Base Camp Food

Support team was very helpful, thank you.

Great app and great support, thank you. I was able to contact support about a setting we were concerned wasn't working and they were able to quickly review and help resolve. Their support team is very efficient and a credit to this app and Shopify.

Having 14 day trial with zero hassle installing was really useful to be able to test the app works as desired. The cost of the app is minimal and I'm comfortable with the interface having used Simprosys Google Shopping Feed previously. I found the setup for Google Audience was completed within a minute and whilst I needed to setup a customer match list first in Microsoft Ads to accept terms and conditions in Microsoft Ads before I could complete the setup in the app, the Simprosys support team was quick to respond and were happy to guide me through the setup via a Google Meet with me presenting my screen so I was in control each step of the way. We also setup Facebook within a couple of minutes. I've already started to create my own additional custom audience groups, with the app adding four of it's own recommended filters by default. So straight forward and great value for money with excellent support team. Thank you very much, I really appreciate this app.

We've used Smile for years and it has proven to be a popular loyalty program for our customers. Recently when upgrading our Shopify theme, their support were prompt in responding to my questions regarding this upgrade and what impact it could have, ensuring we were also integrating Smile in the best way going forward. Special thanks to Ezra who personally handled my support ticket.

Absolutely fantastic support. I've spoken on live chat to a couple of their team and they have all been exceptional at helping resolve any queries quickly and respectfully. Zeus on their support team is a legend and was able to confirm the cookie banner and consent mode v2 was setup and working correctly after a theme update.

I was after a solution to allow our customers to see product variations that were accurate and having it use the image in swatches is far better than what text or a colour palette graphic could do. We have it displaying the swatches on the collection pages, as we had customers who said they weren't aware some products had variations and we didn't want to have to add text to the product titles to make it that clear. The swatches do that much better. This is app is a far better solution than the built-in options Shopify had or the other options I looked at. Two issues did come up, which might have been an issue with our theme but when I reached out to the developers of this app, they responded really fast and by the time of reading their response, the issues were fixed. If you want to use image swatches on your Shopify store, I highly recommend you install this app and give it a try. Any issues you have, emailing the support team does get a prompt reply, so I can't rate this app or the developers support anything less than 5-star!! Fantastic!! I just wanted to add, several months later, I'm still very impressed with this app and developer. Our store had an issue with our theme imposing a product page level swatch - so I'd previously had Gravity Software's only display on collection and search pages (not product pages), but the theme based version wasn't functioning correctly on certain products. The fantastic support team at Gravity Software fixed the solution within 24 hours, so their first response to my support request was to tell me it was fixed and yes it most certainly is fixed and we couldn't be happier. Out of all the various apps we have running for different tasks, this is my favourite because it works and if there is any issue, the developers fix it and fast.

So far so good! We paid the extra to have this integrated to our site and it was well worth it - very quick and seems to be working well. Support has been first class and we would recommend. Our site is www.basecampfood.com and we have three bundles on at the moment.