BiblesCanada
Canada
Reviews (9)
Quick and helpful
Developer reply ·
Thanks for the 5 stars! Glad we could help, reach out anytime you need a hand with your reports.
I am very happy with the app and the customer service is excellent.
Excellent tool. The customer service team is great, and it saves us a lot of time!
Excellent customer service. I am very happy with the app.
Developer reply ·
Thank you for taking the time to review our app and the customer service. The pleasure was ours! Have a great weekend! Rebeka from the RS team:)
This is my first day using the app and at this point it is great. I am very happy with the support. Update: I have been using the app for a while now, and I am very happy with it. It is everything we need, and the support team is fantastic!
Developer reply ·
Hello BiblesCanada. Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. If you have any further needs or questions, please reach out! Best regards, LangShop team
Excellent customer service. At this point I am pleased with the app.
I have been using this app for some time now, and we are using it because of the features it provides, although, I am making this review in hopes that further action will take place to improve the app, as I don't feel activity to elevate the app is currently in place. I haven't seen any improvements in the past 5-7 months. Since using this app, there are multiple technical glitches and the app is not very user-friendly. It is easy to click their "translate" button and all the backend work that we completed would be erased. That makes me very nervous. Once, I spent a lot of time adjusting the switcher placement and the next day it moved to a new location on its own. When I cannot find a solution on my own, I reach out to the support. They try really hard to help, but it will take at least half a day to find a solution, if they find a solution. If they do not find a solution, they will pass the project to another team. Sometimes I wonder if there is another team... Waiting until the next day to implement a simple feature like changing the link on a banner on our French page, is not ideal when working with customers on a live site. All the concerns I am addressing here I have addressed to the support team. I don't see any elevation in place to prevent the multiple technical glitches, or to create a more user-friendly app. I hope activities to create a stronger performing app will take place in the future. In addition to your response: Thank you for the update. Your support team is great. They try their best. I feel it is the technical team that needs to spend more time elevating the app so that the support team does not need to fix as many problems that are not necessary. Also, the tech team tried to resolve an issue that was already fixed. Now we are back to square one, and I was informed that I need to reach out to my theme for a solution. That does not make sense. I am leaving this note in hopes that you see where the app can be elevated. Please spend time elevating the tech team rather than your active support, because they are great!
Developer reply ·
Hi there, I'm Bellamy from Transcy and we're deeply sorry for this inconvenience causing to your experience In relation to your issues as well as feedback, we have seriously noted and will try to improve them in the right way. Also we have seen that one of our colleagues is reaching out you with clear explanations, please kindly check your email and let him know if you need further support For the process of escalating case, because sometimes there're complicated issues and it involves in third party app or from theme, so some of agents are not competent to investigate and give the relevant solution for your case, then they need to escalate to higher team to do it. By the way, we're trying to improve and enhance our human resources in term of skills, especially technical knowledge so that they can handle most of complex cases by themselves. Therefore, we highly appreciate your empathy on this situation Hope to hear from you soon Regards, Bellamy Transcy by OneCommerce
Excellent support. We are very happy with this app.
I am fresh with this application. I just installed it a few days ago, but so far the customer service is great, and I appreciate the features it provides.
Developer reply ·
We're so glad to hear such positive feedback! It's fantastic that you're finding our customer service team helpful and that you're enjoying the features of Hulk Form Builder. We've designed the app with our users' needs in mind and it's always rewarding to hear when we're hitting the mark. As you continue to explore and use the app, don't hesitate to reach out to our support team if you need any assistance. We're here to ensure you get the most out of our product. Your feedback is really important to us as it helps us continually improve our service. Thank you for sharing your experience with our app. Best Regards, The HulkApps Team
