Elie’s Bows
Canada
Reviews (5)
The setup is a little complicated. but the SUPPORT TEAM is GREAT. I had trouble with the initial employee who helped me (I forget his name) But the two that followed RAJ and JANANI were amazing. Knew their stuff, and were quick, efficient, and very knowledgeable about their product, settings and system. So far so good. I will update this review if anything changes.
Developer reply ·
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!
Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points. Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated. =========== Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge. (DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)
Developer reply ·
Thanks for updating your review. The orders created by Mergify do not have real transactions on them. Mergify CANNOT charge customers again. The transactions on the merged order are meant to give merchants a general view of the aggregated payment status. They are not placed by the customer. As for Shopify Capital, by default, Mergify creates merged orders in test mode. Test orders have a warning banner on the top of the page that says: "Test order. Your payment gateway was in test mode when this order was created". You can read more about the test orders here: https://help.shopify.com/en/manual/checkout-settings/test-orders Since test orders are meant for testing, they're ignored by Shopify.
Anastasia on the Support chat was a BIG help! Initially it seems like a breeze to set up, but there are alot of little quirks and weird ways to turn off discounts that are not very intuitive and you have to turn things on and off in multiple places... It was a little frustrating to be honest. Also, there is definately a slow down in my store after instal. Especially on the post purchase page. The offers do not load immediately. They take a good 15-20 seconds to load up, which by that point I feel like the customer has already moved on past the thank you page ...
Developer reply ·
Thank you for your feedback! Anastasia is great. We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together. Best wishes! Jordan | Customer Care
Seems useful but I cant use it. I wish it would allow recommendations by PRODUCT TYPE. I think it would be EXTREMELY useful in MANY different industries.
Developer reply ·
Thank you for your feedback. Shopify has built-in strategies to adjust automatically generated product recommendations based on products that are commonly purchased together, have a similar product description, or products in related collections.
So far we are using the app for sgn up pop up and to show social purchases. Works really well. I'm going to add upsell feature very shortly. Support especially by Rosy was excellent!!! I would just suggest for the upsell feature to be able to offer multiple products. Currently you can just choose one. But aside from that it's a great app.
