Smart Sips Coffee
United States
Reviews (7)
Had a great experience at first and then not good.
Developer reply ·
Hi Smart Sips Coffee, We're absolutely thrilled to hear Enhencer has become a revenue-generating marketing tool you rely on – that's what makes us tick! A massive high five to Batuhan for making your experience outstanding! His expertise in simplifying complex processes and clear communication are exactly what we strive for in our customer support. A well-deserved 5-star rating across the board? You just made our day! Thank you for the incredible feedback and for recommending Enhencer to others. Here's to many more cups of success for Smart Sips Coffee! The Enhencer Team
I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.
Developer reply ·
Dear Smart Sips Coffee ! First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future! There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect. Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response! We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance. We truly value our customers and try to do our best to provide them with the best experience possible. Waiting for your reply! Best Regards HelpCenter team
All customer service requests in chat are responded to within minutes and the issues are always resolved. The app works as expected and imports the orders without any issues. The customer service team is always professional, knowledgeable and courteous and a pleasure to work with. Highly recommend this app.
We just installed the app the other day and worked with support to link some of our products between Shopify and Amazon. They responded in chat immediately and worked with us to get the linking done correctly and inventory update working. Currently we manage our Amazon listings separately from Shopify and want to keep it that way so we are very cautious with apps that integrate with Amazon as to not make any unwanted updates. We only want the inventory to sync from Shopify to Amazon and the orders to sync from Amazon to Shopify and it worked great. We had one issue with an order not created in Shopify and support responded immediately again and resolve the issue. So far, so good and their support has been 5+ stars. Keep up the great work!!
Developer reply ·
"Thank you, Smart Sips Coffee, for leaving us such an excellent review. We are glad that you loved our services, We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We try to build the app much more accessible and keep trying to reduce the marketplace's settings' complexity. Amazon is a big marketplace, so we are always available to provide 24*7 support via email, calls, Skype, WhatsApp, and Online Live chat system. We explain the flow & the procedure of the app to make you familiar with the app. The account manager is always available to serve you in all possible ways. Feel free to reach out to us anytime!! Team CedCommerce!!"
UPDATE: Still using the app and working great - and the support team is still very responsive! Although I just started using the app it is working as expected. I'm most impressed with the support. They were extremely responsive to an enhancement and had it done within a few hours. Looking forward to working more with the app and team. Kudos for a job well done!
We have been using the app for quite some time and it works great. It has many options for customization and very good reporting. The support staff has always responded to any questions professionally, knowledgeable and very quickly. Definite recommendation from us!!
The app works as designed and support was very responsive to our issue (quick response with follow-up). I would recommend this app to others.
