Biteback Products

Josh was fantastic and helped resolve the issue very quickly.

This is a really helpful app for more complicated discounts (that require a set up beyond the standard Shopify one). Customer support is incredible - they reply almost instantly and have helped me sort the set-up each time.

Just installed and it is intuitive to use. My request ended up being a bit more complicated than most but the support from Mateusz was absolutely excellent. Update - just used again and have to say the customer service is second to none.

My skill level is fairly low. It isn't easy at first, that's for sure, but what you can achieve on this app for the price is impressive. I must do some training as I bother the helpdesk every day trying to work stuff out! They are always extremely helpful and knowledgeable, there isn't anything they haven't been able to fix.

Just installed the app in a couple of minutes. I can see it's working on my store. Awaiting my first 'pre-order' but so far, so good with this app.

This will be our third year with Ongoing. The app is easy to set up and the subscriptions are playing an important role within our Customer Retention strategy. Adriana is very responsive and flexible and has always tried her utmost to solve any glitches or issues that have arisen. We have recently worked with her to re-word some of the on-site messaging which was done very quickly. She is also open to app development ideas for future. We are happy customers :-). Thanks so much for the wonderful review! We're thrilled to hear that Ongoing has been an important part of your Customer Retention strategy. It’s always a pleasure working with you, and we truly appreciate your feedback and ideas for future development. We're committed to providing top-notch service and making Ongoing the best Shopify Subscriptions app. Feel free to reach out anytime—we’re always happy to help! 😊

Easy to use, and support is absolutely excellent.

We use the free version for our FAQ page. It was easy to set up and looks good. It recently suffered a glitch and stopped working properly (couldn't see the answers to the questions) but Caroline sorted the issue within 5 minutes - great customer service.

So far so good - easy to install and the Support team were able to answer all my questions immediately on live chat. Looking forward to the reviews starting to come in. Update: I have now upgraded to the Growth plan. The app is not always 100% intuitive, however Support is excellent. Nick S really helped me today. Update - I wanted the reviews widget adding to the home page (and deleting from Product page). Allen M was immensely helpful and did the work for me, very quickly.

I only want a simple 'Refer a Friend' mechanism, rather than a whole Loyalty program. This does the job and was easy to install. When I had a question, I had instant support from Pratiksha, who was patient and friendly.

I used this app to create 'frequently bought together' promotional bundles. I have very quickly started to see sales of these bundles - I feel that customers are buying more products across the range. I wasn't 100% sure about the original positioning of the widget, as it was right under the product title and getting in the way of the buy button. I talked to Abishek, the developer, who made some very helpful and sensible suggestions. He amended the widget position and style for me within a couple of hours. All in all - a really positive experience, I would recommend.