OnTrack Outdoor Pty Ltd

I had high expectations for UpPromote, but unfortunately the quality of affiliate applications was very disappointing. At least if you're hoping to get applicants from their marketplace. It may be ok if you're doing your own promotion to attract real affiliates. Out of the first five applicants, 3 were coupon or deal websites that appear to add no real value and may simply capture customers who were already intending to purchase. 4 out of 5 submitted applications with no information about how they plan to promote the brand, making it difficult to assess whether they are a good fit. I had to contact them via e-mail to ask more details (which turned out a waste of time anyway). As a camping and outdoor gear brand, we expected more relevant and professional applicants, which did not occur at all. For example, one recent application came from an email address "discreet69****"... embarrassing. The platform itself seems to work as intended, but there is no quality control or relevance of affiliate applications - even if you apply rules and restrictions for applicants.

so far great experience with app and customer service. moved away from Shopify inbox and won't look back :) Thanks Mabel for your help in setting up a custom feature.

Very happy with support and how everything works. After a year I only had one minor issue that quickly got sorted. Great products and customer service.

I'm extremely disappointed with Chargeflow. Initially, they made a significant error by submitting contradictory information in response to a chargeback dispute, causing me unnecessary stress and of course, a lost dispute. To make up for it, they promised the next dispute would be handled free of charge. However, when the next dispute occurred, they still charged the standard fee. It's now been weeks of back-and-forth, and I'm still waiting for the promised refund. Communication has been poor, promises have not been kept, and the overall experience has been frustrating. Unfortunately, I can't recommend this app or service based on my experience. UPDATE: After leaving this review, they have finally refunded me, so I am changing to 2 stars instead of 1. It does not charge the bad experience I had and I do not recommend this app. To make it even worse, they kept sending me e-mails to delete this review!

easy to use

My Google feed stopped updating since I installed this app, unsure if it's related but it was a big headache. the team of this app did contact me later trying to help but I didn't think it was worth it after the headache so I decided to not go ahead.

DO NOT USE THIS APP! 3 days of waiting since customers placed an order and Syncee is not letting me pay for them. They say it's an issue at the supplier's end but clearly, it is a technical issue with Syncee. Trying to contact them is useless. Also contacted the supplier directly and they can't provide the item at the price listed on Syncee. What do I do now? Take a loss?