Xero
by Xero · launched
View in Shopify App Store ↗Reviews (62)
I had some issues integrating shopify to Xero and had made a few errors in the process. My customer support assistant Ria Cases was absolutely a life saver. She talked me through everything that we needed to do and also explained along the way the reason why it was good to do it this way. She also showed me examples to help me understand it better. Going forward I do believe the process is going to be super easy and straight forward. Most importantly she rectified the places I had made mistakes to help run the process better.
Ria from Amaka was a great help in setting up our xero integration! 10/10!!
Quick and easy to setup and the sync is all working correctly inside Xero. The onboarding call was also great as they confirmed everything was setup and working correctly.
Great support from Julius and Hani over many zoom calls. We had set the account mapping incorrectly and once Julius fixed that and offered training on how to reconcile correctly so going forward reconciling is easy. Thanks for all the help it's very appreciated :)
At first this was clunky and I hated it. But I scheduled a call with their support team to screenshare. Ria lead me quickly and simply through every step to solve all of my issues!
Great integration from Shopify to Xero, and excellent customer service from Ruby at Amaka who helped me get it set up just right. Thanks Ruby!
Ria was brilliant to help us threw the issues we where having with our xero-shopify ..
Ordinarily this is an easy to use integration system. Only downside is if/when the apps become disconnected. Help is immediately on hand though and the Amaka team are very friendly and efficient. Special thanks to Hani & Alvin for their advice and expertise
Ria have been fabulous is solving the issues. She is very knowledgeable and has the spirit wanting to helping to resolve the problem. Her communication is second to none! Well done Ria, your customer service is excellent.
Ria was effective and solved my issues quickly regarding getting my apps connected, will be testing further going forward
Was connected to Ria for my issues to connect Shopify + Xero & reconciliate transactions. She was very helpful and knowledgeable on Amaka & Xero. Problem solved. Great assistance.
Thank you Ria. Ria was incredibly helpful, friendly, and patient throughout the entire process. Nothing was ever too much trouble, and she was always happy to answer questions and provide guidance whenever needed. Her positive attitude and willingness to help made what could have been a complicated process feel smooth and stress-free. She went above and beyond to ensure everything was set up correctly and that I felt supported every step of the way. Thank you, Ria, for your outstanding service and professionalism.
Jacque was amazing and helped us with everything we needed. Thank you for your help
Dani from Amaka was very patient and helpful in helping us complete our integration and config across multiple sessions. Thank you Dani!
Ria from Amaka was incredibly helpful in sorting out our integration. She was patient, knowledgeable, and very thorough throughout the entire process, taking the time to explain everything clearly and ensure it was working correctly. Her support made the experience smooth and stress-free. Highly recommended!
Very helpful thankyou, could not have done without Julius
Ria was really helpful with my integration issue and very efficient. Would highly recommend the support.
Ria from Amaka was very helpful in re-establishing a sync between Xero & Shopify for me. She spent the full hour as I'm a bit of a novice with these integrations but her instructions were clear and helpful and she even investigated ways we could make the integration work even better for our business. Initially I was worried about having to have a couple of sessions with these shopify changes, but they have been worth it.
Ria from Amaka was very helpful in assisting me with the new xero integration, very thankful for her time.
Ria assisted us to in understanding and showing us how the Shopify integrates with Xero and how to match the payments. She was very helpfull and thorough.
Dani was speedy and helpful, looking forward to fully using Xero thanks to the Amaka integration with Shopify!
The Amaka team supporting this Xero integration is completely useless. some of our orders were not syncing and i contacted them. They wasted a week asking me which email is connected to the account before they were even willing to look into it although i already sent an email from the same domain. then they ask a bunch of questions over 2 weeks to try to understand why it wasnt syncing. 20 screenshots later, they ask me to book an online call with them 3 weeks out. Ridiculous. I wish someone will book a decent paid app for this sync so I dont have to deal with Amaka's clear incompetency. Such an utter waste of time.
Just want to say a huge thank you to Yasi for the persistence and perseverance with me this last couple of weeks. Her responsiveness, clear communication and assistance in resolving a minor sync issue with a payout missing in Xero was greatly appreciated. Great service and a delight to work with. Overall this is a great app and I'm stoked all is back up to date and working well. Thanks Yasi!
Very pleased with the support given to help support me in learning to reconcile the new paypal setup. Jam was patient, clear and very helpful in removing and redoing lines and reconfiguring it for me. The process was smooth and working well since.
Amaka has made syncing our Shopify store with Xero easy. We had a few questions around our Afterpay workflow during setup, and Ria Cases was super helpful in guiding us through everything and ensuring it was configured correctly. The support was excellent, and the whole setup process was smooth and straightforward.
Was easy enough to get set up. Happy with the app and reconciling is easy.
I struggled with the Initial instructions to connect the integration - Support got back to me quite quickly with a fresh set of instructions which worked. We had a sync error occur once, but after investigation with support they identified it being a false sync error. They give you an option to sync daily batches or individual transactions, which is amazing! Support team's response time is good and they're very professional.
I uninstalled this app from my high volume store due to issues and bad customer service however then discovered it also was not handling inventory transactions correctly so have uninstalled it from this store also. Handling inventory is a basic that should just work without being a rocket scientist. The app just isn't fit for purpose and the 12 hour delayed customer service just isn't good enough. It took me days to fix both stores with the incorrect transactions and we are still trying to reconcile bank accounts. Its not worth the pain!!
Great app support was very, very helpful. I reached out multiple times to us for help with reconciliation, and they were great.
Ria was fantastic and helped us get onboarded since the old integration stopped working.
Ria was amazing at troubleshooting with me on why the integration had not worked and then walked me through how to reconcile my transactions. She was knowledgeable and thoughtful. Thank you
Does exactly what it should. Shopify sales flow into Xero when the payout is settled, so bank reconciliation actually works. Handles GST, refunds and fees cleanly. If you're doing e-commerce bookkeeping in Australia, this is the connector to use.
Amaka provided outstanding support in helping me get my Shopify store fully integrated with Xero. Amaka was patient, knowledgeable, and guided me through each step clearly, making a process I had been struggling with feel simple and manageable. I’m grateful for the excellent assistance and highly recommend their support team to anyone needing help with Shopify–Xero integration.
Ria was very patient and extremely helpful in establishing an integration between Xero and Shopify.
Excellent! Ria was quick and efficient and patient with me.
On the older app, your customer's purchases and taxes wrote directly to the chart of accounts you assigned, now they don't. The new Amaka third party vendor that Xero uses to handle the shopify integration has completely broken my existing Chart of accounts. The new Amaka 3rd party integration Xero uses broke my existing chart of accounts mapping and now I have two different mappings to deal with for my COAs. In regards to all shopify store apps, I have learned about them the hard way, as the 3rd party apps are not very good for the most part. In my opinion and experience, 99% of the apps in the shopify app store are a complete scam, because shopify support has told me on multiple occasions that they do not vet validity of ANY vendor that writes apps for the shopify store. The vendors just have to meet technical requirements for the apps to function in your shopify store. Do not trust ANY app in the shopify store. Reading reviews on social media is a WASTE OF TIME. A lot of these legacy companies are playing catchup when it comes to AI integration due to how embedded they are in legacy systems operations. Newer companies that are building their systems around AI development are going to be the vendors that survive, but regardless, shopify does not vet the validity/integrity of the vendor publishing an app to Shopify's app store. Use at your own risk.
Marty was super proactive in getting us online within our go live schedule. Appreciate the knowledge and help.
Would give it - if i could. Why the change and why change without making seamless transfer for all customers already using the existing app . Very disappointed with this
I found the integration pretty easy to setup. After signing in to Xero and Shopify all I had to do was map my GST tax rate in Shopify to the corresponding tax rate in Xero and then map the bank account that Shopify was linked to. I was hoping I could go back and sync data to start on 1 Jan but looks like I need to organise a support call for that.
Completely useless if you use basic cash accounting. The old integration worked perfectly - why the change I have no idea but it has now ruined mybooks and I've had to disconnect the app. This new app will only sync data AFTER you have fulfilled an order - NOT when you're paid (which is required for cash accounting principles). This meant that my VAT return was ruined, my bank reconciliation was ruined, and well my entire accounting in xero was ruined. The solution from Amika or whoever runs this integration was to simply mark all my orders as fulfilled... yet anyone with a brain knows that then completely blows up your order management as you have now lost all ability to track which orders are still open and which are still waiting to be shipped. Perfectly fine if you run a business without physical product - completely useless if you run a business with a lead time of even 1 day. Hopefully someone at Shopify reads this and understands how stupid of a change this is.
It sound so simple!! I was already using an app but this one was included with my xero sub so I tried it. Where do I start!! First of all your their response time was terrible and it they only responded in the dead of the night. I mean its a NZ company so have support in our timezone!! Secondly support did not explained what they actually wanted from me!! Thirdly they should have collaborator access to fix these issues with you clearly cannot do!! They clearly don’t understand how business works. Their references should just be the Shopify reference. It doesn’t need to be a string of bullshit and transactions should sync on the day of the transaction immediately like other apps do irrespective of if they are paid or not. They wanted to only sync with the payments so we couldn't track daily sales or activity or make changes or send Xero invoices if needed. If you do a lot of transactions steer clear as the amount of work we had to do to fix this was huge.
Our support session was very helpful, and our guide walked us through step by step what we needed to do.
@Marty from Amaka was very helpful in providing some assistance with our setup. We were a bit overwhelmed and lost and not sure we were going to set things up right so opted to book a support session. Everything was setup very quickly and it looks like reconciling our sales from Shopify should be simple moving forward.
Jam from Amaka has been amazing. She's helped me set up 2 of my clients with Shopify/Xero integration and it's working great. She's very patient too!
@Danica Mae Mañalac This meeting was extremely constructive and all topics were covered timeously, The meeting started promptly and Danica was polite throughout. Thank You Driveshaft Spares
This app was super easy to connect (10min total, with thinking time included!) - and we're waiting to see whether it has the complete functionality we need, which must include coding to Xero by payment channel. I raised with Amaka that it was not clear whether this was a free or paid integration (between Shopify and Xero) as there was some mixed messaging before and after the integration. They got back to me straight away and confirmed it was free, and Jam was great in offering to meet with me to get the integration right, which is also a standard automated offer, when you do add this app to your store. I really appreciated the prompt and professional customer service. I am excited to see whether this app can fulfil our needs but it's a big tick so far.
I should be able to save quite a bit of time reconciling things between Shopify and Xero. Its good to be able to see my orders from Shopify in Xero rather than just a summary.
Managed to connect to Xero quite quickly through the setup process, which wasn't too complicated. The transactions in Xero line up with my sales in Shopify.
