Weglot: AI Translation & SEO

Nous sommes très satisfaits de Weglot et de la qualité de son support client, qui est vraiment excellent. Le seul point d’amélioration concerne la traduction des images, qui nécessite parfois une intervention manuelle et peut s’avérer un peu chronophage.

Le support par courriel répond rapidement, les réponses sont claires et toujours bien détaillées avec des captures d'écrans ce qui aide énormément. Je trouve l'app facile d'utilisation. Certains réglages précis pour ma boutique en ligne sont plus complexes pour mes compétences mais le support est toujours très aidant!

Our experience with Weglot turned into a complete nightmare. What was supposed to be a simple translation solution ended up disrupting our entire website theme. As a result, four different parties had to spend several days repairing the damage. Even after removing Weglot, code remnants remain, continuing to affect the stability of our site. Additionally, the online fix provided on their website simply does not work. Overall, a very frustrating experience that we wouldn’t wish on anyone. Note: After this, Weglot proactively reached out to us and resolved the issue — for which we are truly grateful. This helpful follow-up is the reason we decided to adjust our review from 1 star to 4 stars. Thank you for the support.

The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues. Thank you so much for you great service !

Update review early April: After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team. After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot. Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages. Credits to their support team this time: friendly, fast, patient and knowleadgable! Initial 1-star review late march: We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal. Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb. So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said. So now we uninstalled the plugin, having to source for another solution again. I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.

The app is great to use, a lot of possibilities, you can do manual and automatic translation, also exception customer service

Very good app and very good support. If there is a bug - a thing that can happen in seldom cases - the team is ready and available to fix it. Apart from duplicating stores in other languages, I guess this is the best translation app. Used langify before, which created too many problems.

Great customer service! Although the app itself is not so user friendly. But they respond my email with no delay.

Der Service und die Hilfestellungen sind super. Immer bemüht! Die App hat ein paar Schwächen und das Limit von 50.000 übersetzen Wörtern ist schnell erreicht.

I just started using Weglot, Technical support is amazing, app is robust and gives you useful tools to edit translate. For now only minus is pricing plan, I reached 50000 words with 2 language (300 products), and I just started.

I used this app for translating Japanese into English. I speak and write English but it was hard to edit everything on my own and one of the guy helped me a lot to get through the system. They are absolutely nice team.

Overall we are very happy with Weglot since it translates everything well. But one major downside is, that it is not well integrated in Shopify Markets and Shopify Languages. It is basically it's own layer which is not fully and deeply integrated into the Shopify system.

Honesly, the app is a pretty great tool, even though it does have some issues, obviously. What isnt so obvious though, is their technical support team! they do wonders and deserve all the praises. We ran into many problems with Weglot's service in terms of technicallities and translations. However, every time was professionally and thoroughly handeled by the great IT team, especially Alexis - who was a HUGE help and always responded with grace and willingness to get the issues resolved (no matter how many ping-pong emails were involvled) . This is not taken for granted, and I really am happy to know that Weglot has these awesome people in the backstage of IT doing these wonders! God bless you guys! Alexis, this goes out to you the most ! :) have a wonderful day

We have been using Weglot for over a year now and we are satisfied with the service. They are always very responsive and professional. The service helps our business tremendously!

There are always some integration problems with different apps on Shopify, but Weglot has a great support and helps you with every difficulty

Overall very happy, specially with customer service and Jeremy. Every little question or issue we have had, he has solved really fast and efficiently!

Christophe has been really helpful and answered really clearly to my question. Awesome customer support! Thanks a lot!

This app works fine for translation but customization does require some CSS knowledge - not ideal for non-technical folks. However, their customer support is super responsive and helpful! They were able to help us sort out any issues pretty fast. Good choice if you use Gempages for your site!

Globalement très bonne app, pratique et efficace. Pas toujours facile d'utilisation, mais un service client très réactif qui a su résoudre les quelques difficultés rencontrées. Je recommande !

Awesome customer service ! The app doesn't always translate perfectly and have some issue some times but they answer really fast to get help. Really recommend.

I decided to update my negative review after the negative experience i had with one of Weglot support member. The matter was addressed by the management who reach out to me within 24h in friendly polite way, My technical problem (excluding content from being auto translate) still exist but I hope Weglot will be able to solve it.

Very nice app and wonderful customer service. It's really helping us to open up to new markets. I strongly recommend it :)

The app works well. The only problem is that when you change a word inside a long text, you have to update ALL the translation again and that's a bit annoying. Great customer support.

Amazing customer support! App seems to be a bit fiddly but all in all I would highly recommend... very quick to attend to issues

Great app, the best I have tried, but of course, it is not the perfect translator, as you must check everything is correct but it is very helpful for big web sites when you need to have it in different languages. It can be better making it easier to erase the useless translations like numbers. The best thing about this is the GREAT and PROACTIVE customer service, giving you the best answer in a few hours.

The app was very useful for me to install my store an extra language (EN). It was easy to configure and customize. And they have very quick and useful support team as well. The translations accuracy should be better. It is 7/10 from Turkish to English. But stil nice job.

Weglot makes the job at a good pricing. Obviously there are sometimes little problems or limits, but they superbly cover with a top class support.

What I like the most: the unbelievably fast and friendly service. The team ist really helpful and solves any issues right away. Very unusual. The app itself works fine, but I feel like the interface and usability could use a bit of improvement. At some points I dont find it intuitive enough. But maybe thats just me.

We're using this app to translate all website content from English to German, on two identical shopify stores. They don't sync, so we have to translate new content individually on each store. I'm using the Visual Editor to translate blogposts, which is fairly easy. For manual translations, I'd wish that I could translate the entire blogpost at once, instead of each element (paragraph) individually. We had some dynamic content that we needed help from their support, in order for it to be translated. Support was quick and helpful.

Très bonne application, j'ai dû retravailler les traductions pour optimiser le SEO mais j'ai gagné énormément de temps grâce à cette application, le SAV a été très réactif et compréhensif lorsque j'en ai eu besoin.

Un peu mitigée sur l'app. Pas hyper évidente à utiliser mais tout de même très complète. Le service client est vraiment super réactif et très agréable, ils ont compris tout de suite mon problème pour y apporter une réponse pertinente et le résoudre

Just installed the Weglot App and with help from the Helpdesk I managed to translate our webshop very quickly. I was helped very accurate and very friendly, thank you so much! Dress Your Parents

A good application even if it's not really as a real translation and you have to check again. Anyway the application make the job but need to be improved and there is still some bugs

Good app so far, fast and clear response time with help when requested. Still in testing, but the fact that you can change the translation manually is a big plus as Google is not the ideal translator.

Very simple to understand and use; perfect assistance for any doubt. Machine translations are a very good starting point and can all be manually modified. Great!

J'ai utilisé l'application pendant 6 mois +++ Le support est efficace, réactif et agréable. - L'application est encore un peu laborieuse à utiliser mais s'améliore. - La correction humaine reste indispensable si on veut des traductions parfaites. Mais surtout : Il est impossible de traduire les facilement les URLs donc, quelque soit le langage, l'URL reste dans la langue d'origine ce qui est problématique pour le SEO. A la décharge de weglot, Shopify n'autorise pas la modification des URLs.

Still figuring things out as I'm using the app. Very thankful for the help I got! Great Customer Support!!

Great service and language app! Shout out to Max for the extra effort. Will be using this app to build international markets

Answer 95% of our needs, is pretty flexiuble, and works well. Only wish a have is to be able to download the tarnslations to be able to edit offline. Great and fast customer service

Very good customer service! Not so good visibility of what plan you are in though.

very good and easy to use app for customer service i can give more than 5 stars very helpfull

This app works great and very cheap. The downside is that it will not translate content from third party apps like the reviews from the Shopify Review App.