QUADRO Deutschland
Germany
Reviews (6)
This app is really very useful - we've already been able to win back sales in the 6-figure range. The response time for customer service is a joke. I have never had to wait more than 4-5 minutes - Clear recommendation.
Developer reply ·
Thanks for the kind words. We are glad to serve you. Feel free to reach out to us if you have any feature suggestion.
Ian from Codisto really took the time to understand my problem and answer all my questions perfectly. A very clear recommendation.
Developer reply ·
Thanks for your review! Ian will be thrilled with your comments 😎 Big thanks for your recommendation! Please reach out anytime! Nikki
This app does exactly what it says. Couldn't be happier with the way it works. We've saved a lot of time generating unique one-off codes for promos with all the conditions and options available to core Shopify discount creation. In fact, you would think this app was a core part of Shopify. It certainly should be!
Developer reply ·
Thanks so much for your kind review, we really appreciate you taking the time to leave us one! If you ever need assistance please don't hesitate to reach out to support :)
We needed an easy way for non-tech-savvy team members to create and edit content on our Shopify shop. Shogun was a great choice for us. It has most of the features you would look for in a content manager. And if you need help, the support team are fast and friendly. What I would like to see is more options for the slideshow, akin to the Slick Slider library. Also it would be nice if there was a free plan for development stores.
Developer reply ·
Thank you for your review, and for your feedback! Glad to hear that you are enjoying using Shogun and has been a great choice for you! Karl | Team Lead, Technical Support
This is the only app that we could find which actually comes close to being GDPR compliant. But we shouldn't even have to resort to searching for apps to provide a feature that is a legal requirement of any shop operating in or selling to the EU. It should be a part of Shopify's core feature set, not an extra app. This app developer is capitalizing on this. If you agree, add your voice to the community discussion here: https://bit.ly/31bNfJ3 The payment tiers for this app are unrealistic. The free plan is limited to 10k page views per month. We easily surpassed that in 3 days and we are a small online shop. The Standard tier is 10k-30k page visits/mo. I can't imagine there are many shops that fall into that narrow bracket. So we had to go with Pro which supports over 30k views per month. It's unfortunate that we have to pay $9 a month for something every business owner hates, and most Internet users don't care about.
Developer reply ·
Hello there and thanks for the honest review. We appreciate your input and thank you for the fact that you noticed our efforts in making our app actually GDPR compliant. We'll soon release some more features that are required by the law but not yet mandatory. We follow all changes closely which makes this app the best. Regarding your point for this being a core functionality, we agree with you and we will check the uplisted topic in the forum. Regarding the plans, this was the only way for us to handle all of the requests that we received on each page load that the app shows on. We followed the data for months before making the limits and we believe that these prices fit the best the usage that we see. We can do another evaluation in order to see if the same can be changed based on the new data, however the server support for an app of this rank can not be done on free servers, hence the need for the plans. We also spent a lot of time working to have the most features and be the most compliant in the market which also takes a lot of recourses. I hope this makes sense. If you have any additional comments or concerns, we will be happy to address them. :)
We now have support with response times under 3 days. BUT unfortunately we only get answers from the sales team and also unfortunately no technically experienced answers. Sorry to say it that hard, but we have big trouble and the veins are lying white. The problem is, that we have not only one track and trace number per order, but several. For example, if the customer orders a bike and a bag and a helmet, these are several articles and therefore more than one track and trace number. According to ShippyPro you should now manually split such orders, even though the data is transferred correctly. In fact ShippyPro informs the shipping company correctly and several track and trace numbers are generated. However, ShippyPro sends only ONE track and trace number to the customer by e-mail. Such customers are of course irritated and cause a lot of administration work. It is a bug if the e-mail to the customer does not mention all the track and trace numbers that were actually processed. This information has been available to ShippyPro for weeks without getting any exact information about it. With us this causes huge problems and therefore here the evaluation. Everyone who thinks about using ShippyPro is affected by this.
