Seven Potions

We take pride in customer experience and we wanted to give something back to our customers and show them how much it means to us both their trust and loyalty towards our company. Smile.io helped us express and implement this gratefulness and it didn't take long till our customers started using the app. More specifically, the app incentivised them to interact more with our company and in some cases, this interaction increased the order frequency as well. Now, I'm not sure if this will make you more money but to us, additional sales from such app, although highly welcome, they definitely come second in our priorities. It's of great importance to us to build a great relationship with our customers and the smile app assisted us in giving them the feeling that their trust is mutual, which was our goal ever since we installed it. A great app overall. On the plus side, customer service is awesome even when you have a lower tier plan. Props to Ezra and Maggie for her excellent support.

great app and excellent support from Faissal. If this app gets a 5 star avg, I can see the reason why. Can't recommend them highly enough

I just started using the app and I don't know whether it's going to work or not but the support I received from the developer was the best experience I had with any app on shopify. 5 stars for the support and hopefully 5 stars for the app

Great app and excellent support. Does exactly what it's supposed to and integrates well with review apps. Well done!

This is literally the first time I've had to leave a poor review anywhere, but in this case, it is well deserved. Think twice before investing in this app! TL;DR: This app may offer enticing functionality, but beware - it comes with poor support and is not a simple plug-and-play solution. After changing ownership, the app's support services deteriorated drastically. They failed to address our configuration issues after a theme update, resulting in a 5-figure loss in sales and counting. Despite repeated attempts to resolve the problem, their responses were automated and they did not take any concrete action. Full review: We have been using this app for over two years, during which the service quality has taken a severe dive, particularly in terms of support. In our initial experience, the developer of the app, Alex, provided commendable support. When one of the key features we needed wasn't working, he stepped in and got everything up and running in a matter of 3-4 days. But the trouble began when Alex sold the app to the current company. Our woes began when we updated our theme and found that the previous configuration wasn't compatible. Reaching out to the new support team was the first step in a frustrating cycle of poorly handled support and ineffective communication. The support team directed us to their 'resources', which consisted of a paltry three videos, and suggested we fix the problem ourselves. This issue wasn't a simple "one size fits all" situation that could be easily solved using their standard resources. After much back and forth, the support team finally tried to work on the configuration, but to no avail. In fact, their attempts not only failed to resolve the issues with the new theme but also effectively messed up the previous theme's configuration. We couldn't revert back to the old theme, and neither could we move forward with the new one. The prolonged downtime and the issues with the themes cost us a staggering 5-figure loss in sales revenue. The response from the support team was nothing short of canned answers, with insincere assurances that our issue was important and that they were working to resolve it. However, they didn't put any real effort into the problem. How do I know this? Because when we removed their access to our store, they didn't even realize it! After a month of fruitless emails and non-existent 'work' on the issue, they finally admitted that they hadn't even started on the problem, using 'unusually high traffic issues' as an excuse. The empty promise to 'work on the request as soon as possible' offered no relief, given that it's been a month since our initial report. In summary, while this app may offer significant functionality, it is far from a plug-and-play solution. It requires hands-on configuration, either from a developer or from the app creators. However, based on our experience, you certainly shouldn't depend on the latter. The poor quality of their support service and their lack of help have proven to be disastrous for us. As it stands, the app itself is rendered useless without proper configuration and support. We're still waiting for our issue to be resolved. So if you're thinking of getting this app, please consider this review as a cautionary tale. We're so sorry to hear you aren't having luck using our app on your store. We strive to work with every one of our customers to ensure they are able to successfully see the value of ASL. As the owners of the app, we're dedicated to making this right. Please reach out to us directly at asl+support@shop-keeper.com or reply here, and we'll get you the assistance you need! We're also happy to offer compensation for the period for which you were impacted by the poor experience you described. Please reach out to us, and allow us to make this right.

We've been using this app for some time now and couldn't be happier with the service and support. Highly recommended for all store sizes.

Easy to implement and very useful for new stores and for those that are launching new products. The fact that is also free, makes it a no brainer.

It's one of the few free apps that give you this sort of functionality. Different sharing buttons for desktop and mobile devices, show/not show rules. Everything seems to be great so far.