Cubic Zirconia CZ

The team works hard to implement new features to make the app better and easier to use. We're excited to be able to edit our products in this way.

Pretty fantastic but can be damned intimidating-- especially if you've invested a bunch of time in the past to learn other email systems and figure this one will be as hard or harder. We became Klaviyo users in 2020 but didn't do much with it until a year later. We tried for the first two years but got stuck a lot. We attempted to hire Klaviyo experts but no one wanted to work hourly ad we didn't want to sign contracts for thousands of dollars per month and nothing really guaranteed from a completion standpoint. In the last couple years we've realized how much Klaviyo can do-- and figured out a LOT of the "how" to get it to do that just by methodically going through the video trainings on Klaviyo Academy. Plus chatting with Klaviyo support, which seems to be 24 hours per day most days. Those chat reps and the videos are a lifesaver! If you've considered giving Klaviyo a chance because you suspect it might do a bunch of great things you wanna do but don't know how-- but have held off, thinking it's "too complicated" to learn...give yourself a chance. We haven't figured everything out by any means but after two years we were well on the way to Klaviyo paying for itself and now 4 years after starting to use the software it's becoming a magnifier and amplifier for all of our channels and audience growth plus of course revenue growth. FWIW the Shopify integration was trickier than they said it would be-- but all in all not horribly difficult.

Interface is relatively simple to use. Unfortunately when you need them don't expect them to be there for you. We've been a customer of Signifyd since the app was new and have never filed for a chargeback claim reimbursement. We've used the guarantee for only orders that were concerning to us ('pay as you go' plan), but even those that were guaranteed never went to a claim so our account has been pure profit for them. We just found out that they decided to stop supporting the plan that we have been on and closed our account. They didn't send any notification that the account was going to be closed nor that it was closed, and no way to get it back without a $500 monthly minimum spend. Apparently small businesses aren't worth their time.

Dear Shopify business website owner/developer, They've got a bunch of great reviews that convinced us to sign up and give them our trust and money. Hopefully your experience will be better than ours was if you go ahead and install this app. Because our experience was pretty poor. And if we'd have been paying more than $5 per day I have to believe we'd have caught that poor performance and shut off the app and service many months before today. Your mileage may vary if you go ahead with this app. All we can say is take a look at our website and decide for yourself if we look like newbies who don't know a thing about marketing and are griping about something that's our fault. According to the retargeting solution's own stats, here are our results after 8 months of paying "Rontar" / "Dynamic Reargeting Ads" / WFP.ADVERTISING : * 124,000 impressions * 137 clicks (0.11%) * 1495.14 ad spend or paid Rontar ($10.92 CPC) * 675.75 Rontar-influenced revenue attributed Not exactly a home run, considering retargeting is billed as the lowest-hanging fruit and best return on investment for digital ads-- and this company claims to be an expert in doing so. After all, we can buy cold interested visitors for 15% of that CPC spend, with 20x the CTR and actually convert them to sales at a positive return. Here are the promises we were made before signing up: 1) Our retargeting ads would be seen on Youtube, Gmail, WashingtonPost, NYTimes, ESPN, Fox News, Weather.com Result: Fail. Not a single employee has seen ads on those sites. Nor to our knowledge have we received any referral visitors from those sites. 2) Average ROI of our 1000+ Shopify customers is average is 450% Result: Fail. Our ROI has been severely negative. Even if were we selling products that had no cost of goods cost, we'd still have lost money paying Rontar and whomever they allegedly paid to place ads on our behalf. 3) We told Rontar how many visitors we got to our website and our revenue, and said we wanted to spend 4% of our daily sales as a retargeting budget (estimated $16). Rontar said no problem. Result: Fail. We instead spent $5 per day every day, and most days had zero clicks. We asked why we weren't spending the requested budget, and were told we didn't have enough traffic to our website. 4) We confirmed cost per thousand impressions was expected to be affordable/competitive before signing up. Result: Fail. $10.90 per click and $12 per thousand impressions isn't efficient ad spend for a warm audience. 5) There are some basic ad customizations you can do yourself / our algorithms give our customers much more control over the customization of their creatives Result: Fail. Until long after signup, we did not have any way we could find to preview what the creatives looked like-- much less edit anything. Until we discovered a new "look and feel" tab in the app's settings that may not have been there when we originally signed up (or at the least didn't render an ad preview on our web browser as it did when checked today), we have had no idea what the ads look like they're supposedly running on our behalf. Repeated questions about this steered us back to the Shopify app-- in which until long after signing up and paying many months we were unable to find any preview. 6) We usually manage to increase an online store's sales by up to 10% Result: Fail. According to Rontar's own stats, they take credit for fewer than 1% of our sales 7) You should try out Drip Retargeting. It is a completely new approach to retargeting that helps move your visitors closer to the purchase by engaging them with different ads through their sales cycle. This approach was only available before in email marketing, now is possible in our advertising platform. Result: Uncertain. We can't even verify actual ads were shown, much less of some innovative type. 8) With your search traffic percentage it looks like you will have a significant CTR percentage from Rontar ads. Result: Uncertain. Is 132 clicks from 124,000 impressions over 8 months considered "significant"? If so, I'm pretty sure we are in the wrong business because any digital ads we've run ourselves have 10-30x better click-thru rates. 9) You should increase your frequency capping to 7 from 5 (many months after signup) Result: Uncertain. We thought we had already had a frequency capping of 15 impressions per person per month from the time when we signed up. Apparently it was arbitrarily set at 5, ignoring our signup instructions. 10) You can exclude products you don't want to show. Result: Uncertain. We provided a list of those products. And they may have been excluded from showing in ads. We don't know. As stated before, we never saw any live ads. But the PREVIEW of ads we saw today in the app was definitely showing items we had requested to be excluded. Summary: I don't want this to be flagged as defamatory. So I've tried to stick to just the facts. All 10 of these promises the app/company Rontar/WFP.Advertising/Dynamic Retargeting Ads did not deliver on are in emails to our company from their representatives or else on sales pages / app description of the company itself. Personally, I've never seen ONE ad supposedly shown by Rontar. Nowhere on the web-- nor on ANY of the websites they claimed to have been doing retargeting ads on. Nor has anyone on our employment team. That's despite the fact that our team spends a large part of our week on our own website and also browsing other sites afterwards like any consumer...and our company was paying Rontar for many months to serve ads on websites and online applications where some of our team members are regularly hanging out. Yet the app itself claims to have served ads. If they're promising to run ads and not doing so, I feel this company probably would have been outed from the Shopify app store a long time ago. So I must accept that isn't the case. I must accept it to be true that they are serving ads. Therefore, I won't say that the stats they provide in the app are bogus. I must accept that ads were served 124,000 impressions and clicked on 132 times over 8 months-- even though I cannot independently verify these claims from other sources (Shopify, Elevar, Google Analytics). Perhaps the data is there for us to independently confirm ads were actually served and clicked on...and I don't know how to find it. If so, I'll revise this review to say so. Even so, I must conclude they've done what we hired them to do very poorly in our case. Here are 3 things I can say for sure that Rontar does: 1) Whack our card every 7 days for more money 2) Send us an email receipt 3) Respond super-quickly to most customer emails I'm just sorry that the "respond super quickly to emails" fooled us for more than 4 months that this was a business we could trust to help its customers grow their business. After all, it makes you wonder when multi-month customers are reduced to asking simple questions like: "Presumably we have some sort of log-in to your website as a dashboard with analytics--- but no one here can find it. And though we were promised someone would look over our account and keep us informed about what we should do to increase things...unfortunately I don't really show any email communication from your company in the last 4 months (other than payment notifications). We'd like to have some idea of what we're getting for our money. And if it's worth anything, how we can be spending more with a good return." (The answer eventually turned out to be that the app name had changed from Rontar to "Dynamic Retargeting Ads" though a bit confusingly, we were still getting billed by another party (WFP.Advertising) and emailed by the original party we hired (Rontar). In the last couple months, we can find in our inboxes a couple times we asked a question and received no response at all. Questions like: "Hey it's been awhile since we could figure out how to log in to Rontar and see what's what. Shopify doesn't even have a Rontar app. What's going on?" Or "What are you doing for the money we are paying? How is the retargeting going? Can you help me take a look at it?" Still, nothing will upset a customer on a recurring charge more than 2-3 charges of "new services" while questions go unasked from 2-3 payments ago. And we've suffered that now enough times that we're saying enough is enough. We're uninstalling this app and providing three stars. And I took an hour and a half today to give my honest feedback here about this app and this company-- in hopes to save other Shopify owners a possible headache. To be fair, our company has seen similar non-results with these other automated ad-generating solutions, too. * Abaco * Poln * CommerceCentral * Shoelace Though we got great results from YahooCommerce/ Lexity before I guess they were closed down years back. After what seems to have been our 6th waste of money with an automated remarketing solution (Rontar), I'm beginning to think we were wrong to think dynamic retargeting could work for our business. But I don't really want to believe that. The model can and should work. After all, these are warm prospects and we ought to be able to compete in the ad netwrorks for their attention and make good on the "retargeting is among the best ROIs in all digital avertising" promise. Our remarketing efforts via email (Klaviyo) work fine. So hopefully the 7th time is the charm! If any digital ads service provider reads this and wants to collaborate to run our remarketing for CubicZirconia.com and our other jewelry brands, we'll probably sign up and give it a try. And we'll be just as effusive in our praise if your solution is worth it as we have been in speaking honestly-- but less than glowingly-- about the companies and apps who made big promises and didn't back them up. Hi, Thank you for the detailed review of your experience using our app. We were pleased to work with you, and our team truly regrets that your retargeting campaign's performance did not meet your initial expectations. In response to your review, we would like to underline that the bidding model is quite complicated. The ads are displayed on those websites and ad places which are the most cost-effective and optimal according to the campaign's settings. The number of impressions is verified with Google so you can be sure that all impressions were shown to your visitors. Let us explain how retargeting with Rontar works: people visit your website, review products and then see the ads containing the same products they reviewed in your webstore on other websites. All products are taken from your website's product feed. Additionally, we would like to note that all settings in the account are divided into 3 groups (general, advanced, look and feel). These settings can be reviewed and changed by the Customer any time. As we operate internationally, we receive payments via a payment processor. Thus, when you see transactions to WFP.Advertising, it means that you are charged for Rontar's advertising services via the WayForPay payment processor. To sum up, we would like to clarify that all retargeting providers work in a similar way. Your Account Manager tried different combinations of settings for your campaign but unfortunately it did not bring the results needed. Thus, if this is not your first try to use such a kind of ads from six different providers but all attempts were not successful, we would recommend you to select other tools to promote and sell your products. We always try to keep long-term relations with our customers and find the best solution for them. But, unfortunately, in this case the retargeting campaign did not appear to be as effective as we all expected. Anyway, we hope you will find an efficient tool to develop your business.

Easy to install with so many easy and awesome ways to customize the different widgets. We've had a few snags during our reviews import process from different previous reviews sources but support has been really fast and helpful to fix any issues. One hope we have is that reviews groups become easier to create in a more automated way through product titles (*fingers crossed*!). CubicZirconia.com

We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.

Amazing app that does exactly what I'm looking for! We have a *huge* product catalog so we needed to use a few workaround solutions to make sure that we captured everything in all of the different pricing changes we wanted to do, but Chris was extremely helpful in offering solutions and doing some troubleshooting to get it straightened out. Would 100% recommend this product for a store looking to automate pricing updates through a vast product catalog

After a lot of research of the different apps available and communicating with the very helpful support staff, I confidently installed this app and upgraded to the $69 a month plan with a few goals in mind. They assured me that with they could help us implement rule based recommendations using our product tags. I was very impressed with their team and promises. At first. It's now almost a year later and I can't say that we've had a single month where the app has worked properly. The custom css is installed and they say it's working, but the product recommendations aren't showing at all, and when they do show, they aren't showing even remotely similar products. The 1:1 product recommendations for upsell aren't even working anymore...the ones that I tirelessly created and imported so we could sell matching bands with each ring. I have no idea what's going on. The problems have been bad enough that they bumped us down to a free plan "while they get the issues fixed", but what has really happened is our store has been written off and they don't care to get the recommendations fixed. I would love to get the recommendations right so we can get back to a regular paying plan again. The last support ticket I wrote was in December. It's 9 weeks later and I've had zero response. Zero update. Zero fix. If you're looking for a basic recommendation app that randomly chooses products to recommend, this could be the app for you. If you have the time to manually create 1:1 recommendations because you have a small product set, this could be the app for you. Those are simple features that you could get for free using many of the available themes and the native recommendations feature that come with them, but if you wanted to pay extra you could get this app instead. I'll give 2 stars because the people who work there are truly nice people. Unfortunately I can't recommend to pay for the app just because the people are nice. It's obvious at this time that they can no longer keep the initial promises to create the Rule Based Recommendations that come in the Pro Plan and do not care to continue communicating with me about what's going on.