Flowers Gold Coast
Australia
Reviews (13)
The Monthly Active Users is a predatory pricing element - any user is considered an active user, instead of users that actually use the app. This passive predatory approach is hugely disatisfactory. Furthermore, more and more features that were originally available, have been pushed into pricing tiers which is disappointing given they were not originally. I am actively looking for other applications with less dodgy behaviour.
Developer reply ·
Good Day Flowers Gold Coast! Thank you for sharing your feedback with us — we truly value your perspective and are committed to ensuring every user has a clear understanding of how our features work. As one of our Team Members already explained this feature to you, still we'd like to give another explanation to clarify again: The Monthly Active Loyalty Members (MALM) metric: this is not based on “passive” app usage, but rather on customers who actively engage with their loyalty points during a given month — whether by earning points (e.g., through purchases or birthday rewards) or spending them (e.g., redeeming for discounts or gifts). This approach helps merchants focus on customers who are genuinely interacting with their loyalty program, leading to better ROI and stronger customer retention. As for your second point about features moving into pricing tiers: We hear you, and we understand how frustrating it can feel when previously available features become tiered. Our goal has always been to provide core functionality at accessible levels while offering advanced tools to help growing businesses scale effectively. That said, we’re continuously evaluating how we balance accessibility and innovation — and your input helps us shape that direction. We’d love to sit down with you personally to walk through your current plan, explain what’s included, and explore whether there’s a better fit for your needs — or even how you might leverage existing features differently to achieve your goals.
Removed features and placed behind a paywall gradually, increased prices with no benefits.
As an online Flower Delivery service, Express Checkout for Paypal works poorly as we often have customers wanting to deliver someone other than themselves. Thankfully, we are able to hide Paypal Express Checkout but still utilise PayPal as one of our payment offerings. No skipping Shipping/Billing Addresses with incorrect info. Happy here, you will be too.
Developer reply ·
Hiding PayPal is one of the main concern of many merchants, we are glad you were able to solve it with HidePay 😊
Very expensive prices. Driver failed to deliver item as the road was closed for a small time frame and had another job to go to so they weren't able to redeliver. Got charged for the full delivery amount with no remorse from the organisation or refund. Get your own drivers, Sherpa don't seem to care or come to the table but are happy to charge large amounts of money for small delivery distances.
Seems to push updates to your app without advising that affect store functionality. We NEED the Cart page for certain functionality this was overridden recently without knowledge to us which caused several orders to be incomplete. Would suggest Opt IN not Opt OUT
Developer reply ·
I'm terribly sorry about this. The update to 2.0 added several more features, but you are right. It should have been opt-IN not opt-OUT. We did our best to ensure to map all our existing customer's previous settings in the old version of the app to the corresponding new ones in 2.0, but unfortunately we missed this edge case. Clearly, we have so much to improve! Once again, I'm sincerely sorry for this less than ideal experience. You guys deserve the best. We have reached out separately to you via email to help sort this out. I promise you, we will do better in future. Arun Augustine Co-founder & CEO at Corner
Works on pages except information/payment pages on checkout. Is also ridiculously expensive for what the app provides.
Fantastic app - look forward to seeing future development, it's a great functional app that does the job.
pretty happy with the free aspects - not really a big fan of the monthly fee side of things, but the free stuff does what it needs to do.
Absolutely fantastic service, did the impossible and was super quick. App works well and probably with even better functionality than most other applications.
Developer reply ·
This is such an amazing review, thank you so much :) It was so great working with you! If you need our help again, please let us know ! Have a great Holiday Season!
This app redirects on an item purchase to /checkout instead of /cart. Instead of helping provide a solution we were advised to use their other app that costs money. They were not willing to assist in helping change this code. We're willing to pay some money, but not money with customer service like this.
Very pleased with this app so far, works well, would love a postcode option rather than a radius for local delivery. Happy so far.
