Fuller Fabrics
United States
Reviews (13)
update: Working with them to improve the app. Been using the app for a while but too many errors and glitches. Products not updating unless I go into the app. Orders not always importing. Have to reconnect a lot to make things work. Can't link items easily if they don't have matching skus
Developer reply ·
Thank you for updating your review. We’re sorry to hear that not everything works well for you. As we explained during our discussions, for correct and automatic order import it’s important to upload SKU mapping, it connects SKUs between your marketplace items and your store items, so linking works even when SKUs don’t match. Also, please check your account health: sometimes Amazon/eBay requires re-connection, and unfortunately it’s outside of our control. Part of the order import issues last month were related to a Shopify incident (published on their status page), and we rolled out a faster retry mechanism to reduce the impact. If any issues were related to the app functionality, we acknowledged and resolved them in a timely manner. We truly appreciate your time and feedback, and we wish you all the best with your business. If you decide to give Salestio another chance, please let us know, we’ll be happy to help. Regards, Alex
Haven't used it but a day or so. Hopeful it will get rid of the bots from china and elsewhere accessing my site for who knows what purpose as I only sell in the US Update: Isn't blocking anything. I get errors when I test it. I've send email to support twice with no reply? Was supposed to get a 30 day premium trail but didn't get that either Not sure what is going on
So far so good! Daniel was a big help fixing it for me!
So far it works good! Only had it installed for a day though so we will see.
This app is horrible. It doesn't do much of anything even when it decides to work. You must manually do so many things that it is not worth paying for this app. If I change or add inventory in Shopify I must go manually update it in the app which takes forever of refreshing so it's easier sadly to go to amazon and update inventory myself. why have a app? Orders take forever to import if they do at all. I had to manually create 4 orders yesterday because after 5 hours they hadn't come through nor did they show in the app to manually import them! Then when support finally decides I guess to look into this the orders create today. I cancelled them as they are now duplicates. THIS horrid app cancelled them on amazon now my metrics are taking a hit. I hate this app nothing good about it. RUN the other way DO NOT put your seller account in jeopardy. If I could give no stars I would!
It says free but it's not! You get charged after the trial. I'm uninstalling
If I could give this app no stars I would. I have spent the last month in chats getting no where. Support is none existent and all they do is put in tickets for which you never hear about again. Not one thing has been resolved. I showed in the app I was getting 60 day free trial but in my shopify it said 12/1 I would be charged. I chatted and was told that what it showed in the app which was 1/1/24 was correct and I wouldn't be charged because they had to send that over and they wouldn't. Well I was charged today. and they will make a ticket. Wow! Those tickets that you never hear about again are just to get you out of chat. The chat support can't actually do anything except make tickets that you never hear from again. This has to be the worst app I've ever tried.
So far I've been very happy with the app..I wish it wasn't so pricey so I could afford more options. As My shop grows may I can.
Developer reply ·
Hi there, thanks so much for your honest feedback and great review, we really appreciate it! We sent you an email with regard to pricing, please feel free to reply with any further questions you may have. Also, we have some exciting new features in the pipeline that are coming soon, so please stay tuned for those :)
Bad app!! It says there is a free plan but I installed and have been harassed to upgrade and pay because now all of a sudden there is no free plan...Don't bother with this app Very untrue that I used the app for 4 months. I installed this app less than a week ago. How sad they are....... Hi Fuller Fabrics, Sorry to see that you are not satisfied. We had a free plan for more than 2 years and now we are going to keep only the paid plan in the app. That's why we have sent you an email regarding the upgrade. Also, you have used the app in the free plan for more than 4 months in the last year. Happy to help.
This is the second time I've tried them. Sadly it didn't go any better than the first time. It pulled my Ebay listings into the app and I got them all linked but inventory wasn't syncing. I was told It was because they weren't listed from sellbrite??? Which makes no sense then why the ability to bring them in and link them? Support is a joke and basically rudely and curtly writes you off if you don't like their answer. It's no wonder their rating is going down down down!
Developer reply ·
We're very sorry to hear about your negative experiences. That's certainly doesn't sound like the high-quality support we strive to provide to all of our customers. We appreciate you taking the time to offer this review and feedback. Our teams will be reaching out to you directly to work with you on this inventory synching issue. Thank you.
My experience out of the gate with this app was horrible. I gave it one star and was going to delete it and go back to my old one. I wrote a review telling how bad my experience was. Massive amounts of old orders brought in and nothing would link or work. Since nothing would link right no orders came in or they came in with the wrong item on them. It was dong better but It is so slow to sync my quantities I got dinged on amazon because I had to cancel a order that I had no product for. If this app synced faster than it does that wouldn't have happened. I'm trying to like it but when it's costing me my metrics it's hard to.
This app is great!! I buy very few apps but this one I've got to have. Nimo is awesome and always helps you when needed. This makes my life so much easier having both Etsy and Shopify and linking the two.
Developer reply ·
Yay! Super happy to read you're enjoying Shuttle :) Thank you very much for taking the time to write this review! As always, please don't hesitate to contact me with any questions, issues or suggestions. Best, Nimo
It seems like it will be good just started it today. It has disapproved a lot of my products so I will have to see how it goes.