Milk Street Store
United States
Reviews (5)
Phenomenal customer service, anytime we have a question, or need some help configuring anything, their team jumps on it quickly and gets it solved! We've rarely had any problems with this app and we've been very pleased with the performance. Our dedicated account CSMs have been so lovely and they are so knowledgeable, we'll be staying with Gorgias a long time.
Developer reply ·
Thank you for the wonderful feedback! We’re delighted to hear that Gorgias has been a reliable part of your operations and that our team has been able to quickly step in whenever you’ve needed guidance or help with configuration. It’s especially great to hear your kind words about your dedicated CSMs. Their expertise and commitment to helping our customers succeed are a huge part of the experience we aim to provide. We truly appreciate your continued trust in Gorgias, and we’re looking forward to being your partner for many years to come!
The app is very intuitive and works well out of the box. We experienced some issues with the display on our session replays but the Mida team was able to help right away.
We're using this app to help us with three different upsells/cross-sells on our site. I'm beyond happy that I found an app that seems to be able to complete all three! Beyond this, the app is very intuitive, has great analytics, and is easy to set up simple tasks. The best part is that their customer service team rocks! They're willing to help and explain anything. I would 100% recommend this app.
Developer reply ·
Thank you for the review! Customer service is #1 for us and we try our hardest to achieve our customer's goals. You've been a fun account to work with. So again, thank you! From all of us at Rebuy!! 🙌
I reached out to customer service through the email with a question and they got back to me within 15 minutes. They walked me through the issue and it was rectified right away. So helpful and quick. I really appreciate it.
This app has helped us sell an item we're trying to get out of stock, in the past 10 days we sold 3 times the amount of the previous 10 days. It's working very quickly and showing what we can do with upsells. Not only that, the support team (Will) is fantastic and helpful.
