The Dry Eye Shop

It's a very slick program, but definitely not right for my clientele. It was expensive (due to large customer database I had to be on the $600 plan) and I suspect it really is much more useful to people who are heavy on the email marketing (I'm not). I sell medical products and I think my customers saw it as too gimmicky. I have a high percentage of mobile sales and the widget was always in the way - a real problem on small screens. I reached out to my entire mailing list for feedback to see if they cared whether I kept it or not, and the only people that replied said to ditch it, that they had too many point programs to keep track of anyway. They found it too complicated to use. - I probably would have been more motivated to keep it if I could have had more options in terms of custom defined actions for point awards (beyond the fb/tw shares/likes).

After 13 years with Nexternal, we migrated to Shopify Advanced recently. There were a great many reasons for the migration but lack of a CRM for Nexternal was very high on my list as our customer service were having to cross-reference information in about 5 different places which was inefficient and error-prone. I tried out Gorgias because of the integrations and good reviews on the support, then rolled it out to staff prior to our migration, then shifted over completely with the migration. I've been very happy with it across the board. It's made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place. We can share things much more efficiently. Romain is terrific, response times on all questions are lightning fast, and it's not just about getting an answer - things actually get modified or fixed right away. Excellent tool that works great for my business.

It works! But the interface to assign relationships is painfully clunky and badly needs some rethinking. Very difficult to just visualize what's been set up and what hasn't. If we were larger than we are (more product groups) - we're about 250 products excl. variants - I can't imagine how I could keep this thing up to date. We recently migrated from Nexternal which let us hand pick every relationship for every product which was absolutely awesome but an awful lot of work, so I really appreciate the ability to group similar products rather than only to be able to assign individual products. But by the same token.... maintainability will be a challenge without a better interface.

Relatively early days for us using this app but it's working beautifully for our needs thus far (with really no change to default settings) and I REALLY appreciate it. We have a very maintenance-intensive customer base, with frequent phone calls for order modifications, so having something like this was quite necessary. I was surprised and pleased to find how seamlessly it works with ShipStation! First order I edited, I checked to see and yes, the original disappeared and the new order appeared in ShipStation pretty much immediately. - From the spot checking I have done, it's doing great with inventory adjustments. That's crucial for us as we have very closely managed stock due to chronic industry shortages. - I have not used their support much at all but when I first downloaded it and was looking for a feature that was in beta if I remember right, they were very kind about immediately activating it for me so that I could get started. I will probably post more when we've used it for awhile and have done more staff training on it.

The five stars are for Ralph. We migrated 13 years worth of orders from our previous platform (Nexternal) which involved a ton of work and troubleshooting on our end massaging data output from the old system before it would be anywhere near ready for import. We hit some unexpected snags, including overlooked technical problems in some of our source data. Ralph was always very prompt and helpful and courteous as could be, beginning to end, despite all the challenges our project posed. He spent more time on it than I ever could have expected.

Easy to figure out and use. The team was very prompt and helpful getting a little bit of custom coding done.

Whaddyaknow it just worked, and in no time flat. Of the umpteen apps I've incorporated during our gargantuan task of migrating to shopify, this was the simplest and fastest to get going and the easiest to test. A relief after navigating through complex issues and compatibility problems with so many other apps.