Groove Life

Before Intelligems, we were using 3 different testing tools. Intelligems helped us cut down on SaaS cost while simultaneously updating our testing suite. The team is super responsive in Slack and always launching new features for us to try on our store. Thanks for helping us uncover those profit GEMS!

PDQ has been an invaluable partner in preparing for BFCM. Their development team moves quickly, their CX support is outstanding, and they’ve worked seamlessly with our highly customized checkout flow as it relates to warranties. They also build custom performance reports that help us make clear, actionable decisions. The team is always willing to jump in and support whenever we need it.

From the demoing to the onboarding to the after customer care is TOP NOTCH!!! Every single person that we have had the privilege to work with has been very knowledgeable and kind, and in today's world that means so much!

Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service. The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase. And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.

We've had a fantastic experience with Shoplift, thanks to our rep, Jonathan. Jonathan's expertise and dedication have been key in optimizing our A/B testing. Jonathan's tailored advice and proactive suggestions have led to effective tests and actionable results. We highly recommend Shoplift for its features and exceptional support.

It's been a great experience working with this app versus others we have tried before. We've been on it for about 1 year. I would recommend it.

Great experience using the platform and even better experience partnering with the customer support. Heard Alex speak on Chew On This and wanted to implement his idea. The CX team went above and beyond after hours. Thanks Taylor!

We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code impossible for our customers to use. Additionally, order notes was recently made visible. For us, this is not an advancement as those notes print on the order's packing slip. We utilize the order and customer timelines, and having those available within Gladly would be far more beneficial. We're confident this will eventually be included :)

It's my go to reporting app for pulling data from our Shopify store. It takes a few minutes to get the hang of it but the filtering options are so much better than what Shopify analytics is capable of, plus they will create custom fields for you.