CARTERLY
United States
Reviews (8)
WARNIG: Trendsi does not update inventory daily. They do it just once every week and that is why the reason lots of the seller cannot get their orders fulfilled beacuse they doxnot traxk inventory. I placed an order for my client and AFTER 5 DAYS of making the payment they cancelled the order with no explanation. I had to come to customer chat to request a reason of why and they just said "sorry the product is out of stock" even when I contcated support 2 days after I placed the order to make sure rhey will send it to the client on time. So trendsi docnot care about your clients nor you rhey all care anout rhe membership you oay them beacuse eather if you make a sale or not they still get tour monthly money. So becarefull. I will unistsll rhis app for such of horrible service. My client is very mad and now I have a negative complaint on my store.
Developer reply ·
Hello CARTERLY, We’re truly sorry for the frustration and inconvenience this experience caused you and, especially, the impact it had on your relationship with your client. We understand how upsetting it is to have an order cancelled several days after payment, particularly after you reached out to confirm that it would be fulfilled on time. Our inventory changes in real time, so availability can fluctuate throughout the day. In some cases, an item may still appear as available when an order is placed, but by the time our warehouse team begins preparing the package, the remaining stock has already been allocated to other orders. When that happens, we refund the out-of-stock item as soon as we confirm it is no longer available. We also apologize that you had to contact support to get an explanation instead of receiving clear communication proactively. That’s not the experience we want for our sellers. We usually sent email notification for out of stock items. In case you received no email we highly recommend checking your spam of junk folder as our email might have been sent there. We’d appreciate the opportunity to look into your specific order and see what happened. Please reach out to our support team with your order details so we can review the situation further. Thank you for taking the time to share your feedback. ❤️
TOO EXPENSIVE AND TO HARD TO USE.. VERY HARD TO UNDERSTAND. SUPPORT IS NEVER AVAILABLE. THE APP IS VERY COMPLICATED AND DOES NOT WORTH THE PRICE.
WARNING: I had my first and ONLY sale on Amazon from this App., it was my first sale on the platform and the client asked for a return/refund since the product is very bad quality. The app refuses to give refunds and ask for a photo when amazon terms do not share photos specially a bad quality item and just received a bad review from amazon client. Inhad tonfile a disoute with my banck to get my money back since Dropshipper do not want to refund. I also found out this app is also related to another app here that have very very bad reviews for lack of support and app malfunctions. Also the app is full of bugs/errors. The first 2 days worked some features. Contacted the App support and as of today 2 weeks later no help and nothing from the app have been fixed. So just warning tou, their app do not work, it gives you lots of error issues like pricing, sync and even sendind duplicate products. Spent over 20hr adding products and 5hrs deleting them from my store. Waste of time. Hope never to do business with this useless app and very poor customer support.
Developer reply ·
We're truly sorry for the inconvenience and for this experience. Please allow us to make this right. One of our associates reached out to you via email to have this fixed! We look forward to resolving this with you 🙏
The app is very very hard to use, very complicated app. support do not really help. it have lots of missing features and bugs/error. this is the worse app to use. do not really help nor save you time when exporting products to amazon.. there are better options here. I contacted for help to get my producst listed on amazon and the reply was a charge of $3,000+ very ridiculous prices. i am unistalling this app. I preffer to do the lisitng manually my own as this app charges you and do not do anything for you. at the end theres always "errors" and "violations" at amazon that you have to go fix manually.
I like the app so far easy to use. shipping is very affordable.
I am not new selling but i am new with EPROLO. I like the products specially the one shipped form US warehouse as they arrive very faster. Support team is fast. hope we can do business for a long time.
Thank you guys for the help.. I like all the features and the support. I just wish the membership Plans could be a little less expensive so we can upgrade :(
Developer reply ·
Hello, Kindly note that you've activated the Lite plan, which does not include a free trial - that's why you were charged. We've reached out via email to make things right. Looking forward to your response.
I want to test use the trial version and want to charge me instantly $5. so no 7 days free trial.
