Koss Design -
Ireland
Reviews (7)
Disaster, review are not showing up Brian from the customer service makes me waste my time, spend years to collect the reviews and now all it seems to be lost, avoid at any cost.
Developer reply ·
We’re really sorry to hear about your experience, we understand how worrying it must feel when reviews seem missing. After looking into your case together, we found that the issue wasn’t with your reviews being lost, but related to how Google Product Ratings was set up across your two stores, as well as the Product Ratings program not being fully activated on Google’s side. We’ve since helped align the product data and submitted the necessary setup for Google Product Ratings, and we can now see the majority of your reviews marked as “ready to serve” in your Google Merchant Center. At this stage, we’re just waiting for Google’s final processing/approval, which is unfortunately outside of our control. Your reviews are safe, and we’re here to make sure everything displays correctly once Google completes their side.
Nayan has been an outstanding support from the very first day he joined the support team for my account. I can only highly recommend him. He is truly on top of his game - always available, always friendly, and always willing to help. PushOwl/Brevo is very lucky to have him!
**September 2023** Customer service became so slow AND NOT wiling to deep-dive to help, just to close tickets** I have realized I lost thousands euros, thousands!! In people not being able to go properly into the welcome flow. I have raised concerns, but support answered there were no issue. I decided to try by myself with a new mail address and I haven't received the welcome mail! I was right, and I had to be extremely pissed towards the support so that they decided to escalade the issue internally, explaining that indeed there was an issue, but the pain is here, thousands euros lost in welcome flow. My business is at risk, terrible.
Developer reply ·
Sorry to hear you're having troubles, the team has reached out to get all of this resolved!
**SCAM APPROACH*** I took Gorgias just for a trial and guess what? at the end of the trial I got a bill to pay per month of 540$!!!!!!! I'm now waiting for an answer from their billing team but this is such a scammy approach as I only tested the platform for a week before probably going to their first plan of 10$! This is really a scammy approach, even when I tried to downgrade the plan it was not working, my god!
Developer reply ·
Hey Koss Design, Thank you for taking the time to share your feedback with us! It's heartbreaking to hear that you're feeling scammed! Our Billing team has reached out to you to explain the situation and address all the concerns you have. At Gorgias, we strive to provide transparent billing practices to our clients and we are committed to resolving any issues that may arise as quickly and efficiently as possible. Thank you. 🙏🏼
they destroyed my website with the geo location redirect, it cost me 2 day of sales and the issue is not yet resolved, it is a nightmare, clearly.
Developer reply ·
Hello to our friends at Koss Design Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with SALES ROCKET. I want to extend my sincerest apologies for the negative experience that you had with the app on your website. Just to clarify, we weren't able to consistently reproduce the issue and we suspect it was some other app on your store conflicting with ours which caused the issue. Our developers looked deeply into the issue, but could not determine that the issue was emanating from our app. The best way to fix such issues is for live troubleshooting where we share screens and get more info to diagnose the issue. We requested for a live screen-sharing call to further troubleshoot the issue, but you denied it each time. I want to assure you that you are important to us and getting your issues fixed is our priority. If you agree to share more information over a live screen-sharing call, I will ensure to have our best developers work on your case and get it working ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Sales Rocket Support Team
literally destroyed my website and they are telling me that the people to blame is shopify, while the issue came directly afer installing their app i'm literally dreaming here
