EZ Importer ‑ Order Importer
View in Shopify App Store ↗Reviews (77)
Really helpful team, comprehensive documentation and import capabilities. Takes a reasonable degree of learning to understand how it all works, but Highview offer all the support needed. Highly recommend for historical order importing/migrations.
seemed great, but minimum credit purchasable is 1000! i only had 100 orders to import, but don't want to pay $75 for no reason!
Developer reply ·
Thank you for sharing your feedback. I’m sorry our standard credit packages didn't align with your specific needs. Our packages are designed for merchants running larger imports, which is why our minimum starts at 1,000 credits. We reached out via email to offer a custom pricing option for your smaller import, and we are still more than happy to help you find a solution that works for your business.
We installed EZ Importer to help bring in ~480 orders from one of our Canada-based partners... goal being to pick/pack/ship their US orders and reduce overall postage costs. We found EZ Importer to be *very* easy to use, albeit with a tiny bit of consultation to their help documentation. And whenever we could not identify the proper workflow ourselves (I'm no genius), EZ Importer's customer support team (we worked with Elizabeth) was HIGHLY responsive, courteous, and quite proficient in providing guidance. I'd highly recommend EZ Importer for my fellow Shopify enthusiasts, as it saved us an enormous amount of time and money!
Impossible to buy less than 1000 tokens (75USD) even when we only need <100. Very unfortunate, greediness never works.
Developer reply ·
Thank you for sharing your feedback. I’m sorry you had a hard time purchasing credits. Our credit packages are designed for merchants who typically run larger imports, which is why our minimum package starts at 1,000 credits. We previously offered smaller packages, but over time we found that most merchants using our app needed larger imports, and focusing on those use cases allows us to provide better support. This decision wasn’t made out of “greed,” but to ensure we can serve merchants effectively. We sent you an email to see if there’s anything we can do to help get your orders imported. We never want a merchant to feel stuck, and we’d be happy to help you in find a solution.
This is a great app - detailed, functional and with great support. It's saving our team a lot of time in generating draft orders from a spreadsheet to avoid duplicated work.
VERY impressed with EZ Importer. We send out annual mailers (nothing beats Shopify's discounts on shipping) and used EZ Importer to bulk-upload our mailing list(s)!! Now, we can bulk-create shipping labels and get our holiday free-beez out all in one place. Very straight forward and EZ to use!
Did the app just break and is useable now?
Developer reply ·
The app is working fine; we haven't had any problems with any merchant uploads. You sent us an email about an order not being imported because the SKUs you uploaded could not be found in your store. We checked to see if there was a problem with the app or if the SKUs in your file were not in your store, and when we searched for the SKUs using Shopify's Product API, nothing came back. We let you know that our system treats the SKUs as case-sensitive, as our documentation clearly states, to see if there is a case-sensitivity issue. Instead of helping us troubleshoot your data, you told us we were incorrect and needed to fix it, even though the issue was with your file rather than our app. We tried to work with you to determine the issue, but you were unwilling to cooperate and sent us a short and frankly unprofessional response. We've always been willing to help merchants no matter what the problem. We're always happy to help if there are any upload errors, whether the error is with the data being uploaded or if something else is going on.
After spending 2 hours trying to import orders, I can say there is bad, worst and then comes this app. Template privided is useless. Fields are not recognized. Interface is confusing. Highly unrecommended.
Developer reply ·
I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide. We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back. As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help. We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.
Sencillamente espectacular. La facilidad de uso es impresionante y la versatilidad para crear plantillas de importación con los datos exactos requeridos es fantástica. Me encantó que me permitiera hacer "tanteo y error" con mi proceso de importación, al dejarme eliminar los pedidos de varias importaciones no satisfactorias y recuperar los créditos adquiridos para volver a intentarlo, una y otra vez. ¡Recomendadísima!
EZ is the simplest way to describe it. Once you import for the first time, you have the perfect template to import time and time again. We import large orders to save time and print massive amounts of labels instead of entering them individually. Their customer service department is fast to respond and will help you create your CSV template to make the process smooth and easy. Could never imagine holdiay season being the same if we had to enter everything on our own.
so difficult - there should be a basic quick version of this....if you dont need all of the data...though Elizabeth was quick coming with email help....if someone had been available for 20mins zoom or teams then we would have solved it...but here i am 6 hours later and no further forward
Developer reply ·
I'm sorry you had a hard time with the import and weren't satisfied with the support. We worked with you letting you know from the beginning that you didn't have all the data needed for the import. You were trying to import customer spend data directly, which the Shopify API doesn't support. We were up front about this from the beginning when you emailed in, even recommending that you look for another app in the app store that might be a better fit for you. We were clear from the start to try and ensure no time was wasted. We've always been very upfront about only offering email support and responded multiple times during the day and in a timely manner. We were very thorough in explaining what is needed and upfront when the app can't support the data you wanted to import. As for the refund you requested, according to our records you never purchased any credits so your account was never charged. You were still using the 50 free credits.
The app works perfectly and, on top of that, customer support Elizabeth's patience with my dumbness was enormous. Thanks!
I panicked when I found out you could not import orders from Shopify and was so happy to find EZ Importer. I had some difficulty properly mapping the fields but Elizabeth was a lifesaver. She was beyond helpful and super responsive. Thank you for an amazing app and customer service.
Elizabeth in support has been super helpful at getting us up and running and addressing the issues we were having. The app isn't perfect with importing orders between Indiegogo and Shopify, but it has certainly helped streamline our fulfillment process.
If you are migrating from another platform - hands down the best we've found. Migrating over from Shift4Shop (formally 3dcart). We already migrated our customers over using .csv file manually. This app already has many other platforms mapped out for you, so pleasantly surprised to see ours listed. I just had to download the orders using .csv from Shift4Shop, check the mapping on the excel spreadsheet and upload it using this app. Had 7k orders to migrate and only cost $200.00 using this app - worth every penny. Took about 3 hours total to map the fields and then migrate all the orders. Do not hesitate to use this app - very affordable and makes migrating much easier.
Elizabeth was simply amazing. She helped not only with a transfer from one shopify website to another, but also showed great patience with the amount of questions that we asked her, and all within 2 hours of an email. Simply amazing. Keep up the great work
The app is great and helps our work easier. 100% recommend if you migrate your website to Shopify. The support team replies to emails in a timely manner .
We used EZ Importer to import thousands of orders from our Kickstarter pledgemanager. The task was daunting. The customer service team at Highview did an INCREDIBLE job. We asked a ton of questions, well before we ever installed the app, and their answers were clear and thorough. The documentation is excellent - easy to understand, and matches the experience of the app. We have been able to import thousands of orders seamlessly. Yes, you have to learn how the app works, and you have to understand that imports via csv are an exercise in getting every detail exactly right. It's always like that. What makes EZ Importer unique is that they make the experience as effortless as possible. It's a great app, really well designed and functional, and the staff is even better.
I used this for importing crowdfunding campaign orders, and I must say... this was a LOT of work.... Creating the mapping should be more easier in my opinion. Was so daunting and required a lot of reading. Should be pre-selected automatically. Should be more intuitive and visually understandable. It took me more than 15 hours to set things up, did test-imports about 10 times, tweaked settings, and I still made mistake on the actual import! (Yes, my fault after all but I had to manually fix them until 4am) Not sure if I saved time or spend more time and money with this app. And I feel test-imports should not cost the credits. IT'S A TEST! Until you feel confident the settings are right, you shouldn't feel stressed about losing the credits. I still have couple more rounds to import so I hope I won't screw up next time. If you are using this app for one-time import, I am telling you now, it is gonna be a lot of work. If you are not a good reader....good luck.
Developer reply ·
Thank you for your feedback! We love hearing from merchants especially if they are pointing out ways for us to improve the app. I sent you an email so we can better understand the struggles you've had. I would also love hearing your suggestions on how we can make the mapping process easier! I wanted to point out a few things. First, we have a support team that's here to help. We encourage merchants to reach out to our help staff who are here to help you with the mapping. You can reply to the email I sent if you still have further questions and we can help you make sure the mapping is configured correctly. I also wanted to let you know that you don't have to pay for test credits. We give you 50 credits for free that can be used for testing. When you delete any imports, the credits get added back. This way you can test as much as you need before doing a full import. We have this documented in all of our materials but I'll look for more places to put this in the app so it's clear. Thank you for bringing this up! Thanks again for the feedback and please feel free to reach out or reply to the email we sent as we're happy to help you further if you need it! Ralph Co-Founder and Developer
We were able to successfully import over 150,000 orders into Shopify from our legacy platform using the EZ Importer app. The process went very smoothly. We appreciate the great functionality and customer support! We'll continue to use EZ Importer for our importing needs in the future!
A lifesaver! I needed to take an external excel sheet that was ONLY names and addresses (thousands of them) and turn it into actual orders in my Shopify store. Their support team (shout out to Elizabeth!) helped me every step of the way. It's not like some apps where you have to "learn the app" - they do all of the footwork for you. They answer emails promptly and work diligently until your desired outcome is achieved.
app works great, saved me a lot of time with the ability to upload multiple orders. and great customer service.
I can't say enough about the customer service. I was struggling to map the fields and was about to give up, but Elizabeth was kind enough to do the mapping for me! Now the app works exactly the way I need and is going to make organizing my partnerships and their orders much easier. Highly recommend. Thank you!
I used this app to help import my orders and customers from our old store which was hosted on GoDaddy's GoCentral online stores. The support from EZ Importer was INCREDIBLE. Super responsive and thorough and I highly recommend this app!
I used this app to import old WooCommerce data into Shopify. The data mapping was pretty intuitive and easy to use. I tested our imports probably 20 times to get it just right, but I was so thankful that I was able to easily delete and redo any imports that looked off without wasting any of the 50 free credits that they provide. The support team is so helpful and responded quickly. Overall, even though data imports are not fun, they really made it as seamless as possible.
Major time saver. We import hundreds of orders a week from CSVs and as long as the files are formatted to map correctly, the system imports them at about 1 order every 2 seconds. If I had to import the orders manually, it would easily take 2 minutes per order. Also must say that the customer service is great!
Used this app to upload 2k+ orders from a national TV airing and it worked great! Team was incredibly responsive when I needed help. Couldn't recommend them more!
As part of migrating from Yahoo stores to Shopify there was a herculean task in front of us to migrate the existing orders in the way they are being displayed in Yahoo store. I looked at several apps and tested them but didn't do the job and finally ran into EZ Importer app and from the get-go, Ralph had provided excellent support. It would take sometime to get used to the way EZ Importer works by creating datamapping etc and once it's done it's a peace of cake to migrate the orders. Ralph had extended great support above and beyond from start to finish and I really appreciate it. Ralph you Rock! Keep up the good work and thanks much for putting together this app! I hope you would add the feature to migrate the tracking info too. Nevertheless, it is a fantastic app and highly recommend it.
We used EZ Importer to transfer all of our existing orders into a new store and this app made it super easy for use to do that, not only that we needed to transfer credits for a different import into a different store and their customer service made it seamless for us to do that at a record response time!!! Great app!!
Used this app to import all our crowdfunding orders from BackerKit directly into Shopify. Worked well and support from the team was great. The ability to test a few imports (5 records etc) and also "reverse" them is very reassuring. Overall it helped us import our orders into Shopify to help us fulfil and also centralise all our customer records.
This app is exceptional - it requires a really fine understanding of the details, but you should care about that if you're doing something serious like importing orders. Even more importantly, the support is amazing. I worked with multiple people when dealing with a complicated migration and found them to be knowledgeable and willing to help. Huge fan.
I needed to transfer my customers and orders from one Shopify store to another, and EZ Importer gave me exactly what I was looking for! In addition, Ralph (co-founder and developer) was extremely responsive and helpful in answering any questions I had along the way. Strongly recommended!
Has been more than outstanding, and more than I needed. The app works flawlessly for me to import orders to my store from external sides. Could not be happier with its functionality and reliability. It takes a few tries to get the imports to be correct and match up. But it is smooth sailing from there.
Used this app to port over 8 years worth of sales records — after some trial and error with their robust import option set (and EXCELLENT support from the team at Highview Apps) we were able to achieve a perfect port of all past records into our shopify store. Great work, Highview Apps!
I used this app to import over a thousand orders from Magento. It worked as described. No issues. Saved a ton of time.
I used EZ Importer to import over 1000 orders into Shopify. The data mapping is a little tricky, but the app allows you to run as many tests as you need in order to make sure everything is perfect. Once I got the hang of the data mapping, everything worked like a charm! Customer service is very responsive as well!
I'm so happy to have found this tool! We have used EZ Importer to migrate complex historical order data from Woocommerce to Shopify Plus for a couple of different clients and it has made life so much easier. The built-in data mappings save a ton of time and the support is unparalleled. Highly recommended!
Great customer service from EZ Importer! Provided quick feedback and solution to some queries we had.
This has worked great for me and when I needed a little bit of help from customer service, they were extremely quick with their reply!
Definitly the best customer service ever met on the platform. Ralph was fast, accurate and very helpful. Definitly recommanded for multiple platform sellers
I would give 10 stars if I could! Excellent support, really fast to reply and actually Ralph got in touch even before I did :) He also cut me a great deal on the credit as I had to import a lot. Excellent product and service.
Useful for fulfilling Kickstarter and Indiegogo backers with Shopify. Custom templates are easy to make.
We used this app to bulk import late addresses from our recent kickstarter. The app works incredibly well! Haven't had any issues and ended up using it for a few other imports - overall a really time saver and the app is well thought through. I can't speak to the customer support because i never had a reason to reach out. I can def recommend this app if you wanna import some orders.
Fantastic app! I used the included 'Shopify to Shopify' template to import data from an old Shopify store, and it worked perfectly. I had to perform some custom mapping in order to import customer data and order data from an old WooCommerce store - but after several test imports and some tweaking, successfully imported Woo, too. Pricing is straightforward and seems like a great value. Thanks for the great app!
I was very impressed with the ease of use, the clear instructions. I was even more impressed with the speed of the technical support. Ralph was super-helpful IR
Excellent app - makes the task of migrating from another e-commerce platform (Squarespace in our case) to Shopify very straight forward - customer profiles kept intact and Shopify analytics fully populated with historic orders. Ralph is also super responsive with any queries you have. Everything essentially worked perfectly. The app is quite dependent on the quality of data you have - the better quality the data, the better the import!
I used this app to migrate all orders from an old obsolete Shopify POS account, following the introduction of multi-location inventory, to our current Shopify account. Great support team who assisted with all stages in the process; from the data mapping to crisis management when I overlooked the impact of not automatically archiving the imported orders. Very happy with the app and the results from using it. Can't thank Ralph enough for all his help. Do not make the same mistake as myself and overlook the chain of events triggered following the import of these "new" orders if not automatically archiving. Our first attempt at the import of nearly 3,000 orders, started to affect inventory and order management, triggered automated order confirmation emails, product reviews etc. The only issue we had with our second import attempt related to refunded or partially paid orders. As these were not fulfilled and paid, they were not automatically archived following the import.
You can expect ROCK STAR support from these folks. Their product is great and their service if fantastic!
This app seemed intimidating at first but with the great resources and support from Ralph and the HighLevel team I was able to test and re-test to ensure our entire order history data got uploaded to our new Shopify platform successfully. I was very thankful for the resources and support this team provided. Above and beyond! Highly recommend.
We tried other apps without success, for a migration from magento to shopify. EZ Importer is absolutely the best if you needs right orders value and right reports from analytics. We are in progress for 20k orders migration after a deep test, using documentation and support via email. Recommended
This app is the best. Simple and easy, it import all my orders from another platform in short time.
This app has an easy to use interface. Once you get the data mapping set up, it is simple to import orders. One downside was there was no way to pull inventory. Had to do it manually every import. After talking with Ralph, they set up a way to pull inventory automatically when you import orders. Very impressed with the customer service and attention given by Ralph. Highly recommended if you are needing to import orders to your Shopify site.
It's not cheap, even after special pricing for volume, but it's a solid app that does exactly what it advertises. After a few days of cleaning and arranging our data and a couple of quick fixes helped by the solid support, we had no trouble importing ~90k orders into Shopify in about 36 hours. One suggestion: let us input default values for fields directly from mapping, so we don't have to add for example a long column with the same country code in every cell. But still 5* and highly recommended for big order imports.
We were having trouble finding a solution to import the number of customer orders from our old site to our new site - and it is pivotal to our loyalty program. EZ Importer was exactly what we were looking for and solved all of our needs! Data mapping is confusing but the owner Ralph was extremely helpful and walked me through every step of the way. He was so nice and accommodating, even offered to be available if we needed his help over the weekend. He was also extremely responsive to all of my many questions and did specific mapping for our store. Cannot recommend highly enough - great app - did what we needed it to do with amazing support. :)
I had no hesitation to give this app a 5 star rating. The app was intuitive, documentation is well written and we did not experience any bugs from the app. The cost is also fair and reasonable. But what separates this app above the others is the service & support that Ralph provides. Excellent response and a true servant attitude. Thank you Ralph for all your help.
Great app, and great support. Highly recommend. Had some issues with a bit of an outlier bug, and had support help me in no time. I do wish there was a way to preview an example of the order that is going to be imported before you actually import it, but that's really the only thing I would suggest adding. Thanks!
We often have invoices with 100+ items. It can be a real chore to enter these into Shopify. This app makes the task a breeze. We generate our orders in google sheets and export them as CSV files then use this app to import them. As long as you've mapped the columns correctly this works very well. Also the customer support has been quick and great. I'm thrilled this app exists! Thanks Ralph!
This is a very intuitive and easy to use app to import orders from other systems/ sources! Ralph was very helpful and responsive in answering all of our questions and providing additional suggestions and insights. We would definitely use this app again if ever needed and explore other Highview Apps as well due to the positive experience working with Ralph!
This app is remarkable! It delivers on what it says it will, is very easy to use, and the support is off the charts in terms or responsiveness, friendliness, and prompt issue resolution/troubleshooting. Solid app; beats out any alternative out there.
the app developer is really helpful and fast response. He helped me out on my special mapping request and I am now using this app to import now. It is a well designed and coded app, fast, clean and easy UI.
Fantastic App. Fantastic support. Couldn't recommend highly enough :)
This is a great ap - easy to use, and the customer support is unreal. I was given support over an issue before I even contacted them about it. Then I screwed up my import again because I wasn't careful, and I was pleasantly surprised to see that when I deleted the orders I had imported using the ap, the credits were returned to me. Awesome! I will definitely be using this ap for all my order importing needs.
The five stars are for Ralph. We migrated 13 years worth of orders from our previous platform (Nexternal) which involved a ton of work and troubleshooting on our end massaging data output from the old system before it would be anywhere near ready for import. We hit some unexpected snags, including overlooked technical problems in some of our source data. Ralph was always very prompt and helpful and courteous as could be, beginning to end, despite all the challenges our project posed. He spent more time on it than I ever could have expected.
Used this app for a very large order import. Incredibly helpful, knowledgeable and quick to respond. A pleasure to work with. Everything went wonderfully smoothly.
Support was great and very responsive. Data mappings were pretty easy to get set up. We got 800 orders imported and submitted to our shipping company for shipment with ease. Thanks for the great app!
Worked like a charm! Support team was happy to help! Also offered to refund credits / money incase the data transfer did not work. REc'D!
Fantastic app for importing data easily from other ordering platforms. I imported all my old orders from Celery and will be importing orders from Amazon as well as old manual invoices from Xero. Now my customers can see ALL their orders in Shopify and my reports can go back further in time. Developer is super responsive and fixed many issues that surfaced during my first import. If you have old orders (or even new orders) that were placed in systems other than Shopify this is a great tool for moving them into Shopify.
I would give the staff 6 stars if I could. I use both EZ Importer and EZ Exporter to map data through Shopify to create invoices and automation scripts. These apps are THE best interface for mapping I've found.
