Fans Geek Store
Belgium
Reviews (9)
Koongo offers many possibilities for managing marketplace integrations, but our recent experience with the bol integration was frustrating. A repricer that was set to Monitoring Mode turned out to still block updates to our active offers due to MinimumPrice errors. As a result, an important change to our delivery promise was not correctly sent to bol. For a small business without its own IT department, hidden technical dependencies like this are extremely difficult to identify. It also took some time before support focused on the actual issue. Eventually, Pavel identified the cause, disabled the repricer, and ensured that the synchronization worked correctly again. He certainly deserves credit for resolving the issue. My main recommendation for Koongo is greater transparency. Features in Monitoring Mode should not block critical updates without a very clear warning. Issues that can affect seller performance or even the status of a marketplace account should be flagged proactively and much more visibly. Koongo is a powerful platform with good technical support once the right issue is identified, but usability, transparency, and error reporting could be significantly improved for small businesses.
verry goeed and fast review. Heel goede support en snelle ondersteuning. thank you Jazz :)
Great and fast service :)
Heel vlot . iets duuder dan bij de leveranciers zelf . Ean codes etc ontbreken wel wat het moeilijker maakt om te werken?
Even mee aan het experimenteren . Maar ziet er veel belovend uit voor een nieuwe app op Spotify . Support is ook heel erg behulpzaam. Vier sterren is omdat ik nog heel veel van de app moet leren ontdekken ..
Developer reply ·
Hi there, Thank you so much for your kind and thoughtful review. It truly means a lot to us that you’re taking the time to explore the app and share your first impressions. We’re really happy to hear that it looks promising and that our support team has been helpful so far. We completely understand that it takes time to fully discover everything, and we’re excited for you to continue exploring. Our goal is to make sure you have the best possible experience as you dive deeper into the app. If there’s anything you need along the way, please don’t hesitate to reach out via live chat or email us at promerteam@firegroup.io, we’re always here and happy to help. We truly hope that as you continue using the app, you’ll feel even more satisfied with the experience and that it earns a full 5-star from you. Your support means a great deal to our team. 💙 Warm regards, Promer Team
Werkt goed . aangenaam om mee te werken .
Can unexpectedly cause account issues We connected the Pinterest app to our Shopify store to sync products. Shortly after, our established Pinterest business account was deactivated with the reason “spam.” We didn’t spam users and didn’t request account closure. It looks like the automated catalog sync (many items created/updated in a short time) may trigger Pinterest’s anti-spam systems. Recommendation for other merchants: sync in small batches (e.g., one collection first), double-check titles/descriptions/URLs, enable 2FA, and keep the violations/appeal portal handy.
Thank you Helen for the smooth Support :)
