Gogo Lush
United States
Reviews (5)
BEWARE: I canceled and they still continued to bill me. Dishonest company. I wouldn't trust them with downloading this app. Even after asking and seeing that the app was not used, they refused to issue a refund.
Developer reply ·
100000% delulu... Facts: Store forgot to uninstall and asked for a refund. We actually said OK when we didn't have to. We refunded her a month and then she turned around and gave this review. We have the receipts. We have a company wide policy of treating people the way that we'd like to be treated. Unfortunately not everyone does.
I've been with Rebuy for a littel over a year. There are some great things about rebuy in personalizing the customers experience but a lot of glitches as well that cause many customer complaints. I speak with rebuy maybe only once every few months. My rep I normally talk to was out of town for a long time and I was set up with a succes manager Max instead. We had a 30 min call and discussed some things we can do to make my site experience better for customers due to all the email complaints I have been receiving (6 changes we discussed to be exact). Their interface isn't the easiest to navigate so I asked Max to help. He did half of ONE task. When I kindly asked about the rest of the items he replied with a rude email that was jaw dropping telling me he "went out of his way" to do what he did and that I can do the rest of the things myself. WOW. Basically how dare I not be jumping for joy for him taking a couple minutes out his day to do what he did. Not the experience I would appreicate from a company I've given thousands to. I've also not seen any jump in my conversion rate since using this app.
Developer reply ·
Hello Gogo Lush Team, We are sorry to hear that you have experienced a difficult start in setting up Rebuy, and that the amount of help provided has not met your expectations. We understand that launching can be a daunting process, and we are sorry that our guidance has not been sufficient to assist you in a smooth launch. One of our executives will be in touch to discuss the situation further to see how we can assist and make things right. We are committed to resolving the issues at hand and look forward to a long fruitful partnership!
They are affordable and so helpful!! 24 hrs a day customer service. Other review apps don't have this customer service and are very expensive. 10 out of 10 recommend
unfortunately i have had an extremly hard time setting up the program. it isn't easy getting a hold of people to help you. if you arent doing their professional plan for at least $1500 a month then the help they give you is very minimal and it is very complicated. the customer support isn't responsive when you have questions. ive been trying to set up the program for a week and a half with over 10 hours put into it and everything is still a mess.
Developer reply ·
Thank you for leaving a review — we apologize for the inconveniences. Please know that we're continuously working to improve our pricing and packaging options. We've tried contacting you, but we have not heard back. Reach out to our team for assistance.
bailey is great! company is great. always friendly and saves me lots of time.
