Katukina.US

Detailed reports, great customer service!

We are super impressed with Dylan and the Real ID team and functionality. From the start they have been responsive and supportive to help get the software implemented and running smoothly, from introduction/demo and installation support. Recently we requested that they build a Military ID verification feature so that we could verify service peoples for a lifetime discount. A few weeks later the Real ID team had successfully created this feature and yesterday a long standing customer of ours utilized it and now gets the lifetime discount. Again we cant say enough how great the support has been....this is not the case with many apps as we all know.

The app works easily and as advertised. I had some confusion on setup and customer support is responsive, knowledgeable & topnotch!

Our store was so busy the last few weeks adding new products and getting organized for BFCM sales weekend and on Thanksgiving day I still needed to link all the new products to Etsy and was feekling super overwhelmed and frustrated but when I got on a call with the CED rep named Anyatra she saw my frustration and took the time to help get everything up for us. She then saw some ways to better help our store which utilizes nearly 20 different apps already that for me is very hard to remember how they all function; but her CED experienced team could help us by merging the CED apps together and managing the integration parts themselves. This service takes so much pressure off of us and saves massive amount of time from troubleshooting the app whenever we add new collections. Her service was far beyond what we get from most apps and even Shopify support. Thank you.

So far so good. We haven't used the app/plug in long but from what we have We are finding it easy to use, great functionality, and the support has been attentive to actually help with the set up and properly adjusting the settings to the particular needs of our store.