Wølmark Finland
Finland
Reviews (9)
I have now been using this app for over a year (our company for 2–3 years in total), and I must say it’s one of the most overrated apps we’ve come across – definitely not worthy of a 4.9 rating. The biggest issue is something that even many free translation apps handle better: the lack of a comprehensive search function across the entire online store. If you want to translate a specific word or phrase from a product page, you can’t just search for it – you need to manually locate where that content is stored. This becomes a real pain because T‑Lab splits content across different sections – metafields, apps, themes, product titles – all handled separately. Translating even a single word becomes time-consuming and frustrating. And even if you know where the translation should be done, the app becomes nearly unusable if someone else (e.g. an employee unfamiliar with Shopify’s structure) is doing the work. In short, this app is not user-friendly unless you already have deep knowledge of how Shopify organizes content. And even then it is a much slower option than many of the alternatives available I would avoid this one
Developer reply ·
Thank you for your long-term use of TLab and for taking the time to share your feedback. You’ve highlighted an area we know needs improvement: global search across all content types. This is especially tricky for third-party apps like ours, as we work within Shopify's API limitations and cannot access everything in one place like native tools can. That said, your point is valid, and it’s one of the reasons we've been working to restructure the app to better reflect how Shopify organizes content—making it easier to find and manage translations, even across metafields, apps, and themes. That being said, we'd like to clarify something for anyone reading this: translation quality is where TLab shines, and it's the core value we deliver. Your customers don’t judge your store based on how easily your team can search in a translation app - they judge it based on the clarity, fluency, and consistency of the translated content they see. That’s why we’ve invested heavily in advanced AI models, and most recently in our Store Context feature, which helps the AI understand your specific domain and brand terminology. The result is more natural, accurate translations that feel tailored to your store - not generic output. We know search is part of the workflow and we're committed to improving it, but rating the entire product 1 star based solely on that one limitation doesn’t reflect the full experience or the value the app brings to thousands of active merchants who rely on it every day. As always, we remain fully available to help—whether it’s with setup, translation strategy, or even locating tricky content. If you’re a merchant reading this and unsure, feel free to reach out to our team. We’re here to support you every step of the way.
We've been working with Chris and Rodrigo for about a month now, and I can highly recommend them! The guys have delivered what they promised theri platform has shed new light on our approach, helping us fine-tune how we engage with our checkout audience in the future!
You will learn in 5min that its not for you, if you are serious about your affiliates. I do not get where these reviews are coming from :D
Developer reply ·
Thank you for taking the time to provide your feedback. I extend my sincerest apologies for the less-than-ideal experience you encountered. Please know that this does not align with the level of service we aspire to deliver to our valued users. So, we deeply regret any inconvenience you may have experienced. Your satisfaction as a user is of importance to us, and we are committed to ensuring your experience is exceptional. We encourage you to reach out to us through our chat and email at support@aftership.com channels so that we may promptly assist you and try to resolve all the issues you are facing. Your feedback is invaluable, and we appreciate your continued support. Regards, Team AfterShip
Really good customer support provided by Fatima. I think the app is good too.
Developer reply ·
🌟 We greatly appreciate your feedback! It's wonderful to hear that you received excellent customer support from Fatima. 😊 We're also glad you find the app to be good. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 🙌 #TopNotchSupport #GreatApp
Nice app. Does what it is expected. Post-purchase survey is a nice touch. Still waiting little bit more for the return of the high price. We need to use it now on free plan.
Developer reply ·
Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Waqas
App is working fine and it is pretty easy to use. One minus is that you cannot do anything else then set up the widgets texts and products. If you need to change colors or place of the widget, then you need to have a Zoom call. One thins is also really sketchy for me that they want to take control of your computer and do it for you. Maybe I'm old fashioned but I don't want that somebody else is controlling my computer.
Developer reply ·
Thank you for the feedback, we understand and will take your inputs. Since there are multiple widgets and every theme is different, the styling assistance is manually done by us. It's a one time work (for a theme). But we understand a DIY solution would be good as well and we plan to add such a feature in the coming months. Regarding taking control of the screen - we are really sorry to have put you in an uncomfortable position. Actually, we have an option to get app access and share our screen as an alternative. Going forward we have instructed our support team to get a clear consent and present all options on how we can support you. And, don't worry, you are not old fashioned! It's perfectly fine and your choice on how you want to be supported! We really appreciate you being watchful and secure over the Internet.
I started using ONE and the most amazing thing is that it is complete free. That helps a lot small business like us. Support is fantastic and there a lot of features. One small problem is that using multiple languages at your store is that those apps can't provide that well. It doesn't really matter at the end.
I give a 5 star review. Even tho there are lot of limits with the free plan that is understandable. Still Judge.me answers fast to messages and really helps to get what you need. When our season starts. We will take the upgraded plan.
Simply: without Pagefly Shopify would not be our choice. Customer service is unusually helpful and exceptionally can-do-attitude. Tuudelis!
Developer reply ·
On Behalf of PageFly team, I want to say thank you for your trust. rest assured that we will do continue doing our best to deserve your trust. Please don't hesitate to contact us anytime if you need any more help. Salem | PageFly Team
