Mergify: Combine, Merge Orders

Needs to be easier to 'unmerge' orders. its not very user friendly and you cannot search the orders to unmerge, you have to manually look at each order number, Hi, Thanks for your feedback. We are currently working to address this issue. We'll update you once we fixed this for you.

Great customer service and support. The team are friendly, responsive and genuinely happy to help. They took the time to answer my questions and were willing to discuss customisations to suit our workflow. It's refreshing to deal with a company that's so approachable and customer-focused. Highly recommended.

We use this program all the time and it works great for us and our customers. Whenever there has been a problem, the team has been great to work on and and respond promptly.

I like that it does not feel overcomplicated. We can merge orders manually when we want to check everything ourselves, and use suggestions when we want to move faster.

Mergify does what we needed it to do. We can find orders that should probably ship together, merge them, and keep things more organized. It has saved us both time and shipping cost.

I like that it does not feel overcomplicated. We can merge orders manually when we want to check everything ourselves, and use suggestions when we want to move faster

This app has helped us avoid a lot of unnecessary duplicate shipments. We still review things before merging, but Mergify makes it much easier to spot the orders that belong together.

The shipping savings add up. At first we only used it occasionally, but now we check it regularly because it helps keep fulfillment cleaner and cheaper.

Mergify is one of those small tools that just makes daily work easier. It catches a problem we used to handle manually, and now our team spends less time checking orders one by one.

Mergify has made order management much more efficient for our store. It helps us quickly identify customers who place multiple orders within a short time, making it easy to merge them before shipping. This has reduced duplicate shipments, saved on shipping costs, and improved our overall fulfillment process.

I like that it does not feel overcomplicated. We can merge orders manually when we want to check everything ourselves, and use suggestions when we want to move faster.

This app is great for those "oops, customer ordered again" moments. Instead of sending two packages to the same address, we can merge the orders and ship once. Very helpful.

Mergify has honestly helped us more than I expected. We get customers who place another order right after the first one, and before this app we would sometimes ship them separately without noticing. Now it is much easier to catch and combine them.

This app solves a very real problem., before using Mergify, we were manually checking for duplicate shipments and sometimes missing them. Now we can quickly find orders going to the same customer or address and merge them without the extra hassle.

Mergify has cleaned up our shipping workflow. We like that we can control how the merged order is created and what happens to the original orders. It feels flexible without being complicated.

Great for saving time and shipping costs. Instead of creating separate labels for orders that can ship together, we use Mergify to merge them into one order. It is easy to use and gives us enough control to fit our workflow.

my experience was great I enjoyed it and learn alot about mergify, Mohammad was very helpful, understanding, and patient.. he deserve a 10 star for his excellent work..

Thanks so much to Mohammed for the amazing help, he really fixed my issue quickly!

bad

I had an issue before and mergify was able to identify it quickly and help me.

Easy to set up and easy to use. Since installing Mergify, our order handling has been smoother and more efficient. Definitely helpful for stores with repeat customers.

Great order-merging solution for Shopify stores. Reliable performance and a real time-saver for daily operations.

Works great for us! Make sure to enable the feature in Mergify → More Settings → Miscellaneous - that can allow it to see orders older than 60 days. Their support chat helped me with this and is very quick at responding! We use this app to merge orders from large pre-order collections. The only snag is international orders, which you may have to merge manually.

Great solution for order management. The automatic merge feature is efficient and reliable, helping us avoid duplicate shipments and streamline fulfillment.

Mergify fits smoothly into our daily workflow. It helps avoid duplicate shipments and makes packing much more organized, especially during busy days.

This app completely transformed how we manage orders. We used to spend hours merging them manually, but now Mergify does it automatically. It’s saved us a lot on shipping and made our process so much smoother!

This app works great to merge orders and when I had questions about functionality, the support team worked with me to better understand what was happening. My only desire would be for the documentation to be a little more clear, but other than that, no complaints.

Mergify has made managing my Shopify store so much easier. Merging duplicate products and variants is quick, clean, and completely error-free. The interface is simple, and the app runs smoothly. Their support team is also very responsive. Highly recommended!

A truly reliable order-merging app! Mergify is exactly the kind of Shopify app you want in your toolkit. It automatically merges orders based on clear, customizable criteria, and the whole system feels solid and well-engineered. Every parameter you might need is there, which makes the setup flexible without being complicated. The support team is also excellent — fast, friendly, and genuinely helpful whenever you need them. Since installing Mergify, our operations run more smoothly and we’ve saved a lot of time. Highly recommended for any store looking to streamline its fulfillment workflow.

For a small business, Mergify is a valuable, time saving solution especially for international orders where product information and HS codes need to be included with information in the label. It’s very easy to use and is an app I highly regard.

Super handy tool! I used to merge orders manually, which took forever. Now everything’s automatic — one click and the system sorts it out. It’s made our workflow so much smoother

Amazing support team! They went above and beyond to develop a custom feature we needed, and now it works perfectly. Quick responses, great communication, and real dedication to helping their users. Highly recommended!

Mergify is a game changer for my Shopify store! It automatically combines orders and refunds extra shipping costs, saving me time and money. The setup was a breeze, and the support team is super responsive. Highly recommend!

Had a question about inventory counts and support was able to quickly explain how to adjust settings.

Our shipping team used to be buried in work before we started using Mergify. Now everything runs smoothly, and our customers appreciate receiving a single package instead of several.

Had early onboarding issues in first six months but CS eventually made things right and has been working perfectly since.

A customer placed two separate small orders by mistake, and I found out that Mergify could help combine orders so I can consolidate the orders to ship as one shipment. As a first time user of Mergify, I encountered some issues merging the two orders. I set up a call with Mergify on Saturday 9.30am and I told Aliz from Mergify the problem I encountered, he was able to identify the problem quickly and although it was something that needed to involve his team to fix it. By 10.52am the same day he emailed me confirming the issue was fixed. I was finally able to ship out the merged orders to my customer. Aliz was incredibly efficient and helpful!

Honestly surprised Shopify doesn’t have this built-in. Mergify fills a huge gap. It’s one of those apps that just makes sense.

It’s rare to find an app that makes customers happier and reduces workload. Mergify is one of those rare ones.

Incredible! This showcases Mergify potential to streamline operations. The practicality and efficiency make it a must-have. Five stars without a doubt!

Update: Finally received some prompt support after leaving a review. I was told I had to fulfill the original orders to fix my inventory. Tell me, why is it that this is not the default setting? I read through all of your documentation and did not find anything that stated I needed to do this. I only found out about it after reading through reviews and finding that someone else was having this same problem and that I had to manually fulfill the original orders as well as the merged order. If this is the intended order of operations, then it needs to happen by default so that it doesn't confuse your customers. Old Review: Whatever changes that have been made recently are causing inventory problems for me. The original orders are left with "Committed" inventory, while the merged order is fulfilled. I requested help but haven't received a confirmation that my help request was received or an email back. This app is messing up my shop.

The app will merge customer orders into a "test order", but if you offer a rewards program (like through Smile), additional points will be awarded for the test order. I reached out to Mergify through all channels and got no response. So I checked the box to set the test order subtotal to zero which solved the problem of additional points being awarded, but now all shipping fees are being refunded on the merged orders....so any merged order ships for free regardless of the total. This app is the best option for our business which has LOTS of multiple customer orders each month but it's far from a good solution.

I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails. EDIT to change to 1 star because I've most definitely been in contact, 3 times actually and only got one reply from someone saying they were looking into it and nothing back. You need to work on your customer service!

We’ve contacted support multiple times with serious issues. Still no reply. Very disappointing.

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature

Two issues with Mergify: 1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically. 2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth. Mergify created more problems for me than it solved so I can't recommend it.

App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.

Deceptive "Free" Plan is More Like a Limited Trial I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store. However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase. Here's why I'm leaving a 1-star review and uninstalling Mergify: The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service. I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Gross, they switched to 5 total merges and now you have to sub for $10 a month for 35 total, then it incrementally gets more expensive the more you use it. I'll take my Netflix subscription elsewhere; thank you

Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges Edit: (I wish I could attach screenshots as proof) Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review: ”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”

We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality. We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.

Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points. Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated. =========== Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge. (DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)

Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!

Great support. Very responsive to our concerns and even went above and beyond to fix/add features that we needed.

Such a handy app! It helped me manage my store's orders efficiently. I did all the merging stuff manually before; it created a nightmare situation, especially in campaigns. With this app, I've set up automatic merging rules, and it does all the dirty stuff by itself! The reduction in time and complexity it provides for me is invaluable!

The app is easy to install and use. We strongly recommend it! We were able to understand the app's different features pretty quickly due to their video tutorials and docs.

Easily integrates with my Shopify store to automatically combine orders from the same address. Highly recommended!

Loving it so far! I just installed it and setup is going great. Their features are exactly what I'm looking for. helpful customer service

I really appreciate the customer support! We already had a few errors when merging our orders, but after we addressed them, they were able to fix the issues super quickly and the problems haven't happened since. I can recommend this app!

Do not recommend this app if you have a high volume of orders. Orders being merged, but then items being restocked and overselling. Not to mention then having to invoice for more shipping.