VERGE
New Zealand
Reviews (11)
We have been using Assisty to help manage stock replenishment between our stores, and so far its AI recommendations have saved us a significant amount of time while helping us make better inventory decisions across locations. Customer service has also been outstanding. Alex has been incredibly helpful throughout the process. Booking an onboarding session was quick and easy, and he has always been available whenever we've had questions. Overall, a great experience and a very useful app for multi-store inventory management.
Great experience so far. Only been used for a few weeks, but it's a very informative tool to have. Recommended.
Developer reply ·
Thank you so much for sharing your early experience with Trakpilot Google Ads Tracking & GA4 app 🌟 We’re glad to hear the tool has already been informative and useful for you, even in just a few weeks of use. Your recommendation means a lot and motivates us to keep making Trakpilot even better 💙 We’ll always be here to support you whenever you need 🚀😊
We are enjoying using Vitals. We are not using all the available Apps but are happy with the ones we are using. Also, great and accessible customer support which is always a good sign. Thanks Team.
It didn't work with our Theme at first, but customer service was great and fixed it in less than 24 hours, which is great. Thank you.
Developer reply ·
Thank you for your feedback! We're pleased our customer service promptly resolved the theme issue quickly. If you need further assistance, we're here to help.
Easy App to use and customer service is very helpful whenever I can action something or any other issue arises.
I installed this app and unfortunately couldn't speak to anyone. I have sent 3 e-mails, but nothing. I want it uninstalled but again, can't find anywhere to uninstall it. Perhaps now, I need to reach out to Shopify and see if they can help me to have it removed from our backend. The App does not suit our store, the collections page gets too crowded. If there was at least communication or if we could find how to uninstall it would be ok, but we can't. Not keen to leave bad reviews but it may help other store owners.
Thanks Team. We have been using the App for a week or so and it does what is supposed to. We had an issue where the App's code was interfering with another App's code. Once we let them know, their response was quick and the issue was fixed fast. Great communication, great customer service.
Developer reply ·
Hello to our friends at VERGE Thanks for taking the time to write your feedback for our app. We go above and beyond to help every merchant. Please don't hesitate to get in touch with us if you need any further help/assistance in the future. We wish you and your store a great success!!
App works well and Prakash has been providing great and fast customer support whenever needed. Thanks Team.
I have been using the app for a while. I had it installed by a developer, as it is not user friendly and on top of it, you will get no support or even hear back from their support team. Support is totally inexistent. A good App for developers perhaps, not so much for Shopify users.
Developer reply ·
Wow, sorry to hear about this! We can certainly understand why you would be frustrated! Our team has investigated and found that your tickets are all coming in from a Shopify experts agency rather than your store's email address. When we reply, the replies are going to that address, rather than an email address associated with your store. The support team will be resending our responses to your store's email address shortly. We genuinely value all merchant feedback. If you have specific suggestions on the app's usability, we would be incredibly grateful if you shared your ideas for improvement so we can address them. We have a dedicated suggestion site for just that purpose at https://bonify.hellonext.co Again, sorry it hasn't been an ideal experience. We're looking forward to addressing your concerns with you. :)
We have been using all products from Growave. It's not all perfect, but what is? And, whatever customization or issue we had they have been extremely helpful.
Developer reply ·
Aww, thanks a lot for your amazing review on us, dear VERGE team 😊, Your kind words are a powerful engine that moves us forward and we are always ready to go the extra mile to provide you with fast and quality service. You are absolutely right, nothing is perfect, but our main goal is to always give you the best possible solution. Cheers, and take care of yourself 🙋♂️.
