2(X)IST
United States
Reviews (8)
CS team is great, especially Tommy!
Easy integration and great customer support. The self-service platform is perfect for any hands-on performance marketer and the ability to for them to show attribution and have hold-up testing makes it easy to quickly see how your campaign is doing. Couldn't ask for anything more - happy customer here!
Great tool and great team. They are quick to respond even though they are UK based for US clients. Happy with the support and the customizations.
Developer reply ·
Thank you for your review. Please let us know if we can help in any other way!
I needed custom logic to tag my customers and they made it happed very quickly. Their customer service is great!
Their support team is great! Not only do they help with making their app function, they helped me with writing special rules in Google Merchant Center and even updated our Schema on our theme to make sure all of our products were up to date. Support is top notice and the tool is easy to use...can't ask for more!
Excellent white glove service. We needed a specific request for the setup on the cart page and they were able to make it happen. Super pleased customer!
Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed expectations at every opportunity. Mind you, in parallel we we operating with reduced personnel BUT I'm confident that without Gorgias we would not in the healthy state we are today in addition to the tremendous improvement we saw in our KPIs, see below: Of our 4 stores existing within our 1 Gorgias Advanced account we've seen: - 60-90% improvement in 1St Reply Time, 145 HRS w/Zendesk vs. 18 HRS with Gorgias - 90% improvement improvement in Avg Open tickets a Day, 255/day w/Zendesk vs. 27/day w/Gorgias on avg -20-40% improvement in % Tickets Solved, 59% w/Zendesk vs. 85% on avg w/Gorgias Net/Net: You can't beat the price, intuitive interface, the modular flexibility, nor the support level. Best decision we made this year
