LDT: Gift Wrap, Gift Message
by LDT Team · launched
View in Shopify App Store ↗Reviews (75)
We used to love this app, but, unfortunately, it's not what it used to be. What used to be a perfectly working app, now, simply, does not work. Support used to be very quick to respond and resolve issues. Now, however, they simply do not respond. We've been waiting for days for a response on a severe bug (their app simply not working) and don't even get an acknowledgement of the issue raised. We've tried communicating on their live chat, and email, but haven't received anything. It saddens me how things have changed. You're probably better off looking for another app. Shame.
ho avuto un problema con l'app, ma l'assistenza non risponde mai. Ho dovuto disinstallare l'app e passare ad un'altra
Works well but support only answers when they feel like
The app functionality and design is great and the customer support is awesome! 5/5!
De app uitgeprobeerd en binnen 1 dag weer verwijderd en toch een jaar berekend via Shopify.
So far, I'm not having very good luck. Support isn't very responsive. The navigation and use of the app is somewhat difficult. I initially had the free plan, then switched to a paid plan to be able to use a key feature and found out through my own troubleshooting that it's only available on the highest plan. I hope to have my issue resolved soon.
worst support. No support received after multiple follow up
Definately the best Gift Wrap/Card app avaiable. We have multiple gift options and the choice of both different wraps and different cards. The app handles this with ease and display gift messages clearly for staff to copy. Support is incredible. I needed assistance integrating into a custom cart app, Cade and the Dev team responded immediately and implemented an integration same day! Highly recommended developer and app!
App not currently functioning at all, getting 500 errors. Uninstalled app to reinstall and now I can't install. Have tried contacting support via email and 'live chat' and had 0 response. Is this app still active?
We had started using it from yesterday and till now it is working fine.
Good support, and the features are what we needed
Enfin une appli 100% traductible !!!! Avec une réactivité des équipes, c'est top et rapide !
It's a great app with many customization options and helpful customer support. We use a basic checkbox, which fits great with the store design and is easy to use for our customers.
This is a new app I've installed and I love it. The support is really great and the functionality is good too. It integrates onto most of the themes easily and the price is great too, would definitely recommend.
I recommend it. It's easy to use, simple, does the work, and looks good in our store. Thanks to Cade from customer service, who helped me adjust the gift options to my theme.
Excellent app, using the free version with Studio theme. Love being able to customize it so much - custom CSS makes all the difference when you really need to tweak style to match your colour scheme. All I actually needed was a link in the cart so customers could to select an unpriced gift receipt and add a message in a popup, and this works just fine for that. I'm not using the gift wrap option, but customization for that looks pretty good too. In fact all of the customization features in the free version are fantastic. Also, I had a question for support and they replied within a few hours, so quick & friendly service as well.
Simple, easy-to-use setup and prompt support make this a reliable application.
Ich habe zwar etwas gebraucht, bis ich die ganzen Einstellungen verstanden habe, aber der Support über die Chatfunktion war top!! Super schnelle, sehr hilfreiche Antworten, so dass die App jetzt genau das liefert, was ich brauche
So far, it's a 5 Star app. No extra cost, no coding needed and when I had a design issue, their customer service made the coding fix for me. It's perfect for my needs.
Juste parfait, a répondu exactement à mes besoins et un super service client. Merci !
Great App! Finally a free gift message, Thank you! I do hope you will remove your LDT when your back online! Thanks!
I am extremely satisfied with the service and features of this app! The customer service team responds promptly, and they resolve issues quickly, demonstrating a fantastic level of efficiency. Not only that, but their attitude is incredibly friendly and professional, making me feel valued as a user. The app provides a smooth and seamless experience with a clean and intuitive interface. The functionality is robust and practical. Overall, I highly recommend this app to anyone in need of similar services. Thanks to the team for their hard work, making the user experience so delightful!
Great app. Really great support. Had an issue with the message appearing on my drawer cart and Cade fixed it with me in minutes! Reachout on chat to them if you need any help. Cade is awesome.
HORRIBLE - did not work and on top of that, messed up every single Collection on our site. The app (without explicitly saying), added a Condition to all of our product Collections "Product Type is not equal to LDT Gift Option". After uninstalling the app, these Conditions persisted - which required manually removing it from every. single. Collection. An absolute nightmare. On top of this, after initially installing and configuring the app, the gift options never appeared on our site. The app said to wait about 5 minutes for things to load, but it didn't show up even after 2 hours. 10/10 do not recommend!
Developer reply ·
Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns. 1 - By default, adds a condition to our Automated Collections to exclude our gift wrap products from them, as most of our customers prefer this. If this doesn't align with your preferences, our development and support teams are always available to assist you in removing this condition within minutes. 2 - It seems that you haven't contacted our support team, and our app also doesn't feature a notification suggesting a 5-minute wait. We are concerned that there might be a confusion with another application. We aim to provide you with helpful information and stand ready to assist you in setting up our app for your use. You can always reach us via email at support@ldtsoft.work or directly chat with us through the integrated chatbox within the app for immediate assistance. https://i.imgur.com/RLknrnA.png
Simple to configure, excellent team support! And it's FREE!
I was having a small issue where the gift wrapping service wasn’t showing up correctly. Very quickly everything was resolved and support was more than helpful. Thank you.
Response was quick and clear. Step by step instructions were giving so very helpful.
Great app and wonderful support team, they were very quick to respond and helped me customize the appearance of the widget to suit my store. Would definitely recommend!
THE BEST SUPPORT of any app I have ever used. Highly recommend this app. Easy to setup and it gives what I need.
This app is amazing! We have been looking for an app that was simple to use, customizable, and had a picture of the items we are offering at the top. This app does just that! We were also able to integrate the message into our packing slip to make it automatically print the message with our packing slip. If you have any problems or questions, the dev team is phenomenal and will help customize the app for you.
Fantastic, simple and exactly what I wanted. Customer service stayed with me through all my many questions.
Une application facile d'utilisation, le chat est très présent et réactif pour répondre à nos questions. Je recommande !
I am very impressed by the level of customer service that your team provides! Thank you so much!
una aplicación fantástica con un soporte excepcional
Very easy to use and great support when i got stuck on a few bits
Perfect application, with an amazing support !
