Kawaii Corner
United States
Reviews (4)
Saves me to much time auto tagging customers and products so that I can have clear data. Support also helped instantly when I was trying to create an automation and got stuck. A+++
Simplee Memberships & Rewards has been incredibly easy to use and install. The setup process was straightforward, and we barely needed any guidance to get it up and running. It's a very intuitive app that makes creating and managing memberships hassle-free. One of the biggest advantages is that there are no transaction fees per member purchase, which is a game-changer compared to many other Shopify competitor apps that charge fees each time members spend. This has saved us a significant amount of money. The support team is fantastic—they respond quickly and are always patient in explaining anything we don’t understand. They’ve been a huge help in making sure we maximize the potential of the app. My only feedback is that I wish we could sell memberships directly through the POS app. Right now, our in-store associates have to reroute to the web browser on the iPad to sell memberships, which adds a bit of extra time. That being said, we’re excited to see how this app continues to improve and scale. We can’t wait to see the upcoming enhancements!
Very detailed reports with all kinds of metrics you would want to run a store. Amal from support helped me with a complex report needed.
Smile is great due to their features and partner integrations. ***POS users this is something to be aware of.*** 3 stars because we use mainly the POS feature. When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction. Lisa, Jade and Lynn from the support team is great! 5 stars!
Developer reply ·
Thank you for taking the time to leave a review! We are glad that you find our team helpful :) When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost. That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!