Sports Nutrition By Max Muscle
United States
Reviews (12)
Alen was very helpful.
Developer reply ·
Thank you for the great review! Reviews like yours motivate us to work hard and continuously improve.
Surya, He was very helpful and professional on the call and informed me of the changes that I needed to make for store optimization.
Sam the owner was great! Helped me with my setup questions and ensured everything was working properly before We got off the chat. Give the app a try, you'll be happy you did.
Selina was great. She didn't send me links to confusing sites with difficult instructions, or outdated videos to watch. She answered all of my questions in detail and with patience.
Their customer service is beyond terrible! I would give them a negative star if it were possible. I have been reaching out to their support team for close to a month with no response. The counting widget that shows the amount of money that has been donated to your charity does not show on my store any longer. This seems as though it would be an easy fix for their service team but again I get no response. I would like my money back for this past month since your app is not working. It makes no sense to pay you for a service that you are not receiving. Terrible Customer service Buyer Beware.
Customer service was great and they responded quickly too. I had a question about the image sizes for my landing page and James not only explained in detail what my issue was and how to correct it, he also made a video showing me all of the steps that I needed in order for the images to show correctly on mobile and desktop. Customer service is a lost art. I'm glad that's not the case for this company. Thanks again for your help!
Developer reply ·
Thank you so much for taking the time and leaving us a review and sharing your feedback, Michael. James is indeed awesome and I am so glad to hear that he could help resolve the issue while also recording a video with the steps. We pride ourselves when it comes to offering exceptional support and we will look forward to assisting you again in the future. 😊 Thank you for your love and support. 🫶 Sweetan | Client Services Shogun Page Builder
Terrible customer service. Will not respond to messages. The one time they responded, they asked for access to my store, which I gave them, but they have yet to do anything. They did not even accept the permission notification that I sent. Not happy at all with the service.
Developer reply ·
Hi Michael, I'm wondering if you saw my email from yesterday? The issue you're experiencing is due to an app incompatibility with the app Boost AI. I included more detail regarding the incompatibility and how to proceed in an email I sent at 12:41pm yesterday, July 19th. Please have a look and let us know if you have any other questions. - Emily
I have been using ReConvert app for over a year with good results. Today I reached out to their support team to make some changes to my offers and Anastasia was great. She answered all my questions and made recommendation for optimizations. I love good customer service
Developer reply ·
Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎
Love the app it has everything I need and more. I wish that they would make it possible to move the order of the bundles. (up or down) That would make it a lot easier if you're displaying multiple bundles on a single page and want to change the order that they or displayed. The way it is set up now, if you want to change the order you have to re-make the bundles from the beginning.
Developer reply ·
Thank you so much for this review :) You can also change the order of bundles by changing their priority sequence ;) The bundles with the lowest number will show up at the top of the list. If you have any more questions, feel free to contact us at support@goldendev.win :)
App looks great on my store. Muhammad was very helpful in answering all my questions. He even placed the widget on my store for me. Thanks so much.
Developer reply ·
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
This app was just what I was looking for and works as advertised. Customer service was fast and friendly. Ahmad one of the service reps even made some very useful suggestion as far as placement of the callback widget on my site. Would recommend this app to others.
The absolute worst customer service of any app that I used on my online store. Will not respond to your questions and when the do respond, after days gone by, they respond with a useless link to a topic that was never your question or concern in the first place.
