EquipmentShare Parts Store

Great app that's very powerful and robust. Support team is also fantastic.

I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start. First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them. I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.

We were looking for an easy to use inventory forecasting software to help with business issues such as stockouts, how much to reorder, etc and after vetting several different programs we landed on Horse. Horse is simple, yet powerful. Directly integrated with Shopify, set-up time is less than a day and learning the software will come quickly to anyone who uses it. It does what it says and the Notion document for describing how things work is straight-forward and easy to read. The shining star of Horse though is Marc, the founder. He is the customer service department, so when you email Horse, you're emailing Marc and he has been so prompt, professional, and responsive to every email. He just wants his users to love Horse and will do anything to make that happen. If you're looking for exactly what Horse is described as, download it now! You won't regret it.

Faith on the support team was a rockstar in helping out with a keyword configure/opt-in issue. Support has always been helpful and very responsive. Can't wait to see how the platform continues to evolve.

Great app, love all the robust features it contains and the breadth of competencies it covers. I've also been really impressed with the support team so far, they've done a great job addressing the questions I've had.