Wati: WA Cart Recovery & AI

we have been using wati with our multiple shopify store mainly for whatsapp communication and automation overall the experience has been quite good. The shopify integration was fairly easy to set up and it has helped us automate a lot of the messages that we previously had to handle manually. The biggest benefit for us is being able to keep customers updated on their orders through whatsapp without someone having to manually message every customer and with shopify we just have to mark order as fullfill and after adding tracking details using wati its automatically shared with the customer which reduces a lot of our work. we have been happy with it so far and would recommend it to other shopify businesses.

As soon as you need customer service, they disappear List a certain price on their price list, and after the trial period they increase the price by 2 or 3 times. They will tell you to pay and that they will take care of the problem and after you pay they just disappear. I have never encountered such poor service. I do not recommend to anyone!

Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.

You cant do campaign message in Growth plan and customer service keep saying that it is due to the change in policy. After a yearly subscription i have come back to the monthly and have to find the alternate if there is no support or call form WATI team as usual. I am simply looking for refund instead of more suffer. Hi NATICA team, Thank you for taking the time to share this, and I'm sorry to hear about the frustration around campaign messaging on the Growth plan and the support experience that followed. I'd like to personally look into what happened with your subscription and the refund request. Could you please reach out to me directly at shirish@wati.io? I'll make sure your case gets the attention it deserves and that we find the right resolution for you. Looking forward to hearing from you and turning this around. Regards, Shirish, from Wati

WATI has been very helpful for managing our WhatsApp customer communication directly from Shopify. The platform is easy to use, and the automation features help us respond to customers more efficiently. Their support team is also responsive and willing to help whenever we have questions. Overall, it’s a useful tool for improving customer engagement and sales follow-up.

Good experience with this integration - did see an uptick in sales with it.

Wati has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. The best feature is that it integrates with Facebook ads to send WhatsApp messages. Hi there, Thank you so much for the wonderful review! We're thrilled to hear Wati's AI agent has been helping your customers find the right products quickly and smoothly. The Facebook ads to WhatsApp integration is one of our favourites too, so it's great to know it's driving real value for you. Thanks for being part of the Wati community! We're always here if you need any assistance 💚 - Team Wati

i wanna disconnect plz Hi there, We're sorry to hear that you want to disconnect. Could you please reach out to me at Shirish@wati.io and let me know what went wrong? I'd like to assist you get the best resolution and address all your concerns. Looking forward to hearing from you. - Shirish, from Wati

Never recommend with them, worst support, Almost taking charges around lack still hidden charges. Trial Period for just 7 days, rather to use Kwik at least have better support, faster resolution. Hi there, We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d like to better understand the concerns you’ve faced and work towards resolving them as quickly as possible. Could you please reach out to us at Shirish@wati.io? I’ll personally ensure your case is looked into with priority. Thank you for bringing this to our attention. We’d truly value the opportunity to make this right. - Shirish, from Wati

Some features of the app works but help is non existent they dont respond and when they do it is to ask for generic pics at 2am in the morning when no one is up and then it goes on. Ive been waiting days with no help. Extremley poor service and support. If i could give 0 stars i would Hi there, We’re really sorry to hear about your experience and the delay in support. This is certainly not the level of service we aim to provide. We understand how frustrating it can be to wait for assistance, especially when you’re trying to resolve something important. We’d genuinely like to make this right for you. Could you please reach out to me directly at Shirish@wati.io? I’ll personally ensure your issue is looked into and resolved as quickly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. - Shirish, from Wati

On the backend, data management is finally simple. Customer segmentation, which used to feel overwhelming, is now clear and easy to handle. WATI also streamlined our order confirmations, so we’re no longer chasing manual follow-ups. Most importantly, it helped us recover revenue we were losing from abandoned carts, and we saw the lift in conversions almost immediately. Hi there, Thank you for the amazing review! We’re glad to hear WATI has simplified your data management and segmentation, while also driving real results with order automation and abandoned cart recovery. It’s great to know you’re seeing a quick impact on conversions. We’re always here if you need anything further! Thank you for the amazing review! We’re glad to hear WATI has simplified your data management and segmentation, while also driving real results with order automation and abandoned cart recovery. It’s great to know you’re seeing a quick impact on conversions. We’re always here if you need anything further! 💚 Team Wati

WATI stopped us from leaving money on the table with abandoned carts. The lift in conversions was visible right away. It also sorted out our order confirmations, so we aren't chasing manual tasks anymore. On the backend, the data management is finally simple—segmenting customers used to feel overwhelming, but now it’s just structured and easy. Hi there, Thank you for the 5-star review! We’re glad to hear WATI is helping you recover abandoned carts, boost conversions, and simplify your workflows. Appreciate you sharing your experience. We are excited to keep supporting your growth! 🚀 - Team Wati

WATI did the heavy lifting for our abandoned carts, and the conversion rates actually moved. Order confirmations aren't a manual grind anymore; they just run. It also finally brought some sanity to our database. Segmenting is simple now, not a mess.

I started using this app and set up was very easy, also app seems very good and how it has already started reaching out to my abandoned checkouts and order confirmations, its a must have!!

we have been using this app from a long time, it has helped us to recover our abandoned carts, increased our overall conversion rate. its a must to have if you are doing whatsapp marketing. its 10/10 for sure

Good product and service

I am using this app for my business, its very helpful it send order confirmation, dispatch, delivered as well as abandoned cart messages to my customers, dashboard is super easy to access and whatsapp remarketing is highly effective here

wati as a shopify app is very helpful its abandoned cart and whatsapp chat featuers are exceptionally good it really helped to increase my sales, i recommend it to other users as well

Hi, i've been using this app from a long time on my store it is very useful interms of cart recovery, sending ordering confirmation and everything else

Excellent experience with WATI! The integration with our Shopify store is seamless, and the WhatsApp Chat & Abandoned Cart features have helped us increase customer engagement and recover more sales. The dashboard is easy to use, automation works perfectly, and customer support is responsive. Highly recommended for any business looking to grow through WhatsApp marketing.

I’ve had a great experience using Wati. The platform is smooth, easy to use, and very reliable. Customer support is quick and helpful whenever I need anything. Overall, it has made my communication workflow much easier. Highly recommended!

The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI. I hope we get our money back or someone could atleast come on a call and help us set things us. Anyway, can't recommend an app with such poor support

We’ve been using Wati with Shopify for our brand Koi Water Hyderabad, and it’s been a complete game-changer for our customer communication and sales process. We use Wati’s WhatsApp API to handle order updates, automate responses, and run sales campaigns directly from WhatsApp. The integration with Shopify makes it super easy to track and message customers right after checkout, and the automation saves us hours every day. The broadcast and chatbot features are excellent — we use them to promote new koi food offers, send reminders, and answer product queries instantly. The dashboard is clean, and the support team is very responsive and helpful whenever we need assistance. Highly recommended for any eCommerce brand that wants to improve customer engagement and boost conversions through WhatsApp. Wati has become a core part of our customer service and marketing at Koi Water Hyderabad!

i could not connect the catalog. there is no support. i have spent the whole day

DONT SUBSCRIBE TO WATI !! This wati is misleading WhatsApp and should not be in Shopify AT ALL. First it is not working at all, I could not upload the contact list even after following the instructions carefully. That’s mean I lost my messages credits beside the subscription!! Secondly, there is no technical support and will have to only deal with useless chatpot. Even after sending them e-mail no human support. I don’t think it is real and don’t recommend it

PATHETIC APP and SUPPORT. App isnt working for last 2 months and no way to contact support. Money is being deducted every month. Hope the devs see this and get back

over priced

Excellent WhatsApp Automation Tool for D2C Businesses! We've been using WATI for several months now, and it has completely streamlined our customer communication. From automated order updates to personalized campaigns, the platform is super intuitive and packed with features. Support is quick and helpful, and setting up flows was much easier than expected. It's a must-have tool if you're serious about scaling your WhatsApp communication! Highly recommend for eCommerce, especially if you're running on Shopify

One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support

if youd like the rest of your day to be an absolute headache, WATI is for you! theyll make you sign out of whatsapp on your phone and login through another portal. youll then have no access to whatsapp on your phone at all. if you change the number to another number, youll still have no access to your original whatsapp account. ive been locked out of my profile all day now, not a single message has been responded to. the integrate STILL doesnt even work. upon trying to delete your WATI account youll find that theyve made this IMPOSSIBLE, trying to lock you in for the 7 day trial to force you to make payments. upon contacting them to delete your account youll have no response. AWEFUL AWEFUL AWEFUL. Im still trying to DELETE this terrible application and return my whatsapp profile to normal.

Extremely poor service

We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.

Save my business! The best app I ever used :)

We've been using Wati for the past three months, and it's been a fantastic experience. We've significantly enhanced our customer service, providing a seamless experience, and have also boosted our brand recognition.

Very Good app for whatsapp automation it has lot of new features to engage the customers especially keyword acction we use that feature most and very good customer support

We have been using wati from past 6 month , this is the best WhatsApp API solution so for, one of the best thing i like about WATI is there customer care support, quick response for query

support is always available and if I had a problem, they solve everything with me. thank you for your help

It's really useful software and easy to use, also the cost of the software is very economically good for startup.

Very helpful

Wati is the best so far used bundles of whats app api but One of the standout features is the predefined templates. They are thoughtfully designed and require minimal adjustments, allowing you to quickly set up and start engaging with customers. The automation capabilities, especially the chatbot, are also effective in enhancing customer interactions.

User-friendly and packed with multiple automated workflows, this tool has been a game-changer for us. We've been using it for a month now and plan to continue. The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations

We've been using WATI for several months now, and I must say the system is incredibly robust. The support team is also very responsive, which has greatly enhanced our experience. Transitioning to WATI for managing all our customer interactions has proven to be a good decision. Thank you to the entire team for such a proficient product; we take pride in knowing it's based in India.

Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.

A vital communication as well as engagement tool for beginners and small stores. This is priced fairly and extremely easy to setup. Customer service is also fairly good, there's a live chat option in their dashboard and you can reach out to them anytime and they will help you resolve your issues. I have been using this app for around 2 years in 2 of my stores, this is just plug and play. They already provide you basic templates which you can copy and customise to your will.

Wati is best for message automation and integration which helps in doing customer communication very easy. Broadcast messages are very good feature as it ease to send the messages on bulk.

We have been using wati for a very long time, this is the best whatsapp API solution so for, one of the best thing i like about WATI is there customer care support, Quick and problem solvers

I've been using Wati since 2021, and it’s been a fantastic experience. The quick integration with Shopify and my CRM has really helped boost our abandoned cart conversions. Creating templates and chatbots is super straightforward thanks to Wati’s user-friendly interface. I love how you can preview templates while working in the backend, making the chatbot creation process smooth and customizable. There are plenty of options to tailor the chat flow, which is a huge plus!

Dear Team I was just testing your app within trial period and you have charged me 4.90 $ . Please issue my refund. And sorry to say i did not received support and felt this tool is expensive

Good app , easy to use and integrate.

Good

WhatsApp Chat & Abandoned Cart has significantly streamlined our customer engagement process. The integration has allowed us to recover lost sales efficiently, with personalised follow-ups that resonate with our customers. The user-friendly interface and real-time communication have transformed our approach, leading to improved customer satisfaction and increased conversion rates. It's an invaluable tool for any business looking to enhance its e-commerce strategy.

Easy to understand and to use. Very reliable and help us to communicate with the customers a lot faster and with efficiency.

Great app and very easy to use.

Wati's Whatsapp API tool has been a lifesaver for our online store. It's easy to use and helps us keep customers updated on their orders and answer their questions quickly. We're still learning all it can do, but so far, it's been a great tool for connecting with our customers.

Great app to manage all our users in one place. Using this for almost 2 years now, never felt the need to change. Very good experience and easy integration.

WATI has been a total game-changer for our customer support operations at Cipzer! The integration with Shopify was seamless, and the platform’s features are incredibly intuitive. We’ve seen a significant boost in our response times and overall customer satisfaction. The automation options have saved us countless hours, and the ability to track and manage conversations efficiently is top-notch. Highly recommend WATI for any e-commerce business looking to elevate their customer service!

the user interface is very easy and latest. the integration is also very easy.customers support is upto the mark.

As a beginner, I recommend this app for WhatsApp Marketing because it's easy to use and integrates seamlessly with your Shopify store. One of the best features is the predefined templates offered by WATI, which work well and require minimal adjustments. The chatbot is also effective, though it could benefit from some optimization improvements, as it can take a bit of time to load on your store.

Terrible customer service from the company. So difficult to speak to a customer service person who can actually help. Have charged me for 2 months for order card and abandoned cart confirmation. But not sent messages and restricted by access to dashboard.

At The Revolver Club, Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease. We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts. The automated messaging and broadcast options have been fantastic in keeping our customers informed about promotions and new arrivals, events & news. The support team is also very responsive.

Price is mentioned 5 USD but when you install, app diverts to site which shows monthly pricing 30 USD. This is nothing less than fooling users.

WATI is a fantastic tool for businesses using Shopify, offering seamless integration with WhatsApp to enhance customer communication. The app's user-friendly interface makes it easy to set up automated responses, manage customer inquiries, and send order updates directly through WhatsApp. It greatly improves customer engagement by providing a direct and convenient channel for communication. Additionally, WATI’s robust features, such as broadcasting messages and setting up custom workflows, make it an essential tool for scaling businesses. Overall, WATI is highly recommended for Shopify users looking to streamline their customer service and boost sales.

Platform is good.

Our company Use Me Works was always struggling to keep customers informed about the order status. Wati's seamless integration with our logistic app and Shopify story helped us to improve our customer's satisfaction. It also enabled us to set up an automation for our abandoned cart users.

The platform's user-friendly interface and powerful automation features have significantly improved our customer interactions. We've seen a noticeable increase in efficiency and customer satisfaction since implementing WATI.

I've tried many whatsapp api's, but so far, WATI has been the most robust tech i've ever tried.

Using this app for the last 3 months. The inbuilt flows have helped automating manual tasks like order confirmation, COD confirmation and abandoned cart Follow ups on Whatsapp. The whatsapp chat feature is useful as it helps connect with genuine customers with valid numbers.

We at Gulabi Dhaga have had an excellent experience using Wati for our Shopify store. The platform has significantly streamlined our customer communication, making it easier to manage inquiries and provide quick responses. The integration with WhatsApp has been seamless, allowing us to engage with our customers more personally and effectively. Wati's user-friendly interface and robust features have made it an indispensable tool for our business. We've seen an improvement in customer satisfaction and a boost in our sales since implementing Wati. The automated responses and broadcasting features have saved us time and helped us keep our customers informed about new products and promotions. Overall, Wati has been a great asset to our e-commerce operations, and we highly recommend it to other Shopify store owners looking to enhance their customer service experience.

Great App, very helpful to get abandoned cart recovery..

I have been using Wati from past 1 year and it's been Really useful. I am Using for my multiple businesses, The user experience is Amazing, I am Also a Affiliated Partner, My businesses are growing with the help of Wati and i am helping other businesses as well.

absurdo que una app destinada a brindar atencion al cliente, sea pesima para solicitar atencion al cliente, te ponen a hablar con un bot que no sirve para nada, la gente valora que se les de la atencion no estar en un ciclo infinito con un bot inutil

We have been using this app since last 6 months, we have found the app useful Being a Ecom Owner getting immediate messages from clients who wish to ask anything and then we can send messages to people who have abandoned carts and who had enquired thru Wati. We can also create Stores on Wati. Very helpful.

Love the app, very useful and helps increase ROI. Seamlessly integrates with Facebook to create catalogs and chat bots

We evaluated multiple solutions before finalising on Wati for WhatsApp marketing and communications. We found the app to be not bloated with unnecessary features and is very user friendly. It's easy to setup automations and broadcasts. Overall great work on building a user friendly product. Awaiting more integrations and features for Shopify stores specifically.

We have been using Wati for quite some time now and have been very happy with it's usability and in-app experience. The tutorials at each point are also helpful. Overall, it's a good app. Interesting price point and Madhavan has been helpful with his suggestions. We would like to see and use more features in the near future.

we have used WATI for abandoned cart recovery and shipping notification to customers. we would strongly recommend everyone as this has helped us a lot communicating with the customers.

Have been using Wati for years. Wati offer well designed interface. Its integration with Shopify is easy to setup. Also witness added functionalities regularly. Definitely would recommend!

We are using WATI for last 2 months now and we are really getting benefited with the system. Our Abandoned cart automation is working like a charm. We are working on the broadcast messages also. By far the best WhatsApp bulk messaging tool for shopify.

have been using it since last 6 months ,pathetic response from the support team , i am unable to recharge my account since last 2 weeks have written tens of mail seeking support however didn't get it .Till the time it is running fine it is ok ,once you encounter any issue don't expect any support that's the summary

Our experience has been great with wati, however would have appreciated a single POC to resolve certain issues.

This is by far the most intuitive and easy to use Whatsapp tool. The UI is super simple to understand, the support team is extremely fast in their responses. Despite being on the lower models, their team went ahead and added a custom feature for us. As a small business, this is rarely seen. Have been using them for the past 1 year and never faced any issues. Way to go team!

We have used Wati for the last 7 months and it's an amazing tool for WhatsApp, probably the best one.

Using their paid paid for a while now.all order confirmation and tracking codes are effectively sent through WATI. Overall a good experience

i am using this since 1 year very good response i am getting from my clients. thats why i am giving 5 stars

Wati is an innovative application designed to enhance customer engagement through WhatsApp. It provides a seamless integration for businesses to manage their communications, offering a suite of features that streamline customer interactions, automate responses, and provide valuable insights. Ideal for small to medium-sized businesses, Wati helps to improve efficiency and customer satisfaction.

i tried it on trial but i must say it has made my life easy when confirming orders.

Wati is useful for setting up automated playbooks and communicating with customers on Whatsapp. I don't like that I can't react to messages with emoji like I can on regular Whatsapp app. But otherwise it does the job for me.

Average 1.)but poor customer service connect, when you need an individual to connect, you will find yourself connected to bot and find it difficult to connect to a human executive 2.) Presently, almost every alternate whatsapp app has good integrations, i.e. JUDGEME integration to collect reviews from people , they still are lagging and not bringing such things on table. Whereas other apps executive have reached me for more than 10 times to switch to their app, in this i am not able to reach them only One must go with this app for whatsapp solutions

Excellent tool to reach out to your customers in most convenient way possible. A must have for all budding Entrepreneurs!

Wati ha sido una herramienta imprescindible para nosotros. WhatsApp business ya no era suficiente para la cantidad de mensajes que recibiamos diariamente, y con Wati pudimos solucionar esto de una manera fácil e intuitiva. Definitivamente es una plataforma ideal para las personas que tenemos una tienda en Shopify y manejamos gran volumen de mensajes por WhatsApp. Saludos desde Colombia.

Easy to send messages to customers and automation is also good. Madhavan Sir and its team is quite supportive in giving solutions.

As a business owner, I've always been on the lookout for tools that can enhance customer engagement and improve our bottom line. Wati Chatbot & Abandoned Cart has exceeded my expectations in every possible way. This comprehensive solution seamlessly integrates with WhatsApp, offering a robust platform for automated customer interactions and efficient abandoned cart recovery.

The WATI Business WhatsApp API has some great features, such as automated messaging. However, the main issue we've faced is the slow customer support. When problems arise, we need quick help, but the response times have been disappointing. While the platform works well overall, the lack of fast support means it doesn't fully meet our needs.

Working well

Excellent Application for our store. Very useful in sending purchase information and delivery updates.

good platform, ideal for support and marketing both

Amazing application, very helpful automation, must use.

Works great. Easy setup and definitely a great way to keep customers engaged.