Wati: WA Cart Recovery & AI

As soon as you need customer service, they disappear List a certain price on their price list, and after the trial period they increase the price by 2 or 3 times. They will tell you to pay and that they will take care of the problem and after you pay they just disappear. I have never encountered such poor service. I do not recommend to anyone!

Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.

i wanna disconnect plz Hi there, We're sorry to hear that you want to disconnect. Could you please reach out to me at Shirish@wati.io and let me know what went wrong? I'd like to assist you get the best resolution and address all your concerns. Looking forward to hearing from you. - Shirish, from Wati

Never recommend with them, worst support, Almost taking charges around lack still hidden charges. Trial Period for just 7 days, rather to use Kwik at least have better support, faster resolution. Hi there, We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d like to better understand the concerns you’ve faced and work towards resolving them as quickly as possible. Could you please reach out to us at Shirish@wati.io? I’ll personally ensure your case is looked into with priority. Thank you for bringing this to our attention. We’d truly value the opportunity to make this right. - Shirish, from Wati

Some features of the app works but help is non existent they dont respond and when they do it is to ask for generic pics at 2am in the morning when no one is up and then it goes on. Ive been waiting days with no help. Extremley poor service and support. If i could give 0 stars i would Hi there, We’re really sorry to hear about your experience and the delay in support. This is certainly not the level of service we aim to provide. We understand how frustrating it can be to wait for assistance, especially when you’re trying to resolve something important. We’d genuinely like to make this right for you. Could you please reach out to me directly at Shirish@wati.io? I’ll personally ensure your issue is looked into and resolved as quickly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. - Shirish, from Wati

The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI. I hope we get our money back or someone could atleast come on a call and help us set things us. Anyway, can't recommend an app with such poor support

i could not connect the catalog. there is no support. i have spent the whole day

DONT SUBSCRIBE TO WATI !! This wati is misleading WhatsApp and should not be in Shopify AT ALL. First it is not working at all, I could not upload the contact list even after following the instructions carefully. That’s mean I lost my messages credits beside the subscription!! Secondly, there is no technical support and will have to only deal with useless chatpot. Even after sending them e-mail no human support. I don’t think it is real and don’t recommend it

PATHETIC APP and SUPPORT. App isnt working for last 2 months and no way to contact support. Money is being deducted every month. Hope the devs see this and get back

over priced

One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support

if youd like the rest of your day to be an absolute headache, WATI is for you! theyll make you sign out of whatsapp on your phone and login through another portal. youll then have no access to whatsapp on your phone at all. if you change the number to another number, youll still have no access to your original whatsapp account. ive been locked out of my profile all day now, not a single message has been responded to. the integrate STILL doesnt even work. upon trying to delete your WATI account youll find that theyve made this IMPOSSIBLE, trying to lock you in for the 7 day trial to force you to make payments. upon contacting them to delete your account youll have no response. AWEFUL AWEFUL AWEFUL. Im still trying to DELETE this terrible application and return my whatsapp profile to normal.

Extremely poor service

Dear Team I was just testing your app within trial period and you have charged me 4.90 $ . Please issue my refund. And sorry to say i did not received support and felt this tool is expensive

Terrible customer service from the company. So difficult to speak to a customer service person who can actually help. Have charged me for 2 months for order card and abandoned cart confirmation. But not sent messages and restricted by access to dashboard.

Price is mentioned 5 USD but when you install, app diverts to site which shows monthly pricing 30 USD. This is nothing less than fooling users.

absurdo que una app destinada a brindar atencion al cliente, sea pesima para solicitar atencion al cliente, te ponen a hablar con un bot que no sirve para nada, la gente valora que se les de la atencion no estar en un ciclo infinito con un bot inutil

have been using it since last 6 months ,pathetic response from the support team , i am unable to recharge my account since last 2 weeks have written tens of mail seeking support however didn't get it .Till the time it is running fine it is ok ,once you encounter any issue don't expect any support that's the summary

Please do not install this application, canceling the subscription will bring you problems and headaches, it's been 3 months since I tried to cancel, there is practically no cancellation option.

Very terrible. I've been trying to talk to you for over two weeks now about the problem they have with cart abandonment. Every customer who orders through me and buys it still sends them cart abandonment. It turns out that a customer orders from me and receives a message that he abandoned the cart a few hours later and this creates confusion in the orders and a lot of anger on the part of my customers And Abandoned Recovery Message is so terrible and I tried to complain to them about it and they still haven't fixed it and it's been like this for a long time In short, terrible!!! Use a normal wati and order manual, this is the best and prevents problems I'll update if they fix it, you won't see this review, but they haven't been able to fix it in a while

Too many hidden costs

Downloaded the app, it was good at the beginning, but when i wanted to use my customer phone number and asked to change it my request was totally ignored. send several emails, no one replied since 3 weeks. Very bad customer service.

one of the worst apps i've seen so far 1. no help or assistance in getting green tick 2. unable to send whatsapp broadcasts on half the contacts 3. according to india pricing i need 7$ to message a 1000 customers, i had balance of 18$ but still unable to do so frustrating, random replies to every complaint, apparently half the numbers don't have country codes, i uploaded all the numbers without country code. i still don't have the reply to why i can't send messages while i still have 18$ balance. there are many better and cheaper options. seriously beware