Rhonda World
United States
Reviews (8)
Installed the app, went to the manage tab, and it showed zero products. Only shows 3 of my collections and they're anciently old ones that I haven't used in several years. Couldn't get it to load any current content. Thank you for your feedback. After you install the app to your store, synchronization of your products, collections, pages, and blogs begins. Depending on the number of products, this process may take some time. When the synchronization is complete, you can see and manage all your content in the relevant tabs. You can reach our support team from the chat at any time in case of issues you encounter.
I DID NOT INSTALL THIS APP. Shopify apparently took it upon themselves to do so without my consent or knowledge. And it MESSED UP MY SHOP. I am absolutely FUMING about it. They should NEVER EVER EVER install ANYTHING without consent.
Developer reply ·
The app was installed when a market was added, as markets create the ability to adapt content by market - such as color in the USA and colour in the UK. After this feedback we stopped it from installing here as it was clearly unexpected. The theme's country selector became activated as a new market had been added, which is common across themes to enable switching country, and can be turned off in Online Store. There was a redirect that happened on this store due to some leftover code from a since deleted app, which we identified and provided a fix for. I hope this helps to communicate that nothing intentionally untoward went on and we're here to help.
Horrible customer service. My customer received boots that were clearly not as designed in the printfile. Forwarded the customer's photos to InkPOD and the person I spoke to immediately told me it was a problem with my design, despite the fact that it obviously didn't match the printfile. Told me that the actual product would be slightly lighter than the mockup but it was not even CLOSE to the printfile color and there is no excuse for that. Rep was argumentative and offered no resolution. Deleted the app and will be finding a different footwear manufacturer. UPDATE: They did finally agree that the product received by the customer was not correct and issued a full refund. But even after refunding they seem intent on continuing to publicly argue about it and apparently now accuse me of lying and misleading other merchants?? Should never have been an argument in the first place. AWFUL customer service that just keeps somehow getting worse. AVOID THEM! First of all, I'm sorry to give your customers a bad shopping experience, we are very sorry for the color deviation problem, we have made a refund for you in time. Secondly, for the design issue, we do not accept your accusation. You did design the love on the same foot, not two feet. We have clarified this point in the online chat window. Please do not mislead other merchants, thank you for your understanding. We sincerely accept supervision from other merchants.
EXCELLENT app, can't believe this is free! If you have a lot of different products it takes some time to get all of the data entry completed, but it's SO worth the time investment! Can't recommend this app enough!
Developer reply ·
Hi Thanks so much for your lovely review of the app - we're pleased you're happy with it and that it's working so well on your store! Best wishes Eastside Co
I really wish that this app had worked for me. It seems really easy to configure and use, but it has one major downfall that makes it not work at all for my shop... It only pushes down out of stock items in Featured view. The default sort I use for nearly all of my collections is Bestselling, which I have absolutely no wish to change, so unfortunately the app just didn't fill my needs. If it worked on all views I would reinstall in a heartbeat!
Developer reply ·
Hey There, We are happy to be giving this news. Our app now also supports the best-selling sorting type!🥳 I hope you will give us a second chance!
Have tried multiple times to get this app working and all I have to show for it is a lot of frustration and wasted time. Absolutely the WORST app experience I've had so far. Incredibly disappointed, expected much better from such a major company.
Developer reply ·
We apologize for any frustration you may have experience while trying to set up our app. Please reach out to us through our support page or email us directly at “integrations@lulu.com” and we would be happy to assist you with setting up our app.
My only complaint about this app is that installing it significantly slowed down the load speed of my site - Google's page speed testing tool ranks my site as slow, and the majority of that time they attribute to loading Smile. Maybe if it was set up to load asynchronously it would help? If the load time issues could be resolved this app would be near-perfect.
Developer reply ·
Hey there! Thank you so much for leaving us a review! We've sent you over an email with more information on load speed! :)
EXCELLENT app - definitely a must-have! After searching through the entire app store looking for a viable solution, I am SO grateful to have found this! As my shop grew, the front page became unwieldy, and I decided to move some of that content to a separate page instead. As someone who usually works in WordPress, this seemed at face value to be a quick and simple task, but of course now I know that is not the case! I was APPALLED to see the subscription fees that people are charging for these type of apps. Charging $50 or more per month to add one design feature that should be really basic is ridiculous! As a small shop, paying an extra $600 a year in order to format logos on my About page is absolutely not an option, so I had all but given up on it. And then I found Sections Pro! It's exactly what I needed and I was able to make the changes quickly and easily. My shop looks SO much better now, and it would never have been possible on my budget without this app! HIGHLY recommended!
