Shoepify
Nigeria
Reviews (8)
This app was the only free currency converter I found and on top of that, it is amazing. I was able to integrate myself and when I needed help, the customer service was super responsive. I'm so glad I chose it.
This is the single most important feature we added to our store about a month ago. We have seen an increase in how people now pick the gifting option. Went from barely noticeable to best seller. It is also easy to set up
We updated our theme and by standard practice, the configuration from this app did not carry over and we have now reached out to them multiple times without a response. For a minute, I totally forgot how unresponsive and terrible their support it. One would think they'd be happy to help a paying customer but that is not the case. 0/10, use thier app at your own risk
Developer reply ·
Hi, I'm sorry to hear you've been having trouble getting in contact with us! I've sent you an email to follow up on this issue, please check your inbox and spam folders if you don't see it. Hope to hear from you! -Emily, Head of Support
Of all the things I appreciate the most about this app, it's the team behind it. They are very responsive and will try their best in the shortest possible time to get to the bottom of your challenge and help you resolve it. Thanks, guys! Also, their app is like a 5 in 1 so instead of paying multiple $ for numerous apps, you can get twice the value from Growave
Developer reply ·
Dear Shoepify, Thank you so much for your amazing feedback and 5-star. We appreciate your time leaving the review and sharing your overall experience with us. 🙌🏻 Our Team is delighted and we are more than happy to have customers like you. We will keep providing the best service. 💙 Please do not hesitate to reach out to us at any time! Anna, Growave Support Team.
I downloaded this app because I read many good reviews, unfortunately, they didn't attend to my request as I have emailed multiple times. I haven't gotten started on the app yet because I am yet to receive any support despite all my emails
Developer reply ·
Hello Shopify, I’m very sorry about the experience you had. We’ve taken this seriously and have been reviewing things internally to make sure this kind of situation doesn’t happen again. We did reach out via email but haven’t heard back yet. Whenever it’s convenient, we’d really appreciate the chance to connect. You can also reach us anytime via live chat, which is the quickest way to get support. Again, apologies for the frustration, and we hope to reconnect and provide the level of service we aim to deliver to all our merchants. Best regards, Kevin Customer Success Manager TrustWILL Loyalty Team
This is my favorite feature to add to the website in the last couple of months. Read quite a no of reviews before I decided on this and have zero regrets. I was able to install it without any issues and get it running and I have no coding background because you don't even need to. When I ran into a problem, the team was super swift in helping and I'm 100% happy and comfortable with this app.
Developer reply ·
Thanks for the review. If you need any more help we are here to assist you.
I used this app to make sure customers are able to preorder items that are out of stock or newly incoming. I had gone through various apps and read reviews before I decided on this and it is everything they say it is. Customer support was super helpful and timely!
I find it quite disappointing that because our store currency is in Naira which is because we are in Nigeria, we are unable to use this application. We tick all the boxes and have been using Shopify for 3 years. I do think this discrimination is unfair and we have been trying to use this for over a year now. Would be great if this can be reviewed
Developer reply ·
Hello, Jacky here from Shopify. Thanks for taking the time to submit your feedback. At the time of this reply, Nigeria is listed as a beta country of sale on Google and the Google channel does not support those countries. I will follow up with you over email to open up the lines of communication. Jacky | Shopify
