Transparency is extremely important to us, and we do not engage in misleading pricing practices. We remain at your disposal should you wish to discuss your needs further. Sincerely, Chloe Transtore Support Team

We’re sorry for any confusion this situation may have caused, and we truly appreciate that you’ve used our app for the past 1 year. First of all, we would like to clarify that we have never officially communicated or guaranteed any “grandfathered lifetime access.” Since introducing our new pricing model, the Free plan includes feature limits. These limits are clearly stated on our App Store listing for new installs, and existing merchants received email communication prior to the pricing update going live. Feature access is not conditioned on modifying or removing a review. If any previous message was interpreted that way, we apologize for the wording - that was not our intention. If you prefer not to upgrade, you’re welcome to continue using the Free plan within its limits or explore another free alternative that better fits your needs. Thank you again for your feedback.

Hi Dutch Heritage Cosmetics, We sincerely apologize for the frustration caused. We’d like to clarify that our app does not permanently delete manual translations from your store, since manual translations are stored within Shopify’s translation system. It’s possible that the auto-translate feature replaced the displayed translations unexpectedly after the language settings were updated. We also noticed that we haven’t received a support request from you yet. Our support team is always available to help investigate and fix issues like this as quickly as possible, and we would truly appreciate the chance to assist you directly. Best regards, Lio

Hi ABEE store admin, We sincerely apologize for any inconvenience this situation may have caused. We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs. Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan, ensuring better value without splitting essential features across multiple tiers. Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store. If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business. Best regards, Chloe Transtore Support Team

Hi ValueShield store admin, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify. We do offer both a Free plan and a Premium plan, and the Free plan is clearly listed on our Shopify App Store page with its included features. While the Free plan is designed for startups and basic use cases, it does include functional capabilities and is not limited to “doing nothing.” Our Free plan includes unlimited translations and pageviews, support for one target language with manual translation, translation for third-party app content, up to three target currencies, customizable switcher settings, 404 broken link redirection, and country- and IP-based access control. The Premium plan is intended for merchants who require advanced automation, multiple languages, and enhanced customization. We sincerely apologize if there was any confusion and would be happy to assist you in setting up the Free plan correctly or help you evaluate whether the Premium plan would better suit your needs. Please feel free to reach out — we’re here to help. Best regards, Chloe Transtore Support Team

Hi Baguette Magick store admin, We sincerely apologize for any inconvenience this situation may have caused. We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs. Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan. It is also the best choice for merchants who wish to add and manage multiple languages, ensuring a scalable and seamless multilingual experience without splitting essential features across multiple tiers. Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store. If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business. We look forward to your response. Best regards, Chloe Transtore Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet. Sincerely, Transtore Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet. Sincerely, Transtore Team

Dear Avelinecare DK store admin, We’re very sorry for the inconvenience you experienced while using our app. Could you please try reinstalling the app so we can continue checking and assisting you further? This may help refresh the connection and allow our team to investigate the issue more effectively. We would truly appreciate the opportunity to continue supporting you and help resolve the issue on your store. Best regards, Transtore Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team

Dear Yankee Candle & WoodWick store admin, We sincerely regret any confusion or frustration you may have experienced, and we appreciate the opportunity to address your concerns directly. We fully understand how important pricing transparency is, especially when you are evaluating whether a service meets your expectations. Please allow me to clarify how our current pricing structure is designed. I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. If you would be open to it, we would greatly appreciate the opportunity to review your specific case and ensure everything has been applied correctly. Please feel free to reply directly to this email, and we will be happy to assist you further. Best regards, Transtore Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team

Hi there, We’re really sorry for the frustration here. We did follow up with you by email on a separate thread - because multiple tickets were opened, the conversation may have been split, which can make it easy to miss. Could you check your inbox for our latest message and reply there? We’re ready to continue assisting and get the app bug resolved for you. Thank you for giving us the chance to make this right. Regards, Transtore Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Sincerely, Alex

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Regards, Transtore Team

Hi Soolinen France store admin, We sincerely apologize for any inconvenience or frustration you experienced while using our app. Could you please try reinstalling the app so our team can continue checking and assisting you further? We would be more than happy to guide you step by step and provide prompt support throughout the setup process to ensure everything works properly on your store. We truly appreciate the opportunity to support you and improve your experience with the app. Best regards, Transtore Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you. Sincerely, Alex

Hi there, Since we did not receive any prior support requests regarding this issue before your review, we would appreciate it if you could re-install the app and allow us the opportunity to assist you. ​ Thanks, Transtore Team

Hi there, We sincerely apologize for the inconvenience caused and understand your frustration. After thoroughly investigating the issue, here's what happened: 1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated. 2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically. 3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand. We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future. Once again, we apologize and appreciate your understanding.

Hi there, Going global with internationalization is not an easy task and requires considerable time and effort. The Transtore app was developed to address this challenge using cutting-edge AI technology. However, as we discussed earlier, our AI never replaces existing content created by users like you. It’s challenging to distinguish 'old data' from what you genuinely want to retain. Ultimately, the decision on your desired content rests with you, not the AI. Sincerely, Transtore Team

Good morning, We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you. Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures. Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly. Thank you for giving us the opportunity to help you.

Hi there, Our app utilizes the Theme App Extension provided by Shopify. Therefore, after uninstalling our app, there will be no residual code left on your store. Furthermore, upon a quick inspection of your store, we noticed that there are two language switchers, one from ConveryThis and another from Weglot, currently active on your store, rather than the one from our app. Since we haven't received any prior support requests regarding this issue before you left your review, if you suspect that any remnants of our app's code still exist on your store, please provide us with a staff account, and we will gladly assist you in resolving the matter. ​ Thanks, Transtore Team

Dear Indiehaat.com store admin, We sincerely apologize for the confusion and frustration caused during your experience with our app. After reviewing your setup, I can see that your store currently has two markets configured: India and the United States. Your store’s default currency is set to Indian Rupee (INR). Unfortunately, INR is not supported by Shopify Payments as a multi-currency base for international market conversion in the way you are expecting. Because of this limitation from Shopify, setting USD as the active currency for other markets is unfortunately not feasible, as indicated directly within the Shopify admin settings. Regrettably, this is not a limitation specific to our app — other currency apps in the Shopify App Store would face the same restriction, since these market and payment settings are fully controlled by Shopify. To achieve the setup you are looking for, your store’s default currency would need to be set to USD. After that, you could then add INR as a target currency and use our app to automatically convert prices for customers visiting from India. We genuinely hope this explanation helps clarify the situation. If you would like, we would also be happy to guide you further regarding the best possible setup for your store. Best regards, Transtore Support Team