White Lion Athletics

****UPDATED 17 November 2025**** Service has improved in terms of chat response time and trouble shooting. Problems are not solved within the same chat for LIVE SUPPORT. Previously, this was not the case and our previous rating reflected that. Written resources that are referenced in the chat are also easy to follow. Thank you for the improvements. UPDATE 26 JULY 2023 ***DOWNGRADED to 1 sTAR***** Declining Service has lead to changing our review. Please read below The Customer Service has declined ******** Keep this in mind when you buy an app, you are paying for the Customer Support as much as you are paying for the functionality of the app. Anuj is amazing. The response time and quality of responses is superb. I would recommend this to anyone simpLy because the service is excellent. The App itself does what is required for Affiliate Tracking. Recommendations: allow for more branding on the Affiliate Dashboard itself. Adding branded imagery in the background would be great idea as well as offering more branding on the Affiliate Welcome Email.

With ALL APPS*** customer support everything. App function could be theoretically great - on paper. When things go wrong, how good is the service? We had an issue and received a very fast response (under 30minutes) and which allowed us to fix the issue.

Down grading from 5 star to 1 star. The service side does not match the price tag on this app.

Service is top notch all the time!

We had issue and it was resolved very quickly and we appreciate it. If an issue does arise, know that it will be taken care of quickly when you reach out to them by email.

UPDATE (15 Months of USE): The service and support keeps getting better and better. The consistent quality of service with the support team is found in fast Turn Around Times in answering questions and trouble shooting. We love this app. UPDATE (September 8, 2019): 6 Months in, everything is still excellent and the service is better than ever. We highly recommend this APP on the Customer Service alone; however, the APPs performance is awesome as well. Remember This: when you purchase any product you are also purchasing the service that comes with that product. The Customer Support for this app is unparalleled and exemplary. Thorough and detailed explanations are provided by phone or email and in the timely manner. The app is also awesome and very powerful. It actually makes planning out your shipping very educational and enjoyable.

We signed up for the Free Trial and Customer Support - aside from some seemingly automated follow-up emails - has been poor. In fact, responding to the emails has not been possible because the links in those emails have not worked. Online chat has crashed and no follow-up was made regarding this. Calls to Telephone support (4 days ago) have gone to VoiceMail and a Call Back has not been received. An email was sent up for Booking a Phone Call. The links in the email did not work. An email was sent (3 days ago now) explaining this and there has been no response yet .

Customer support is Top Notch! In world of APPs Customer Service is the biggest source of failure. nerParcel gets the job done and gets it done efficiently. Keep up the great work and keep raising the bar for performance! Thank you!