FIVE AND DIAMOND
United States
Reviews (6)
I have just started using this app 1 month ago and I find it to be the best one currently available, just note that it will take time to get it set up proper. I added pre-orders to 1000 products and it took about 12 hours to set up. Settings can only be edited on 50 products at a time so it can take awhile but I feel it's worth it for the benefits of managing pre-order separately. Also in case of theme compatibility issues, make sure to plan time to work with support to get it functioning properly but once they got it working, it's great. Took me 4 weeks to get the issues fixed, communicating with them daily M-F. I am excited to use this app now moving forward. So my advice is use the app, just make sure you have proper expectations of time before jumping in and be patient.
Developer reply ·
Thank you for the review. We are glad that we can resolve your issues and we are grateful for your assistance rendered during this period of time.
Spent so much time mapping my products and getting everything set up only to find out that it does not sync inventory or orders automatically. You have to write to support each time and they push it over manually. Support answers quickly to solve the symptom but never fixes the actual problem.
I use this app for reviews, wishlist, rewards, and social sign in. It's been great and customer service always responds quickly and efficiently. I am very happy with it and would recommend it.
Developer reply ·
Hey FIVE AND DIAMOND team 💎, We are in seventh heaven reading your feedback. Thank you so much for lifting our spirits and inspiring us to new achievements🥰. We are all here to provide excellent service to our dearest merchants and we go the extra mile to meet the expectations. Because you are the reason for all our efforts. The whole Growave team expresses gratitude to you for choosing us. Happy Growaving and have a wonderful day🎈!
Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.
Developer reply ·
Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7! Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation. We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released. Feel free to contact us if you have further questions. Our email is ping@shopify.com. Thanks again and hope to see you back! Warm regards, Veronica N. Ping Support
Easy, affordable, and gets the job done, I highly recommend if you need to create bulk discount codes.
This app works good for domestic shipping during non-peak but glitches out all the time with International and during busy times. We have been using them about 3 months and have decided to look for another solution as it seems that they are a new company with a lot of things to work out - labels get stuck in the program, with Windows 8 the scroll bar is at the bottom of the page so to scroll to the right you need to scroll all the way to the bottom of the page first, it errors out on almost all international labels, and during Black Friday weekend the whole program went down for 3 days - when we had so much to ship. It really set us back some time. They said it was their servers but they should have been better prepared for such a high demand weekend. Ultimately I think this program will be great when they get things figured out but now it over promises more than it can deliver. For now, we are on the hunt for something more consistent.
