The Urban Flair

First, I want to say that I am so confused at what the last review before mine could possibly be about because I have received EXTREMELY fast support from Report Pundit two days in a row! Perhaps because they attempted to reach out by email but Report Pundit literally has a support chat directly in app, which makes communication super easy... Anyways, My first recent inquiry was last night *IN THE MIDDLE OF THE NIGHT* (literally at 12:32am PST) and Sam not only responded right away but was able to fully resolve my issue by the time I woke up this morning! Today, at 4:45pm PST I had to reach back out for something minor and again, I received speedy assistance! This time, by David! TLDR: Both times I have had to reach out to support, I got a response in about 60 seconds flat! They are awesome! Aside from their stellar support, the app is extremely easy to use and very intuitive! It really does seem like it can quite literally pull ANY kind of information from your Shopify store. I have had Report Pundit installed on my own store since 5/20/2020 and it is one of my few "Must Have" apps! Worth every dollar ;) Thank you Sam, David and anyone else on the RP team for providing an awesome tool for us and, again, for the wonderful support!

Here is an honest and clear update of my experience with Rise: Obviously as a business owner myself, I understand how important reviews are and I am honestly not one to leave negative feedback but I do feel that what I have gone through is important to share. A little bit of background: I sell predominantly through Etsy but also have a Shopify storefront. It’s always been a little bit frustrating for me that Shopify does not natively support many (what I would personally deem ‘necessary’) eCommerce features out of the box — store credit/gift cards being one of them. Because this type of thing is not included in a basic Shopify plan, we’re essentially forced to download a plethora of apps to support “additional” features. At its basic level, yes, Rise does what it “should”. I was a regular, $19.99 monthly-subscription paying customer for close to a year, maybe even more — even though every month I would definitely be paying more for the app than I would actually ever be getting out of it. However, I felt like having the gift card/store credit option was a necessity, so what choice did I have? I always have been (and unfortunately, still am) on the hunt to find a way to centrally manage details/status/tracking of both my Shopify and Etsy orders in one place. In an experimental attempt to do so, I imported my Etsy orders in bulk to my Shopify store without thinking twice about it affecting anything else. Shortly there after, I noticed a charge from Shopify for over $600! I was floored! How could I be charged that high of an amount without it being confirmed/authorized?! When I went in to the billing details, I noticed that the charge was from Rise. Immediately I uninstalled the app, contacted their support and Shopify support. Again, we’re not talking a measly $20 here... we’re talking... $600! Shopify support was great! They were very prompt and dedicated to helping me resolve the problem. The first response I got back from a Rise support member, however, was absolutely ridiculous. He claimed that they were doing me a “favor” and I actually should have been charged much more. Copy and pasted from the response: “Our pricing is based on total store orders, hence for each additional order above the plan limit, you'll be charged a fee. You're on the Starter plan which includes up to 100 total store orders per month ($0.2 extra charge per order). The past month you've had a total of 8,274 orders, which results in an overcharge of $1,654.80 So instead of charging you that amount, you were charged for the value of the monthly Premium plan.” Confused, I tried to explain that these were IMPORTED orders and there is absolutely no clear verbiage about this in their terms/plan details/etc. I exchanged a few more emails back and forth trying to defend my position while being bounced back and forth by at least 5-7 different support team members. Almost every response I got was from someone different. Finally, they concluded that I, in fact, WAS mis-charged and would be refunded. The literal next day (and obviously before I had gotten my money refunded back), I had another email from a different support member requesting that I remove my initial review — which really didn’t sit well with me. Mind you, my first contact with them was on April 8th. It is now May 19th and I had to send them ANOTHER email yesterday because they still have NOT refunded me. I will leave the other names unmentioned but Dana was the only support member that I feel was truly trying to provide me with any real “support”. So thank you, Dana. I do appreciate that you tried to help.

I have used (what was formerly Etsify and now Shuttle) since the end of 2018 and it is hands down an ESSENTIAL app if you manage an Etsy shop in addition to a Shopify Storefront! In fact if I only could choose one, this would be it. Don’t waste your time trying to find another app to manage transferring your reviews/products from Etsy to Shopify. This is the one you want to invest in. The interface is extremely simple and easy to use and the new features are PERFECT. I’d like to point out that the nearly 100% of any negative reviews Shuttle has gotten thus far have to do with “support” — which I can personally say has not been my experience at all. Nimo has been extremely helpful and responsive any time I’ve needed any assistance and I can tell that he truly cares about his work! As someone that manages all aspects of my own business (as I’m sure a lot of Shopify stores do) I think it’s insane that people are so quick to leave 1 star reviews undeservingly. Not sure if Nimo has help or not, but I think he’s doing a wonderful job to provide us with an absolutely innovative, essential tool at a fair price AND manage his support. I think Shuttle deserves more than 5 stars! Thank you so much for your hard work, Nimo! I truly cannot wait to see how Shuttle continues to evolve! PS - I was NOT coaxed in to leaving this review with any kind of incentive and my opinion is 100% my own. My Shopify store is theurbanflair.com and my Etsy shop is theurbanflair.etsy.com — I am PROUD to be a paying customer

Wow! This app is really going to change the game! Essentially, you get MANY apps in one. Here are a handful of the amazing features I’ve discovered thus far: - Fantastic, speedy support - Wide range of look & feel customization options - Integration options (biggest advantage for me is Judge.Me, but there are a ton more!) - Both collection AND search filters with the ability to create custom filters for different collections, if desired - ***HUGE benefit you likely won’t be able to find anywhere else: Filter by variant where image seamlessly switches with variant selection!*** - Ability to create search synonyms - Merchandising/boosting/pinning specific products - Filter by tags, collections, product options and more — manually select the specific ones you want shown or have them automatically all shown - Quick view on search result products - Custom collection or search banners - Search analytics I’m still playing around with everything so I’m sure I’ll uncover even more advantages as I go! Feel free to check out my search for yourself: https://theurbanflair.com/search?type=product&q=case Thank you, Jason and ComponentPro Support Team for amazing service and a brilliant app!

Unique app concept. Never seen another like it. Definitely excited to use the customize option and see how my customers feel about it! We are more than happy that we could be helpful to your business in a way. We work really hard to achieve not only your satisfaction, but your customers satisfaction to! Keep in mind that we are working on new features that should be released in a month or so. Best regards, Ninety9 team!

Don’t bother looking elsewhere! Made the switch to Judge.me a little over a month ago and I’ll never look back! The price for value is really bar none. If you want to (and personally I think you should) pay the $15/mo, you get a FULL suite of premium features that is literally HUNDREDS of dollars/month elsewhere. Additionally, support is amazing — a great team of nice humans which is super appreciated! Thank you, Javi, specifically for your lightening speed assistance! :)

I greatly appreciate the dedication and support Baris has given me and my store! Schema is so over my head, so I am very thankful for the help!

Extremely user-friendly! I LOVE that I can create custom tabs for all of my collections, specific collections OR individual products! You can add HTML, images, you name it! Adjusting the look and feel is incredibly easy. It integrates perfectly with Loox AND the support team is AMAZING! The response time is SUPER quick and they were able to help me adjust a feature in NO TIME — literally in minutes. Easy Tabs is seriously worth every penny!

This app is easy to use, requires minimal coding and the support team behind it is very dedicated to making sure you understand how to use it! I’m really liking it!

In the process of getting this all set up, but so far very impressed with customer service! Thank you Rabbani!