OilyPod

This app messed up our store. They deleted over a HUNDRED collections without permission or warning whatsoever! This messed up our loyalty app, links, categorisation etc and there is no way to recover these deleted collections other than to manually set them up again one by one, product by product! We demand an explanation, apology and a resolution for this ASAP.

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

I’ve been using this app for a few years now and all I can say is that this app is amazing and customer support is consistently phenomenal. Menu is very customisable. From customising the menu to migrating to a new theme, the support is just amazing since I first used it. This is by far one of the apps with the best customer support. Just get this app, I highly recommend this app!

Update 01/04/22: Marsello team was quick to respond and provided me my customers data as requested. They were considerate to offer me some generous offers on their plan so that I could have time to decide if Marsello is right for my store. I’ll update again and review the app itself once I’ve come to a decision to keep Marsello or not. _ Been using this app since the beginning, but my account was suddenly ‘paused’ because apparently the plan that I was on is no longer in existence. No notification, no reminder, no warning whatsoever. I’m left in the blue with no customer points information and was informed that I would need to reinstate the account to retrieve the information and the plan is way out of my budget. I’m now awaiting for their follow up to see if they could at least provide my customers points information.

Very slow sync. It took about 15 minutes for the app to completely revert the price of 974 items in my store and while being synced some customers were able to checkout the automatically discounted items with new discount codes which are supposed to run at the time the automatic discounts end. Caused some losses. I would not recommend this app for stores with large inventories or with high traffic.

I would give 10 stars if I could! I’ve been searching for YEARS for an app that could seamlessly integrate marketplace (Shopee is one of them) to Shopify. This app doesn’t just sync stock count by deducting stocks as sales are made at Shopee but it actually creates accurate orders in the Shopify admin and deducts the stock count from the orders created! So you can actually see the insights of each products. This is so important to us because we use Shopify to manage our inventory flow so when Shopee orders are created in the Shopify admin, we know the analytics and we create transfers based on this! SengMing is extremely helpful and responsive to ALL our questions and concerns. He addressed every single issues and customisations we needed. We needed to group all Shopee orders under a single customer ID in Shopify so that we could monitor the analytics more accurately and he nailed it! We needed Shopee order notes to be imported without the boilerplate and bam, he did it again! There were some other small issues that were resolved promptly. SengMing is hands down one of the best support I’ve encountered. This app is saving us approximately 6-8 man-hours per day! We no longer need to manually key in every single orders made at Shopee in Shopify. We no longer need to manually sync our massive inventory. We no longer need to deal with overselling and the consequences to this. This app is staying for as long we are on Shopee and Shopify for sure! Now.. if only I could find a similar app for Lazada..

UPDATE - apparently this is only free up to 50 subscribers. Cutting down 2 stars for not being transparent. Pros: Works well Very customizable Easy to use No watermark It’s free! Cons: Takes some time (a few seconds) for the popup to appear even after setting it to appear immediately (no delay) so some visitors might miss the popup.

I would give this app 10 stars if I could! Works as advertised! This app revved up my webstore speed significantly! Fool proof installation. No errors no glitches no nonsense! Customer service is top notch and responds blazingly fast just like how the app functions!