Project Ratchet

Seriously good service! And I am talking both the actual shipping solutions, and the customer service, attention to detail, care and support from the Flavorcloud team. Since we onboarded almost a year ago, I've been able to direct every single question to a single person, Ryan. They don't hand you off to some overseas support-line with two days response time or ask you to talk to a chatbot. Ryan genuinely answers any questions or concern we might have usually within minutes. A few hours, max. Not days or weeks. And they take our very specific questions and problems we run into seriously. This says a lot about the actual company, that they let customer support issues reach all the way to the top, and the developers. Just today I found some functionality we would find useful in our company, I let Ryan know, he spoke to the CEO, and the development is now in the pipeline. We would not trust anyone other than the Flavorcloud team with us-based international shipping.

*Edited review after resolution. I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually. Compared to what else is available, they're a top option.

Great support and functionality even on a Sunday evening! Would recommend.

Super helpful staff, all the functionality you could want without having to custom code. Sometimes the functionality is overwhelming because there's so much, but if that happens, the staff is there. Very happy.

been using for a good while, very happy with the app and pricing. Best support in the game.

Gives me everything I need to make inventory purchase decisions and better understand my customers. Super fast. Use it everyday.

Tarik Selimovic the product manager was really proactive and helped me with my application. When I had my inquiry, he responded instantly at Saturday night! Excited to use this app knowing there is such a great team behind it

Tarik Selimovic, the product manager, was really proactive and helped me with my application. When I had my inquiry, he responded instantly at Saturday night! Excited to use this app knowing there is such a great team behind it

great, great app! very happy with it so far, easy and seamless. i would download it again.