Fendrihan
United States
Reviews (8)
Great app with fantastic support and development. The forecast function is very good, it has a no-nonsense UI and straight forward settings. We were looking for a replacement for Stocky, which is discontinued by Shopify, to create purchase orders from demand forecasts and, this is the best alternative we found.
Developer reply ·
Thanks so much for the great review! We really appreciate you choosing Stockie and are glad to hear it’s been a good fit for your forecasting and purchasing workflow. It’s great to have you with us, and we truly appreciate your support as we continue improving the app - Jake & Meché
Thank you for the kind and thorough customer service as we transition into this app. Greatly appreciated!
Developer reply ·
Thank you so much! We truly appreciate your kind words and are delighted to hear that our customer service has been helpful during your transition to our app. Your support means a lot to us, and we look forward to continuing to assist you.
The app works well; however, the price increases have become ridiculous in the past few years, 20% price increase year over year for the "custom plans", it wasn't used to be like that, it got especially worse in the past 3 years. So, if you install the app with a custom plan expect serious costs increases year after year.
Developer reply ·
Thank you for your review and for sharing your feedback. We’re glad to hear that the app is working well and driving a positive impact for your business. Whilst we do ensure our pricing is competitive and reflects the value of our product, we never want a customer to be unhappy with the changes. A member of our Account Management team will be in touch with you shortly to discuss your concerns. Many thanks
It has become progressively worse over time. Logging in is always a pain, orders are not updated, customer service is mostly non existent.
Developer reply ·
Thank you for taking the time to leave your review and let us know about your experience. We take this feedback seriously and want to make things right. We've located an open ticket on your account, and a team member will be reaching out shortly to assist you further. Have a great rest of your day!
App does exactly what it's supposed to. The developer, Eric, is always quick to respond with any questions.
They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.
Developer reply ·
I am sorry to know that you are not happy with the pricing. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com. We regret the inconvenience caused to you. Regards, Rupam Team Returns Center
As other reviewers mentioned, if you have a store with a lot of items, multiple warehouses and, in general, if you require a more complex solution than just pack and ship, ShipHero is a great option. That's not to say they are extremely easy to use or install. All the features they offer results in a certain complexity and a relatively steep learning curve in getting used with the app. Also, dealing with their support requires patience and grit.
Developer reply ·
We aim to solve complex with aplomb. Thank you for your feedback, we're grateful to help you do awesome :) We're working hard to constantly improve, add more features, make more tutorial videos (that aren't boring) as well as grow support. We appreciate you as one of our brilliant customers. Cheers!
